Director of Development

• Sep 2023 - Present

Front Desk Agent

• Dec 2021 - Present

Sales Manager

• Apr 2022 - Sep 2023

Garde Manger

• Sep 2019 - Mar 2020

Pizzaiolo is a farm-to-table, Michelin rated restaurant located in Temescal, Oakland. Assigned with assisting the Head Chef in day to day operations, ensuring operations maintain efficiency. - Determined food organization and presentation, establishing decorative food displays and directing staff in proper orientation. - Monitored quality of raw and cooked food products to uphold health code standards. - Responded to and managed guest concerns and complaints, establishing direct… Show more Pizzaiolo is a farm-to-table, Michelin rated restaurant located in Temescal, Oakland. Assigned with assisting the Head Chef in day to day operations, ensuring operations maintain efficiency. - Determined food organization and presentation, establishing decorative food displays and directing staff in proper orientation. - Monitored quality of raw and cooked food products to uphold health code standards. - Responded to and managed guest concerns and complaints, establishing direct connections with customers and resolving conflicts when necessary. - Communicated importance of safety practices, detailing procedure codes, employee understanding of safety protocol, monitoring processes and risk management regulations. - Accepted, inspected and inventoried incoming quantities of food, beverages, equipment and supplies. Show less Pizzaiolo is a farm-to-table, Michelin rated restaurant located in Temescal, Oakland. Assigned with assisting the Head Chef in day to day operations, ensuring operations maintain efficiency. - Determined food organization and presentation, establishing decorative food displays and directing staff in proper orientation. - Monitored quality of raw and cooked food products to uphold health code standards. - Responded to and managed guest concerns and complaints, establishing direct… Show more Pizzaiolo is a farm-to-table, Michelin rated restaurant located in Temescal, Oakland. Assigned with assisting the Head Chef in day to day operations, ensuring operations maintain efficiency. - Determined food organization and presentation, establishing decorative food displays and directing staff in proper orientation. - Monitored quality of raw and cooked food products to uphold health code standards. - Responded to and managed guest concerns and complaints, establishing direct connections with customers and resolving conflicts when necessary. - Communicated importance of safety practices, detailing procedure codes, employee understanding of safety protocol, monitoring processes and risk management regulations. - Accepted, inspected and inventoried incoming quantities of food, beverages, equipment and supplies. Show less

Restaurant Manager

• Feb 2019 - Oct 2019

Willkommen is a high-end German indoor bier garden. As a combination of Black Hammer Brewing, and Rosamunde Sausage Grill - it is just one of a small handful of German-style establishments in San Francisco. Commissioned with planning and implementing all standards of operations for the restaurant's opening in May 2019. Spearheading hiring, training, Human Resources, as well as establishing, maintaining, and negotiating vendor relationships. - Managed 30-person team, including both… Show more Willkommen is a high-end German indoor bier garden. As a combination of Black Hammer Brewing, and Rosamunde Sausage Grill - it is just one of a small handful of German-style establishments in San Francisco. Commissioned with planning and implementing all standards of operations for the restaurant's opening in May 2019. Spearheading hiring, training, Human Resources, as well as establishing, maintaining, and negotiating vendor relationships. - Managed 30-person team, including both front and back of house employees to maintain adequate staffing and minimize overtime. - Instituted the standard operation for the Catering & Banquet Department, growing revenue by 20% in 3 months. - Purchased adequate quantities of food, beverages, equipment and supplies. - Developed, implemented and managed business plans to promote profitable food and beverage sales. - Effectively managed payroll and timekeeping, and paperwork for new hires and terminations. - Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties. - Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes. - Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant. Show less Willkommen is a high-end German indoor bier garden. As a combination of Black Hammer Brewing, and Rosamunde Sausage Grill - it is just one of a small handful of German-style establishments in San Francisco. Commissioned with planning and implementing all standards of operations for the restaurant's opening in May 2019. Spearheading hiring, training, Human Resources, as well as establishing, maintaining, and negotiating vendor relationships. - Managed 30-person team, including both… Show more Willkommen is a high-end German indoor bier garden. As a combination of Black Hammer Brewing, and Rosamunde Sausage Grill - it is just one of a small handful of German-style establishments in San Francisco. Commissioned with planning and implementing all standards of operations for the restaurant's opening in May 2019. Spearheading hiring, training, Human Resources, as well as establishing, maintaining, and negotiating vendor relationships. - Managed 30-person team, including both front and back of house employees to maintain adequate staffing and minimize overtime. - Instituted the standard operation for the Catering & Banquet Department, growing revenue by 20% in 3 months. - Purchased adequate quantities of food, beverages, equipment and supplies. - Developed, implemented and managed business plans to promote profitable food and beverage sales. - Effectively managed payroll and timekeeping, and paperwork for new hires and terminations. - Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties. - Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes. - Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant. Show less

Operations Manager

• May 2017 - May 2019

Firepie is a food company all about simple, fast and amazing. Assigned with establishing the ground work to build the Kitchen Operations to help the company grow by 50%, with the addition of a new location in September 2018. Aided for scaling to multiple locations in the future. Oversaw all Kitchen Operations and Catering, with support in Strategic Planning, and Human Resources. - Managed and oversaw a team of 40+ employees including cooks, cashiers, management team, and delivery… Show more Firepie is a food company all about simple, fast and amazing. Assigned with establishing the ground work to build the Kitchen Operations to help the company grow by 50%, with the addition of a new location in September 2018. Aided for scaling to multiple locations in the future. Oversaw all Kitchen Operations and Catering, with support in Strategic Planning, and Human Resources. - Managed and oversaw a team of 40+ employees including cooks, cashiers, management team, and delivery drivers. - Designed SOPs for all Kitchen Operations, preparing the company to scale successfully. - Aided the launch of our second location in September 2018, alongside the COO and CEO. - Coordinated the growth of the catering arm by 75% in 6 months, tasked with maintaining and overseeing the Catering Department. - Assisted with the organization, training, ordering, and administrative work with the company's largest event to date - Outside Lands 2018, in which we were selling over 1,500 pizzas a day. - Established cost negotiation practices. Created tracking of food cost budget. - Aided the establishment and maintained the use of project management tools, ultimately harmonizing the team in efficient collaboration and meeting project deadlines. - Oversaw Human Resources, establishing a virtual filing system for all HR approved personnel. Directed all on boarding and off boarding of employees. Show less Firepie is a food company all about simple, fast and amazing. Assigned with establishing the ground work to build the Kitchen Operations to help the company grow by 50%, with the addition of a new location in September 2018. Aided for scaling to multiple locations in the future. Oversaw all Kitchen Operations and Catering, with support in Strategic Planning, and Human Resources. - Managed and oversaw a team of 40+ employees including cooks, cashiers, management team, and delivery… Show more Firepie is a food company all about simple, fast and amazing. Assigned with establishing the ground work to build the Kitchen Operations to help the company grow by 50%, with the addition of a new location in September 2018. Aided for scaling to multiple locations in the future. Oversaw all Kitchen Operations and Catering, with support in Strategic Planning, and Human Resources. - Managed and oversaw a team of 40+ employees including cooks, cashiers, management team, and delivery drivers. - Designed SOPs for all Kitchen Operations, preparing the company to scale successfully. - Aided the launch of our second location in September 2018, alongside the COO and CEO. - Coordinated the growth of the catering arm by 75% in 6 months, tasked with maintaining and overseeing the Catering Department. - Assisted with the organization, training, ordering, and administrative work with the company's largest event to date - Outside Lands 2018, in which we were selling over 1,500 pizzas a day. - Established cost negotiation practices. Created tracking of food cost budget. - Aided the establishment and maintained the use of project management tools, ultimately harmonizing the team in efficient collaboration and meeting project deadlines. - Oversaw Human Resources, establishing a virtual filing system for all HR approved personnel. Directed all on boarding and off boarding of employees. Show less

Food Service Director

• May 2015 - May 2017

Seismic Coffee Roasters / Espresso Roma, LLC is a coffee roasting / cafe company along with several independent food companies scattered throughout the Bay Area. Coordinating closely with the CEO, tasked with overseeing and refining already existing organizations, as well as growing the cafe company 60% by opening 3 new cafe locations within one year. - Oversaw the food production arm of the company. Analyzed and reduced food costs by over 15%. - Created and deployed successful… Show more Seismic Coffee Roasters / Espresso Roma, LLC is a coffee roasting / cafe company along with several independent food companies scattered throughout the Bay Area. Coordinating closely with the CEO, tasked with overseeing and refining already existing organizations, as well as growing the cafe company 60% by opening 3 new cafe locations within one year. - Oversaw the food production arm of the company. Analyzed and reduced food costs by over 15%. - Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste. - Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction. - Identified team weak points and implemented corrective actions to resolve concerns. - Planned operations to effectively cover needs while controlling costs and maximizing service. - Purchased food and cultivated strong vendor relationships. - Increased cafe efficiency 18% by streamlining processes, reducing waste and mentoring team members on proper procedures. - Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty. Show less Seismic Coffee Roasters / Espresso Roma, LLC is a coffee roasting / cafe company along with several independent food companies scattered throughout the Bay Area. Coordinating closely with the CEO, tasked with overseeing and refining already existing organizations, as well as growing the cafe company 60% by opening 3 new cafe locations within one year. - Oversaw the food production arm of the company. Analyzed and reduced food costs by over 15%. - Created and deployed successful… Show more Seismic Coffee Roasters / Espresso Roma, LLC is a coffee roasting / cafe company along with several independent food companies scattered throughout the Bay Area. Coordinating closely with the CEO, tasked with overseeing and refining already existing organizations, as well as growing the cafe company 60% by opening 3 new cafe locations within one year. - Oversaw the food production arm of the company. Analyzed and reduced food costs by over 15%. - Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste. - Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction. - Identified team weak points and implemented corrective actions to resolve concerns. - Planned operations to effectively cover needs while controlling costs and maximizing service. - Purchased food and cultivated strong vendor relationships. - Increased cafe efficiency 18% by streamlining processes, reducing waste and mentoring team members on proper procedures. - Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty. Show less

Owner

• May 2009 - Oct 2013