Experience

Embassy of Costa Rica

• Government Relations Services
• 1 - 100 Employee

• Administrative Assistant Office Manager

  • Sep 2021 - Present

  In charge of all the administrative tasks at the Embassy of Costa Rica in Ottawa, including the creation of quarterly financial reporting, scheduling and coordinating in-person appointments at the Consulate, collate and distribute mail, answer questions on consular matters to both Costa Rican and Canadian citizens, as well as recruiting and training volunteers to work at the Embassy. In charge of all the administrative tasks at the Embassy of Costa Rica in Ottawa, including the creation of quarterly financial reporting, scheduling and coordinating in-person appointments at the Consulate, collate and distribute mail, answer questions on consular matters to both Costa Rican and Canadian citizens, as well as recruiting and training volunteers to work at the Embassy.



Freelance

• Independent Content Writer

  • Apr 2019 - Present

  Freelance work for content creation writing services around online blogs and casinos for different sites around the world. This includes posting online reviews, proofreading, translation (English to Spanish) and online blogs for different subjects such as technology, lifestyle, entertainment and sports. Freelance work for content creation writing services around online blogs and casinos for different sites around the world. This includes posting online reviews, proofreading, translation (English to Spanish) and online blogs for different subjects such as technology, lifestyle, entertainment and sports.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Workforce, Staffing & Performance Manager (WSP)

  • Nov 2019 - Jun 2022

  In charge of managing the demand and supply for SAP implementation projects for IBM across the United States. Successfully matching practitioners with technical and functional roles related to PTP, OTC, TI&D, RTR and Analytics service areas, including functional and technical modules such as Material Management, Ariba, Sales & Distribution, Security, Basis, ABAP, FI, CO, TR, BI & Analytics.High level stakeholder management and close communication with IBM Partners, Service Area Leads and Project Managers, as well as coordinating staffing with other departments such as recruitment and Client Innovation Centers from around the world to fulfill project needs in a timely manner. Iteration manager for a team of 10 WSP’s and their team lead by hosting stand up calls, risks & issues and kickoff sessions for improving internal processes and additional internal projects based on the Agile methodology. Developed different initiatives for the team including report automation, communication strategies and team building activities in order to increase productivity and motivation.



Kandler Bakery

• Independent Owner

  • Aug 2018 - Nov 2019

  Managed operations and implemented brand growth strategies for an artisan bakery based in Costa Rica. Engaged in social media marketing and active coordination with multiple points of sale for product distribution and ingredients. Hired and mentored bakers and salespersons for product sales in farmers’ market, restaurants and grocery stores. Manages production operations and scheduled deliverables. Managed operations and implemented brand growth strategies for an artisan bakery based in Costa Rica. Engaged in social media marketing and active coordination with multiple points of sale for product distribution and ingredients. Hired and mentored bakers and salespersons for product sales in farmers’ market, restaurants and grocery stores. Manages production operations and scheduled deliverables.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Staffing & Resource Manager

  • Dec 2016 - Aug 2018

  In charge of managing over one hundred of IBM’s US Global Business Services practitioners and staffing them in different projects in North America. All projects needs were staffed based on the employee’s availability in order to meet IBM’s utilization targets. Attended 1 on 1 meetings with new hires and practitioners who were available for a new assignment or those not able to meet their utilization percentages. Provided guidance and staffing support for them to find an assignment that aligned to their career paths and experience, in to continue generating revenue for the company. In charge of staffing Commercial projects in the US & Canada for SAP, Oracle SuccessFactors and Workday implementation roles (HCM, Payroll, Talent, Recruitment, Integrations, Project Managers, Benefits, Reporting and Data Conversions, Compensations) in order to meet the project’s demands. Worked closely with IBM’s Client Portfolio Managers, Executives and Project Managers in order to meet supply and staffing demands.

• Onboarding FDS Administrator & Reporting Analyst

  • Mar 2015 - Dec 2016

  Tracked system issues with IBM’s US Onboarding tool First Day Start (FDS) used for processing new hires into the company’s database, as well as the data feed to Workday. Reported and solved the tool’s issues alongside a global technical team, and advised the US onboarding team on those solutions in a timely manner.As the reporting analyst for the US Onboarding team, collected and analyzed data on the internal team’s performance and worked directly with management to suggest solutions on how to improve their numbers by extracting raw data and presenting them by using pivot tables and running macros in Excel.

• Recruiting Consultant

  • Sep 2014 - Mar 2015

  End-to-end recruiting process for the IBM Costa Rica site: Maintained a strong pipeline of candidates and worked directly with hiring managers to ensure all requisitions were filled, while also providing advice on recruitment strategies and procedures. Experience recruiting technical profiles as well as for financial positions. Performed interviews with candidates, and then scheduled and coordinated face-to-face interviews with the hiring manager. Processed job offers for selected candidates and kept communication with job finalists to ensure availability. Closely mentored and coached new recruiters in our department to ensure the team’s goals were met within the Service Level Agreements (SLA).

• Onboarding Coordinator

  • Jan 2014 - Sep 2014

  In charge of generating new hire payroll reports and conciliating them with the payroll department, as well as creating IBM contracts for new hires in the company. Additional tasks included coordinating and facilitating contract signing sessions with new hires as part of the onboarding process for IBM Costa Rica.Took charge as the subject matter expert for an IBM global financial approval tool across Latin America, and designed the support system for the tool alongside global technical experts, including presentations and training material which could be used within the tool.

• Recruiting Sourcer

  • May 2013 - Jan 2014

  As part of the IBM’s in-site recruitment team, I was in charge of performing sourcing and local candidate search for different profile requisitions, including HR, RPO, IT, accounting and customer service. Performed interviews with candidates and managed the the pipeline before sending out the most proficient profiles to management. Successfully recruited 50 employees for a new RPO department for IBM’s Costa Rica site in one month.