Customer Warehouse Coordinator

• Sep 2022 - Present

Ecommerce Merchandising and Operations Manager

• Aug 2020 - Sep 2021

- Increased sales channel from 1 to 9 different marketplaces including Shopify, Amazon, Walmart, Wayfair, and Best Buy. Generated a sales revenue of over $1M amount in 1 year while attaining to be in the top 10 vendors on Walmart within 6 months of launch. - From product upload and management to making edits and revising prices on a timely basis while maintaining a brand presence in multiple marketplaces and the brand's Shopify website. Creating promotional materials using software such as Canva, Pixlr, and Photoshop. - Building vendor relationships with suppliers and manufacturers while sourcing new products, negotiating, placing POs, and ensuring the shipments are received in time. Resulting in efficient Inventory Management using Google Sheets and Excel and maintaining a warehouse of over 3000 sq ft. Hiring and training seasonal and full-time general labor. - Planning, routing, and managing last-mile deliveries within a 100 km radius of Toronto. Coordinating with the in-house delivery drivers, 3PL providers, and customers achieving over 97% on-time deliveries. - Providing excellent customer service and handling multiple customers at a time via phone, emails, and live chat software Tawk. Show less

Sales Associate

• Jun 2019 - Sep 2021

• Amongst the store’s top-performing retail sales associates with a contribution of 13% towards total sales in the last quarter. • Closely monitored daily sales reports to study traffic, conversions, and performance against the store and personal sales targets achieving a sales target of 142%. • Created and maintained relationships with regular customers by demonstrating proficiency in using suggestive selling techniques to increase sales and retention having a customer conversion rate of 28.8%. • Accurately and efficiently applied POS knowledge to process sales transactions and maintain cash accounts. • Actively participated and assisted in inventory maintenance of stockroom, sales floor inventory along with annual inventory audit. Show less

Marketplace Coordinator

• May 2020 - Aug 2020

- Custom sourcing products for international clients, coordinating and negotiating with traders and manufacturers based in China for pricing and lead times. Follow-up and tracking shipments ensuring they are received and delivered to customers on time. Efficiently managing direct-from-vendor-to-customer orders (dropship). - Handled over 10 drop ship clients on a daily basis and other marketplaces (Best Buy, Shopify, Tundra, and Faire) generating sales of over $50K within 3 months by providing pricing analysis and the most cost-effective way of sourcing and shipping methods for the clients. - Process orders for clients and various marketplaces and keep track that the orders received on time on Shipstation and integrate the client's Shopify and BigCommerce store into it. Drop shipping the products worldwide either directly from China or Canada. - Maintain financial accounts for each client using Microsoft Excel and Google sheets and send them invoices using QuickBooks and collect payments. Upon reviewing past client information, an invoice discrepancy of over $10000 was brought to notice and collected. - Provide customer service using Hubspot CRM and ensure all queries are answered within 24 hrs maintaining a high level of customer and client satisfaction. Show less

Import And Export Administrator

• Dec 2018 - May 2019

• Achieved the highest monthly work volume of over 220 import shipments and over 4800 containers in export shipment in a branch within the company by efficiently managing the movement of containers and transportation. • A 27% increment was achieved in average employee transactions by improving employee productivity and performance by introducing a “Top performer of the Week” program and team-building activities. • Reduced the delay in the release of Bill of Lading by 20% by developing a live tracking system using advanced Microsoft Excel which immensely enhanced client satisfaction which includes the top tier conglomerates in India. • Developed, trained and managed a new POC position to escalate and clear the pending payments of $0.3 Mn within a span of 6 weeks. • Responsible for placing orders and maintaining monthly non-inventory items such as stationery and printing supplies within acceptable delivery time and authorized budget. Show less

Business Manager

• Aug 2015 - Nov 2018

• Bootstrapped a designer clothing line named “La Rumiz” generating a 200% ROI and revenue of $0.1 Mn within a year of its operation. • Administered import and export of multiple commodities in compliance with Incoterms shipping needs by proficiently negotiating and maintaining timely correspondence with various stakeholders. Cost optimization by taking benefits of numerous Government trading schemes and international payment transactions. • Responsible for end-to-end supply chain management right from procurement to the last mile delivery. Reduced the operating cost by 24% by using creative packing alternatives, proficient stock and inventory management and negotiating with 3rd party logistics service providers. • Conducted proficient vendor and customer relationship management by communicating with different suppliers, nationally and internationally, and ensure excellent customer service. Developed a customer-centric culture resulting in 100% client retention. • Designed and distributed promotional materials and pushed marketing across social media platforms, exhibitions and B2B channels leading to an engagement rate of 0.8% for Facebook and 5.2% for Instagram, achieving a higher than the industry standard for both engagement and conversion. Show less

Assistant Production Manager

• Feb 2015 - Aug 2015

• Streamlined the production flow and reduced the bottlenecks by efficient inventory management which resulted in cost reduction by 12%. • Transformed shop-floor practices by designing standard work practices and implementing lean layout, resulting in increased productivity by 43% and reduction in operator travel time by 60%. • Developed Predictive Analytics Models for machine maintenance based on historical breakdowns/spares ordered and for procurement based on historical data and sales forecasts. • Created a joint committee for health and safety to promote and enforce a safe work environment among workforce and reducing the injuries by 40%. Show less