Experience

Gaines Investment Trust

• United States
• Real Estate
• 1 - 100 Employee

• Regional Manager

  • Apr 2021 - Present



University Partners

• United States
• Real Estate
• 1 - 100 Employee

• Director Of Operations

  • Nov 2016 - Apr 2021

  Overall oversight and direct involvement in market analysis, financial performance, asset management, and performance of on-site management. Reported directly to the owners of the company and supervised property managers, along with on-site personnel. • Establish a budget of $27 million annually and oversee an operational budget of $8.6 million. • Responsible for end-to-end property functions, including leasing and marketing to achieve and maintain occupancy, facility/building management and financial performance. • Participate in new acquisition research and underwriting by completing market surveys and analysis before and during ownership period. Apply market research to establish rates and create operating budget for each property. • Collaborate with the Director of Marketing to establish and deploy companywide marketing direction and campaigns. • Developed operational policies and procedures for the company. This included setup of company contracts, management software, training resources and hiring of staff to successfully onboard and manage new properties. • Weekly and Monthly review of property reports including leasing velocity, budget comparison, rent delinquency and marketing objectives Show less



University House Communities

• Operations Specialist

  • Mar 2015 - Sep 2016

  • Supported the overall success of 20 student housing properties nationwide.• Traveled to struggling properties to identify and correct operational challenges. Including training and restructuring of staff, market research and assessment of marketing/sales efforts to recommend and implement action plans.• Managed corporate projects and rollout, including programming and transition of property management software, annual turn preparation and training conferences.• Assisted the development team with opening of new properties. Served as the liaison between development and operations to consult and facilitate hiring, marketing, leasing, and opening. Show less

• Community Manager, University House at the Retreat Raleigh

  • Dec 2012 - Feb 2015

  December 2012 Acquisition of new construction project "The Retreat Raleigh". Continued in the role of Community Manager.• Managed daily operations for a 149 unit- 554 bedroom rental property.• Led the property and staff through the acquisition and rebranding of The Retreat Raleigh, introducing and implementing new processes.• Developed budget and optimized NOI through effective cost control.• Performed all service and vendor contract bid acquisition, approval and management and organize all aspects of the property's first Turn in preparation for new resident move-in.• Recruited, hired and supervised administrative and maintenance personnel.• Exceeded pre-lease goals Show less



Landmark Properties, Inc.

• United States
• Real Estate
• 700 & Above Employee

• Community Manager/Operations Manager, The Retreat Raleigh & The Retreat Tallahassee

  • Nov 2011 - Dec 2012

  Operations Manager - The Retreat Tallahassee - 11/2011-06/2012 • Successfully completed a new construction lease-up, reaching 100% leased in 4 months. • Focus on social media and guerrilla marketing efforts. • Led a leasing team of 12 and directly oversaw leasing and marketing efforts. • Managed all audits and processing files to completion. • Throughout lease-up and transition to on-site offices, optimized and implemented operational systems. Community Manager- The Retreat Raleigh - 06/2012-12/2012 • In June of 2012, promoted to Property Manager of The Retreat Raleigh. • Staffed property and setup vendors/services for the opening of The Retreat Raleigh- August 2012. • Increased pre-lease percentage from 68% to 97% in two months to meet move-in goals. • Lead onsite staff through the sale/acquisition and transition to University House Retreat Raleigh. Show less



MAA

• United States
• Real Estate
• 700 & Above Employee

• Leasing Consultant, The Retreat at Magnolia Parke

  • Jul 2010 - Oct 2011

  • Maintained a strong closing ratio and assisted in the timely processing of rental applications. • Contributed ideas to and assisted the manager for marketing the property and for improving resident satisfaction and retention. • Assisted with inspections of vacant apartments/initiated the appropriate action to prepare for leasing. • Assisted on scheduling preparation of units for occupancy. • Maintained awareness of current local market conditions and trends. • Maintained a strong closing ratio and assisted in the timely processing of rental applications. • Contributed ideas to and assisted the manager for marketing the property and for improving resident satisfaction and retention. • Assisted with inspections of vacant apartments/initiated the appropriate action to prepare for leasing. • Assisted on scheduling preparation of units for occupancy. • Maintained awareness of current local market conditions and trends.



The Dovetail Companies

• Real Estate
• 1 - 100 Employee

• Leasing Consultant & Marketing Representative, The Woodlands of Gainesville

  • Oct 2007 - May 2010

  • Exceeded sales goals, achieving full capacity for three consecutive leasing seasons • Responsible for organization of roommate matching program and resident room assignments • Toured prospective residents, processed prospect applications and executed leases • Contributed to the development and implementation of a targeted marketing program • Assisted in all aspects of community management, turn efforts and event planning • Exceeded sales goals, achieving full capacity for three consecutive leasing seasons • Responsible for organization of roommate matching program and resident room assignments • Toured prospective residents, processed prospect applications and executed leases • Contributed to the development and implementation of a targeted marketing program • Assisted in all aspects of community management, turn efforts and event planning