Experience

ExperiencePoint

• Professional Training and Coaching
• 1 - 100 Employee

• Human Resources Generalist

  • May 2022 - Present

• Office Coordinator

  • Oct 2018 - May 2022

  As an office coordinator for ExperiencePoint I work closely with the Operations team and HR Director, meeting and often exceeding quarterly objective goals. I coordinated and communicated any internal and external events that took place, ordering catering and other materials, ensuring necessary rooms were booked, stocked and presentable, as well as welcomed and mingled with clients when they arrived. I also developed a strategic health and wellness plan that was both within budget and catered to various interests. I sourced exceptional professionals for staff lunch and learns and wellness activities throughout the year. I collaborated with a colleague to help improve the experience of remote colleagues, helping them feel included at team events. I also coordinated general office duties such as ensuring common areas were fully stocked and presentable, reconciled credit card receipts for the accounting department and liaised with building management and other vendors. Additionally I assisted the sales team with any administrative tasks, such as updating and creating SalesForce reports, as well as gathered intel for the outbound team.



Papyrus

• United States
• Consumer Goods
• 100 - 200 Employee

• Selling Supervisor

  • Feb 2017 - Jan 2019

  At Papyrus my tasks mainly involved assisting customers in a professional manner, merchandising new items, answering any telephone calls, processing transactions and returns, as well as any other duties assigned by the store manager. I was a key holder to the store and performed opening and closing duties whenever needed, counting the tills, opening the registers, as well as preparing bank deposits on a daily basis. Developed strong numeracy skills with a high attention to detail and accuracy. Additionally, I assisted with data entry of new stock into the system whenever items were delivered.



Ikou

• Customer Service / Receptionist

  • Jun 2015 - Sep 2016

  Provided customer service via telephone and email communication in a high-volume work environment. Developed excellent phone etiquette with a professional presence and manner. Provided conflict resolution to customers who were experiencing issues with purchased products or had any general product questions. Logged and recorded caller information and complaints. Downloaded orders from online vendors that sold our products (Costco and Home Depot) and scheduled deliveries with local customers. Updated inventory spreadsheets and uploaded them to online vendors. I also prepared invoices and charged customers for items that they purchased directly through Ikou. Ikou Inc., is also known as Studio Bathe and Art Bathe.



Michaels Stores, Inc.

• Sales Associate

  • Oct 2010 - Jun 2015

  Aided customers in finding items that they were looking for and maintained a clean and organized store. The most satisfying part of my time at Michaels was being able to teach the Kids Craft classes that were held throughout the year. It not only allowed me to use my creative abilities, but also allowed me to interact with the children and see theirperspectives. Aided customers in finding items that they were looking for and maintained a clean and organized store. The most satisfying part of my time at Michaels was being able to teach the Kids Craft classes that were held throughout the year. It not only allowed me to use my creative abilities, but also allowed me to interact with the children and see theirperspectives.



Toronto Elections 2014

• Ballot Officer, and VAT Officer

  • Oct 2014 - Oct 2014

  Verified voters ID and Voters Card, having them fill out information if needed, explain how to fill out the ballot, and directing them to the voting area. Also worked for the 2014 Advanced Vote, which I was assigned as a stand-by officer, which meant that I was trained for all positions and if needed would be called and told where I was needed. Verified voters ID and Voters Card, having them fill out information if needed, explain how to fill out the ballot, and directing them to the voting area. Also worked for the 2014 Advanced Vote, which I was assigned as a stand-by officer, which meant that I was trained for all positions and if needed would be called and told where I was needed.



LCBO

• Customer Service Representative

  • Dec 2012 - Dec 2013

  Worked as a customer service representative in December 2012 for a seasonal position and then I was called back again for the December 2013 season. Main responsibility was cashier, however I also assisted customers with answers to their questions as well as maintained store shelves in a presentable manner. Worked as a customer service representative in December 2012 for a seasonal position and then I was called back again for the December 2013 season. Main responsibility was cashier, however I also assisted customers with answers to their questions as well as maintained store shelves in a presentable manner.