Jessie .
Latin America Regional Sales Engineer at Mutoh America Inc.- Claim this Profile
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Spanish Native or bilingual proficiency
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English Native or bilingual proficiency
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Portuguese Limited working proficiency
Topline Score
Bio
Credentials
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G7 Expert
IDEAllianceOct, 2008- Nov, 2024
Experience
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MUTOH America Inc.
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United States
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Printing Services
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1 - 100 Employee
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Latin America Regional Sales Engineer
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Jul 2015 - Present
Provide phone support for dealers and end users — assist with problem diagnosisReview, update and create service documentation for all product linesProvide first level technical training to dealer support staffProvide second level technical training to external 3rd party field service engineersProvide second level support for internal field service engineersCross train junior engineers on all products (cutter, printer, RIP, Thunderbird, SEH box)Assist with color management issuesTravel to customer sites for service and support as requiredUnderstand and utilize RMA process for warranty and OEM part replacementTest, troubleshoot and repair all Mutoh printer and cutter modelsPerform product upgrades as requiredProvide feedback, verbal and written, regarding new and existing problemsFollow up with customers to ensure satisfaction
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Western Region Sales Engineer
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May 2013 - Jul 2015
Problem Solving, Product Knowledge, Selling to Customer Needs, Software Requirements, Product Development, Presentation Skills, General Programming Skills, Technical Understanding, Verbal Communication, Requirements Analysis.Identify current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.Provide product, service, or equipment technical information by answering questions and requests.Establish new accounts and services accounts by identifying potential customers.Gain customer acceptance by explaining or demonstrating cost reductions and operations improvements.Help develop customer's staff by providing technical information and training.Maintain a professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.Contribute to the team effort by accomplishing related results as needed.
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EFI
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United States
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Printing Services
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700 & Above Employee
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Applications Trainer
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Sep 2011 - May 2013
Digital Printing, Prepress Software and Color Profiling Trainer.Offering on-site employee training and troubleshooting for the wide and grand format digital print industry, color profiling, imaging and software applications.Other subjects / topics are also available. Digital Printing, Prepress Software and Color Profiling Trainer.Offering on-site employee training and troubleshooting for the wide and grand format digital print industry, color profiling, imaging and software applications.Other subjects / topics are also available.
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Nazdar SourceOne
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United States
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Printing Services
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1 - 100 Employee
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Digital Technical Support Supervisor
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Jan 2005 - Dec 2010
Responsible for global technical support on the network of customers and distributors for all digital products including software, Hardware, and consumables for the different digital product lines. Such as Vutek, Roland, Teckwin, McDermid, Epson, Wasatch, Onyx, Caldera, SAi, Flexi, EFI, & X-Rite, CMYK, RGB. Duties consisted of troubleshooting and supporting customer equipment via call center, remote onlinesupport, email, and on site worldwide. Troubleshooting the machine’s electromechanical components and systems, Networking communication between machine and computer systems (including routers, switches, LAN, & Wireless) and their configuration for proper communication with the RIP software. Operator training for maintenance and troubleshoot the equipment. Digital ink conversions and validation to the Nazdar’s Lyson brand on existing and new ink lines for the supported digital presses depending on the print head technology used for each of the ink lines manufactured by Nazdar including solvent, uv curable, and aqueous based digital inks, supporting the customers with prepress film output half toning for screen printing, custom build ICC profiles to a specific target and color management of any digital printing output device utilizing the latest on color management tools.
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Nazdar Consulting Services
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Printing Services
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Chromatix Consultant
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Jan 2005 - Dec 2010
Improve the productivity, predictability and profitability of screen and digital printers through consulting and training. experience and expertise in print production and processes, help clients improve their performance. Improve the productivity, predictability and profitability of screen and digital printers through consulting and training. experience and expertise in print production and processes, help clients improve their performance.
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Nazdar Ink Technologies
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United States
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Printing Services
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100 - 200 Employee
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Digital Ink Technician
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Jan 2005 - Dec 2010
OEM, distribution and end user technical support regarding digital inkjet products. OEM, distribution and end user technical support regarding digital inkjet products.
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Education
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1991 - 1994
Universidad del Valle de México
Business of Administrative Computer Systems, Business -
2008 - 2008
Rochester Institute of Technology
FFTA - RIT Color Management for Flexography, Printing Applications Laboratory -
1988 - 1991
Liceo Iberico Americano
High School Diploma, Preparatory and High School Diploma Program
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