Experience

Goretskiy Jewellery

• Spain
• Luxury Goods & Jewelry
• 1 - 100 Employee

• Chief Operating Officer

  • Feb 2019 - Present

  - Oversee business operations - Control the execution of the company’s strategy - Manage the team and set comprehensive goals, facilitating the growth of the company. - Oversee business operations - Control the execution of the company’s strategy - Manage the team and set comprehensive goals, facilitating the growth of the company.



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Support Service Team Manager

  • Mar 2012 - Nov 2018

   Managing a team of 15-20 Customer and Partner Service executives;  Lead and support an environment that embraces changes;  Cultivate service excellence, productivity, growth, empowerment, team work and high self-esteem;  Identify, assess and resolve performance issues with team members; effectively manage conflicts and changes with positive results;  Analyze, plan, organize, control and troubleshoot work activities and processes;  Conduct team and one-to-one meetings, talent and stress management; coaching; building a strong sense of purpose and engage the team to work together to achieve the goals;  Active participation in innovation and implementation activities within CS department.  Developing reporting dashboard for effective performance management;  Project Management;  Recruitment. Achievement: Successfully set up operation of 2 brand new CS offices in London (headcount-270 CS executives) and Barcelona(headcount–350 CS executives). Managing top performing team in Barcelona and in top 3 performing team in London. Successfully implemented new internally built CRM and workforce planning system to the floor minimizing stress and resistance. Successfully implemented KPIs reporting project on a global level. Show less



TDK BALTIC STATES (Anda-L Ltd.)

• Riga, Latvia

• Assistant Director of Sales and E-Commerce

  • Sep 2008 - Jul 2010

   Managing a team of four sales representatives;  Account management of key partners;  Providing sales training;  Assisting in the financial administration and management of the company;  Generating online sales, SEO, PPC, CPC, new product launching and sales strategies via website;  Direct negotiations with distributors, suppliers and potential partners, B2B,procurement;  Development of TDK brand popularization campaigns, organizing events for brand promotion, development of advertising projects. Achievement: Provided a substantial growth in sales within first 12 month period at the company (around 25-30 %), developed a numerous amount of promotional campaigns for TDK brand popularization in all biggest selling chains in Latvia as well as developed several amount of advertisement campaigns in selling chains’ catalogs. Show less