Achmad Syibramalisi
Customer Support Team Lead at Mola- Claim this Profile
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English Professional working proficiency
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Indonesian Native or bilingual proficiency
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Sundanese Native or bilingual proficiency
Topline Score
Bio
Eas Widya Purnami
I've had the pleasure of knowing Bram for almost two years. He's my workmate, senior, and a good "friend" :*, who teaches me alot of new things about customer satisfaction. And I was really impressed with his focus and patience. He's type of perfectionist person when it comes to jobs, and would be a great asset for every company.
Eas Widya Purnami
I've had the pleasure of knowing Bram for almost two years. He's my workmate, senior, and a good "friend" :*, who teaches me alot of new things about customer satisfaction. And I was really impressed with his focus and patience. He's type of perfectionist person when it comes to jobs, and would be a great asset for every company.
Eas Widya Purnami
I've had the pleasure of knowing Bram for almost two years. He's my workmate, senior, and a good "friend" :*, who teaches me alot of new things about customer satisfaction. And I was really impressed with his focus and patience. He's type of perfectionist person when it comes to jobs, and would be a great asset for every company.
Eas Widya Purnami
I've had the pleasure of knowing Bram for almost two years. He's my workmate, senior, and a good "friend" :*, who teaches me alot of new things about customer satisfaction. And I was really impressed with his focus and patience. He's type of perfectionist person when it comes to jobs, and would be a great asset for every company.
Experience
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Mola
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Indonesia
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Technology, Information and Internet
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200 - 300 Employee
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Customer Support Team Lead
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Feb 2021 - Present
Key tasks :- Helping agents in escalation of user issues to relevant teams- Team maintenance for better Team performance (performs work supervision functions, attendance, report of all agents on daily basis) - Conduct supervision and correction of Agent's answers and reports- New agents training and test- Answer customer feedback via Appstore and Play Store- Follow up cases to other divisions if needed- Socializing of the latest information updates, FAQ and agent guidlines updates. - Create an agent schedule per week - Create a summary of weekly and monthy user reports - Weekly/Monthly meetings with agents - Agents performance review meeting and monthly evaluation Show less
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Customer Support Specialist
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Jul 2019 - Feb 2021
Key Tasks :- Provide information needed by customers all about products, packages, etc.- Maintenance Customer's data- Handling complaints- Escalation of user issues to relevant teams
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PT Finlink Technology Indonesia
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Greater Jakarta Area, Indonesia
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Customer Relation Officer
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Dec 2018 - Aug 2019
Key Tasks : - Ensures maximum collection of Account Receivables - Performs payment reminders and follow-ups Key Tasks : - Ensures maximum collection of Account Receivables - Performs payment reminders and follow-ups
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Bizzy Indonesia
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Indonesia
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Technology, Information and Internet
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1 - 100 Employee
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Sales Administrative Associate
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Jan 2016 - Jan 2017
Key tasks : - Provide Request for Quotation of customers - Order Processing - Delivery / Warehouse Coordination - After Sales Process - Knowledgeable in multiple products - Ensure customers receive an adequate level of services or help with their enquiry and concern. Key tasks : - Provide Request for Quotation of customers - Order Processing - Delivery / Warehouse Coordination - After Sales Process - Knowledgeable in multiple products - Ensure customers receive an adequate level of services or help with their enquiry and concern.
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Bank Mega
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Indonesia
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Banking
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700 & Above Employee
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Callcenter Customer Service Representative
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Dec 2013 - Jan 2016
Key tasks : - Provide information needed by customers about banking products or credit cards - Maintenance Customer's data - Handling complaints Key tasks : - Provide information needed by customers about banking products or credit cards - Maintenance Customer's data - Handling complaints
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Education
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2009 - 2013
STIE YP Nusantara
Bachelor’s Degree, Management -
2004 - 2007
SMA Negeri 3 Bogor
High School, Social
Community
