Scott Paul
Customer Service Director at Beacon Broadband, Inc.- Claim this Profile
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Bio
Bryan Schuurman
Scott was in the Utah leadership for AT&T when I started with the company and eventually I worked directly for him. It was always clear that maintaining relationships of trust with those around him was of the utmost importance. He goes out of his way to assist with any problem and is always open to input or ideas that will help make things more efficient. Scott is an effective coach with a permanently great attitude. His work ethic, critical thinking, and problem solving abilities will be an asset to any organization.
Brian Messer
Scott is a dynamic, caring leader who is passionate about creating high performing teams. Scott shares radically candid feedback in an inspiring way that results in employee loyalty. He's willing to admit fault - though it rarely occurs - and holds others accountable for their potential, not their current performance. Scott expects the best in everyone and generously rewards them when they deliver on that expectation.
Bryan Schuurman
Scott was in the Utah leadership for AT&T when I started with the company and eventually I worked directly for him. It was always clear that maintaining relationships of trust with those around him was of the utmost importance. He goes out of his way to assist with any problem and is always open to input or ideas that will help make things more efficient. Scott is an effective coach with a permanently great attitude. His work ethic, critical thinking, and problem solving abilities will be an asset to any organization.
Brian Messer
Scott is a dynamic, caring leader who is passionate about creating high performing teams. Scott shares radically candid feedback in an inspiring way that results in employee loyalty. He's willing to admit fault - though it rarely occurs - and holds others accountable for their potential, not their current performance. Scott expects the best in everyone and generously rewards them when they deliver on that expectation.
Bryan Schuurman
Scott was in the Utah leadership for AT&T when I started with the company and eventually I worked directly for him. It was always clear that maintaining relationships of trust with those around him was of the utmost importance. He goes out of his way to assist with any problem and is always open to input or ideas that will help make things more efficient. Scott is an effective coach with a permanently great attitude. His work ethic, critical thinking, and problem solving abilities will be an asset to any organization.
Brian Messer
Scott is a dynamic, caring leader who is passionate about creating high performing teams. Scott shares radically candid feedback in an inspiring way that results in employee loyalty. He's willing to admit fault - though it rarely occurs - and holds others accountable for their potential, not their current performance. Scott expects the best in everyone and generously rewards them when they deliver on that expectation.
Bryan Schuurman
Scott was in the Utah leadership for AT&T when I started with the company and eventually I worked directly for him. It was always clear that maintaining relationships of trust with those around him was of the utmost importance. He goes out of his way to assist with any problem and is always open to input or ideas that will help make things more efficient. Scott is an effective coach with a permanently great attitude. His work ethic, critical thinking, and problem solving abilities will be an asset to any organization.
Brian Messer
Scott is a dynamic, caring leader who is passionate about creating high performing teams. Scott shares radically candid feedback in an inspiring way that results in employee loyalty. He's willing to admit fault - though it rarely occurs - and holds others accountable for their potential, not their current performance. Scott expects the best in everyone and generously rewards them when they deliver on that expectation.
Experience
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Beacon Broadband, Inc.
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United States
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Telecommunications
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1 - 100 Employee
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Customer Service Director
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Jul 2022 - Present
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Customer Service Manager
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Jun 2021 - Jul 2022
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Prime Communications
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United States
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Wireless Services
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700 & Above Employee
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District Manager
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Feb 2020 - Jun 2021
Provided leadership around sales, service, and customer experience initiatives within assigned market area that included multiple retail locations. Developed, empowered, and supported internal and external retail management to provide operational excellence in all company standards. Provided leadership around sales, service, and customer experience initiatives within assigned market area that included multiple retail locations. Developed, empowered, and supported internal and external retail management to provide operational excellence in all company standards.
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Integrated Solutions Manager
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Jul 2017 - Aug 2018
Selected as leader in new organization and business approach within AT&T of direct sales team generating new sales of AT&T products and services to current residential customers in their homes. Responsible for driving business growth and positive customer experience through overall management of team, including hiring, training, development, accountability, and operation compliance. Expertise in:People Management | Employee Engagement | Customer Experience | Performance ManagementProduct & Services Launches | Retail Merchandising | Strategic Planning | Solution Selling
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Area Retail Sales Manager
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Jul 2011 - Jul 2017
Provided leadership around sales, service, and customer experience initiatives within assigned market area that included multiple retail locations. Developed, empowered, and supported internal and external retail management to provide operational excellence in all company standards.
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Retail Store Manager
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Aug 2008 - Jun 2011
Supervised the sales performance and daily operation of a highly visible corporate retail location, including hiring, development, discipline, and scheduling of employees to ensure customer satisfaction, cost efficiency and quality store operations.
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Edge Wireless
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Wireless Services
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1 - 100 Employee
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District Manager
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Dec 2005 - Aug 2008
Led multiple retail locations, including four corporate retail, 13 authorized retail, and two client solution executives, to achieve sales objectives while providing excellent customer service. Led multiple retail locations, including four corporate retail, 13 authorized retail, and two client solution executives, to achieve sales objectives while providing excellent customer service.
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Edge Wireless
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Wireless Services
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1 - 100 Employee
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Client Solutions Executive
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Jan 2002 - Oct 2005
Achieved and exceeded sales objectives and business growth through building key relationships. Responsible for establishing and maintaining productive, long-term client relationships through delivering support beyond basic expectations. Achieved and exceeded sales objectives and business growth through building key relationships. Responsible for establishing and maintaining productive, long-term client relationships through delivering support beyond basic expectations.
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Education
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2014 - 2018
Western Governors University
Bachelors in Business Managment, Business -
University of Nevada, Reno
Community
