Experience

Storm fiber

• 1 - 100 Employee

• Assistant Manager - ODN Operations

  • Mar 2017 - Present

  Its all about Installation and Troubleshooting of Optical Fiber link. We are responsible for installing and maintaining its reliability as per customer satisfaction and needs. Make sure all the SOP's are followed. Its all about Installation and Troubleshooting of Optical Fiber link. We are responsible for installing and maintaining its reliability as per customer satisfaction and needs. Make sure all the SOP's are followed.



CYBERNET

• Pakistan
• Information Technology & Services
• 700 & Above Employee

• Wireless Engineer - Level 3

  • Feb 2008 - Feb 2017

  • Responsibilities about Wireless links (RF/Satellite) their Installation, Troubleshooting, LOS Surveys, Maintenance. Dealing with different Wireless equipment. Radio: AIRAYA, AIRMAX, REDLINE, MRL, PCOM, WNI, POWER STATION. ROCKET M5, Satellite: DVB-S2, IDIRECT, VSAT. • Capacity and Coverage Planning of RF POPs. • Have knowledge about Wireless modems, ADSL, ISDN, DXX. • Monitoring performance statistics relating to the RF and Back haul capacity. • Ticket resolution through Seibel and OTRS and Project Planning using CAM. • Managing the complete database of all corporate clients using different services like Optical Fiber, Wireless, IP & FR. • Production support and On Call support on regular rotational basis. • Coordinating with corporate clients and providing them corporate solutions like Wireless, DSL, DDP, SMTP, POP3, Firewall and Proxy server Solutions. • Navigating team members to meet the defined customer tolerance level, assure quality of service, keep the services online and achieve customer satisfaction. • Develop and ensure competitive, energetic, team work oriented environment that promotes positive work performance and allows the goals of the department to be achieved. • Communicate with the customer to provide any assistance needed during OF. Ensure customer satisfaction by completing OF tasks within agreed timelines. • Keep a track of team member’s performance and provide feedback to Specialists when needed. • Ensure effective service delivery and support as per customer agreed requirements / time-lines by coordinating with CYBERNET - SYBRID support functions (NOC, Service coordinator etc.) • All type of administrative responsibilities related to office. • Ensure personal availability at 24 x 7 Show less