Technical Support Engineer

• Mar 2020 - Present

Pricing and Signage Coordinator

• Dec 2017 - Oct 2019

-Coordinate the preparation, execution, and delegation of pricing and signing in the store including ISS, TAB, Reticketing, Permanent Price Changes, Visual Marketing/ Monthly Sign Kit.-Teach, train, and develop associates for Pricing and Signing Team and TAB/ISS execution, including using the appropriate training tools such as LMS and Quick Notes.-Control store loss by complying with all Loss Prevention procedures and programs

Customer Service Specialist

• Sep 2015 - Dec 2017

-Oversaw daily sales reports that routinely exceeded $100,000 gross revenue-Responsible for investigating variances in cash accounting -Helped implement processes to increase end-user overall satisfaction with their experience -Managed front-end team that routinely received 100% ratings in their LP audits

Assistant Manager

• Jan 2014 - Sep 2015

Service Desk Analyst

• Feb 2013 - Dec 2013

- Monitor services and report to managers when an outage occurs- Complete task through ticketing system in a timely and proficient manner- Comply with customer requests and complete them with accuracy and in a professional manner- Daily use of Active Directory, Outlook and various online services- Extensive training in confidential documentation and information

Desktop Support Technician

• Feb 2013 - Dec 2013

- Built numerous laptops for new employees and loaded laptops with the specifications desired- Repaired faulty computer hardware where needed- Order replacement parts for computers/laptops