💫 Jo-Ann A.

Customer Care Specialist at Elvie
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Contact Information
us****@****om
(386) 825-5501
Location
Maasbracht, Limburg, Netherlands, NL
Languages
  • Nederlands Native or bilingual proficiency
  • Spanish Professional working proficiency
  • English Professional working proficiency
  • Deutsch Professional working proficiency
  • Frans Professional working proficiency
  • Dutch Native or bilingual proficiency
  • Flemish Native or bilingual proficiency
  • English Professional working proficiency

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Bio

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Credentials

  • Certified Massage-Therapist
    paracelsus heilpraktikerschulen
    Sep, 2015
    - Nov, 2024
  • Trainee: English teaching for adults Level B1
    ibis acam Bildungs GmbH
    Nov, 2013
    - Nov, 2024
  • ECDL
    European computer driver licence
    Sep, 2013
    - Nov, 2024
  • Reconnective Healing L1 & L2
    Dr. Eric Pearl
    May, 2009
    - Nov, 2024
  • Frequency Quantum Healer
    Reconnective healing / System of Natural Healing
    Sep, 2005
    - Nov, 2024
  • Amadeus - Workshop Travel Software
    Escuela agencia de viajes
    Sep, 2002
    - Nov, 2024

Experience

  • Elvie
    • United Kingdom
    • Wellness and Fitness Services
    • 100 - 200 Employee
    • Customer Care Specialist
      • May 2023 - Present

      FemTech Technology | Maternity products | inbound services to B2B & B2C Dutch-English-French-German-Spanish retailer support FemTech Technology | Maternity products | inbound services to B2B & B2C Dutch-English-French-German-Spanish retailer support

  • Lightlanguage Media
    • Netherlands
    • Freelance Creative Creator
      • May 2022 - Present

      Creative arts | Astrology | Holistic approach Creative arts | Astrology | Holistic approach

  • Selbstständig
    • Netherlands
    • Freelance Translator
      • Aug 2022 - Oct 2022

      Offering webshop/platform/app/leadpages translations: English to Dutch/Flemish. Tools: Google Sheets and Lokalise References: YoungOnes & Collective Benefits Offering webshop/platform/app/leadpages translations: English to Dutch/Flemish. Tools: Google Sheets and Lokalise References: YoungOnes & Collective Benefits

  • Accenture
    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Technology Project Analyst - Helpdesk
      • Jul 2021 - Apr 2022

      First-Line Ticket (Jira) Support in Dutch, French & English. Based on SAP systems technological solutions provided B2B. Communications mainly shared through Teams, avaya & emails. First-Line Ticket (Jira) Support in Dutch, French & English. Based on SAP systems technological solutions provided B2B. Communications mainly shared through Teams, avaya & emails.

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Expert Costumer Agent
      • Jul 2020 - May 2021

      Handling Inbound & Outbound calls in French, Dutch and English. Calls, Emails and Chats efficient manner. Handle customer issues and complaints with empathy, sensitivity and confidence. Deliver consistent performance through adherence to the appropriate processes. Effectively analyse moderately information and /or unusual situations Work within a team to meet and exceed individual/team targets Handling Inbound & Outbound calls in French, Dutch and English. Calls, Emails and Chats efficient manner. Handle customer issues and complaints with empathy, sensitivity and confidence. Deliver consistent performance through adherence to the appropriate processes. Effectively analyse moderately information and /or unusual situations Work within a team to meet and exceed individual/team targets

  • Ibis Hotels
    • Nieuwpoort, Flemish Region, Belgium
    • Front Desk Receptionist
      • Aug 2019 - Aug 2019

      Front desk, Check-in, Check-out in Dutch, French & English. Front desk, Check-in, Check-out in Dutch, French & English.

  • Holland & Barrett
    • United Kingdom
    • Wellness and Fitness Services
    • 700 & Above Employee
    • Retail Sales Consultant
      • May 2019 - Jul 2019

      Sales and Consulting, Bio-shop, Nature products. Sales and Consulting, Bio-shop, Nature products.

  • Acropolis Hotel
    • Hospitality
    • 1 - 100 Employee
    • Front Desk Receptionist
      • Apr 2019 - Apr 2019

      Check-in, Check-out in Dutch and French. Check-in, Check-out in Dutch and French.

  • Haus Diana
    • Austria
    • Hotel Receptionist
      • May 2018 - Sep 2018

      Bookings, Arrivals, Departures, Billing, Guest help-desk in Dutch, German, French, Spanish and English. Hotel Software: Aida, Kognitiv (Seekda) and other extranets of booking.com,... Contract: end of saison Bookings, Arrivals, Departures, Billing, Guest help-desk in Dutch, German, French, Spanish and English. Hotel Software: Aida, Kognitiv (Seekda) and other extranets of booking.com,... Contract: end of saison

  • Computer Kleiner
    • Germany
    • Retail Office Equipment
    • Retail Sales Assistant
      • Jan 2016 - Oct 2016

      Sales smartphones and Mobile Contract Support, logistics, archives. Sales smartphones and Mobile Contract Support, logistics, archives.

  • Channellight
    • Austria area
    • Coach for Metaphysical Lifestyle
      • Jun 2010 - Jun 2012

      Soulpreneur, Life-Coach, Workshops about Quantum Energy for your well-being. Massage-Therapist, Reconnective Healing, Metaphysics and Holistic approach. Soulpreneur, Life-Coach, Workshops about Quantum Energy for your well-being. Massage-Therapist, Reconnective Healing, Metaphysics and Holistic approach.

  • Lechtaler Tourismus - Tirol
    • Austria
    • Touristic Assistant Manager
      • Jun 2005 - Jun 2006

      Management office Rentals rooms, hostels, Retail ski pass Advertising, mails and updating social media Management office Rentals rooms, hostels, Retail ski pass Advertising, mails and updating social media

  • Geshotels
    • Greater Palma de Mallorca Metropolitan Area
    • Quality Management Specialist
      • Dec 2002 - Oct 2003

      Market Analysis, Quality Control, Spain Market Analysis, Quality Control, Spain

  • TUI
    • Germany
    • Travel Arrangements
    • 700 & Above Employee
    • Holiday Representative
      • Apr 2001 - May 2002

      Service/Sales attendant and Airport for the Benelux Market. Service/Sales attendant and Airport for the Benelux Market.

  • HOTEL DELFIN
    • Mexico
    • 1 - 100 Employee
    • Receptionist
      • Nov 2001 - Mar 2002

      Santa Ponsa, Mallorca • Back office Admin and Reservations in Spanish, German and English. Santa Ponsa, Mallorca • Back office Admin and Reservations in Spanish, German and English.

  • Iberoservice, Ultramar Express
    • Greater Palma de Mallorca Metropolitan Area
    • Tour Guide
      • Apr 1999 - Nov 2000

      Road trips History and information about the Isle in German, French, Spanish, Dutch and English. Road trips History and information about the Isle in German, French, Spanish, Dutch and English.

  • Thomas Cook Group plc
    • Travel Arrangements
    • 700 & Above Employee
    • Holiday Representative
      • May 1998 - Oct 1998

      Tourist Service, Sales and Airport for the Benelux Market. Tourist Service, Sales and Airport for the Benelux Market.

  • L'Oréal
    • France
    • Personal Care Product Manufacturing
    • 700 & Above Employee
    • Visual Merchandiser
      • Apr 1994 - Jul 1994

      Polyvalent merchandiser in Belgium. Polyvalent merchandiser in Belgium.

Education

  • Siha Antwerp
    Mbo 4, Musical Art Education & languages
    1990 - 1992

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