Experience

Smart Salem

• United Arab Emirates
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Operations

  • Jan 2023 - Present



International SOS

• Singapore
• Hospitals and Health Care
• 700 & Above Employee

• Project Manager

  • Jul 2022 - Dec 2022

  Operational Excellence Department within MedSupply International business unit, project management of operational programs and strategic initiatives improving business optimisation across the organisation. Operational Excellence Department within MedSupply International business unit, project management of operational programs and strategic initiatives improving business optimisation across the organisation.



G42

• United Arab Emirates
• IT Services and IT Consulting
• 500 - 600 Employee

• Project Manager, Healthcare

  • Aug 2020 - Jun 2022

  Project manager with complete scope and commercial overview for healthcare projects from strategic/commercial planning to delivery. 1. Strategic & business planning (scope & budget planning) of new healthcare projects 2. Operational planning & project management of healthcare programs, managing across all business units, workstreams and leading the direction to ensure successful delivery. Project manager with complete scope and commercial overview for healthcare projects from strategic/commercial planning to delivery. 1. Strategic & business planning (scope & budget planning) of new healthcare projects 2. Operational planning & project management of healthcare programs, managing across all business units, workstreams and leading the direction to ensure successful delivery.



OCS

• United Kingdom
• Facilities Services
• 700 & Above Employee

• Project Manager

  • Apr 2019 - Jul 2020

  Project manager across multiple contracts/projects, managing activation, mobilisation, operations as well as business development/bids. 1. COVID & Pandemic management, successfully setting up facilities services at sites converted into field hospital. 2. Project Manager at Healthhub Al-Futtaim, successfully leading technical & commercial tender and contract award. Mobilising and managing operations across soft & hard facilities services all facilities. 2. Project Manager at King’s College Hospital London, successfully managing operations across soft and hard facilities services (120 staff). 3. Successful opening of Cityland Mall, and continued project management planning (40 staff). 4. Strategic project planning, financial management of contracts and associated key performance indicators as well as risk management. 5. Management of subcontractors and operational services (Property Management, Procurement, Housekeeping, Catering, Security, Laundry, Pest Control, Landscaping, External Transport, Valet, Waste Management & Window Cleaning). 6. Successful compliance with Dubai Health Authority standards and Joint Commission International Accreditation. 7. Successful record of capturing additional revenue. 8. Proven record of cash flow & budget management. 9. Bid & Tender Management Show less



King's College Hospital London – UAE

• United Arab Emirates
• Hospitals and Health Care
• 700 & Above Employee

• Activation Project Coordinator

  • Jan 2017 - Mar 2019

  A two-year activation project developing and opening two new medical centres and one hospital (100 beds). 1. Built, developed and tracked a successful and proven programme plan which managed all areas of development such as operations, nursing, medical, IT, marketing & strategy, finance and construction. 2. Effectively managed all programme management office activities, monitoring risks and issues, working with SMEs to outline mitigations as well as corrective actions. 3. Successfully coordinated a number of complex projects during the overall programme and supported with bid management, including Facilities Management, Laboratory services, Recruitment, Fixed Furniture Equipment, Signage & Medical Equipment planning. 4. Successfully achieving Dubai Health Authority approval for all three sites with a comprehensive statutory regulatory compliance tracking matrix 5. Successfully supported additional areas in financial analysis with budgeting/forecasting, b2b sales and business development, patient experience training and development, electronic management system pathway planning for imaging and patient administration. Show less



The Wellington Hospital

• United Kingdom
• Hospitals and Health Care
• 200 - 300 Employee

• Imaging Operations Manager

  • Jul 2015 - Jan 2017

  Managerially responsible for all non-clinical operational areas within the largest private imaging department in the UK, managing a team of 15 members of staff, directly reporting to the Imaging Services Manager. Services were provided across four sites and project managing the activation of Elstree Medical Centre.1. Successfully supported the hospital management team in securing the Hospital’s ‘Good rating’ across all services in its first comprehensive Care Quality Commission led statutory regulatory inspection2. Successfully managed approx. 4-5 million pounds per annum in Radiologist fees, a database consisting of over 110 radiologists and successfully led process to ensure a robust system was in place to monitor/track all compliance requirements.3. Successfully managed and reviewed and corrected all imaging patient accounts, and proven track record of consistently having the most efficient turn around time for ‘Final Bill’ across all facilities. Additionally, successfully led training across other facilities to improve management of imaging accounts with proven improvements post-training,4. Successfully training and developing staff to ensure they provide an excellent patient experience and level of service in line with the hospital’s ethos. Responsible for reconciling complaints for non-clinical services.5. Successfully managed relationships/partnerships such as Arsenal FC and between the Imaging department and wider business development initiatives to ensure a smooth cross hospital approach. Contributed to developing new initiatives and screening programs as well as meeting with various vendors, clients, businesses and referrers Show less

• Radiology Department Assistant

  • May 2014 - Jun 2015



The Aegis Trust

• London, United Kingdom

• Volunteer Campaign Organiser and Researcher

  • Jan 2014 - Jun 2014

  Genocide prevention and awareness campaign - the case of the Rohingya 1. Planning and organising fund-raising activities 2. Assisting with overall objectives and strategic direction of the campaign 3. Recommended the leading idea on capturing attention and awareness with a unique leaflet design 4. Organising a panel lecture event with leading professors, experts and researchers 5. Researching and investigating, coordinating information and reports to support an online information hub and website 6. Assisting with a social media campaign – Communicating with MPs and attaining support Show less



The Princess Grace Hospital

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Patient Administrator

  • Apr 2013 - May 2014

  1. Successfully ensured that all payments/insurance details were secured prior to admission within an agreed timeframe and that both patients and their consultants were informed.2. Successfully engaged and liaised with patients, consultants and insurance companies on all aspects relating to the admission and collections.

• Receptionist

  • Jul 2010 - Apr 2013

  1. Successfully supported the Front of House Manager in ensuring the smooth running of the front of house service on weekends2. Answering all emergency and standard incoming telephone calls, handling the enquiries or redirecting callers to the relevant parties as appropriate



War on Want

• International Affairs
• 1 - 100 Employee

• Research & Policy Assistant

  • Jan 2013 - Jun 2013

  A six month placement with the Non-government organisation (NGO) ‘War on Want’ to research ‘Private Military and Security Companies’ in the world, specifically, focusing on the United Kingdom. 1. Successfully developed a strategic approach as a research team, outlining an action plan to research a range of data and sources building an information database on private military and security companies. 2. Successfully compiled research reports on maritime activity, leading group projects and the lead speaker and presenter for lectures and advocacy talks demonstrating results and findings. 3. Successfully assisting with the overall formation of policy and contributing towards framing greater awareness on human rights and international law violations Publication: https://waronwant.org/sites/default/files/Mercenaries%20Unleashed%2C%202016.pdf Show less



Ramada Jarvis Hotels

• Hospitality
• 1 - 100 Employee

• Events Sales Assistant

  • Jun 2009 - Jul 2010



D&F Business Ltd

• Finance Assistant

  • Aug 2007 - Mar 2009