Jennifer Thomas-Whittington
Prospect Services Executive at AAT- Claim this Profile
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Bio
Sue Moran
I worked with Jennifer on an assurance review at the Co-operative Bank. Jennifer was extremely helpful, always professional and provided insightful comment and information to help the review conclude a reasonable outcome. Jennifer and her team had a very good understanding of risk and control and effectively managed the suppliers through governance. I would be happy to recommend Jennifer.
Keely Kowalewicz
Jennifer has strong verbal communication skills which she demonstrates in a variety of scenarios including stakeholder meetings; she always articulates her point in a professional manner and gains commitment to SMART actions from attendees. She also has an excellent written communication skills; her emails are always clear, meaningful and add value. In the time I worked alongside Jennifer, I witnessed her demonstrate strong leadership behaviours and attitude, consistently leading by example. Jennifer takes a personal interest in her colleagues, building rapport and relationships quickly whilst being confident to professionally challenge others when appropriate. Overall, Jennifer added great value to our department and has a wealth of experience which would make her a valuable asset to any business.
Sue Moran
I worked with Jennifer on an assurance review at the Co-operative Bank. Jennifer was extremely helpful, always professional and provided insightful comment and information to help the review conclude a reasonable outcome. Jennifer and her team had a very good understanding of risk and control and effectively managed the suppliers through governance. I would be happy to recommend Jennifer.
Keely Kowalewicz
Jennifer has strong verbal communication skills which she demonstrates in a variety of scenarios including stakeholder meetings; she always articulates her point in a professional manner and gains commitment to SMART actions from attendees. She also has an excellent written communication skills; her emails are always clear, meaningful and add value. In the time I worked alongside Jennifer, I witnessed her demonstrate strong leadership behaviours and attitude, consistently leading by example. Jennifer takes a personal interest in her colleagues, building rapport and relationships quickly whilst being confident to professionally challenge others when appropriate. Overall, Jennifer added great value to our department and has a wealth of experience which would make her a valuable asset to any business.
Sue Moran
I worked with Jennifer on an assurance review at the Co-operative Bank. Jennifer was extremely helpful, always professional and provided insightful comment and information to help the review conclude a reasonable outcome. Jennifer and her team had a very good understanding of risk and control and effectively managed the suppliers through governance. I would be happy to recommend Jennifer.
Keely Kowalewicz
Jennifer has strong verbal communication skills which she demonstrates in a variety of scenarios including stakeholder meetings; she always articulates her point in a professional manner and gains commitment to SMART actions from attendees. She also has an excellent written communication skills; her emails are always clear, meaningful and add value. In the time I worked alongside Jennifer, I witnessed her demonstrate strong leadership behaviours and attitude, consistently leading by example. Jennifer takes a personal interest in her colleagues, building rapport and relationships quickly whilst being confident to professionally challenge others when appropriate. Overall, Jennifer added great value to our department and has a wealth of experience which would make her a valuable asset to any business.
Sue Moran
I worked with Jennifer on an assurance review at the Co-operative Bank. Jennifer was extremely helpful, always professional and provided insightful comment and information to help the review conclude a reasonable outcome. Jennifer and her team had a very good understanding of risk and control and effectively managed the suppliers through governance. I would be happy to recommend Jennifer.
Keely Kowalewicz
Jennifer has strong verbal communication skills which she demonstrates in a variety of scenarios including stakeholder meetings; she always articulates her point in a professional manner and gains commitment to SMART actions from attendees. She also has an excellent written communication skills; her emails are always clear, meaningful and add value. In the time I worked alongside Jennifer, I witnessed her demonstrate strong leadership behaviours and attitude, consistently leading by example. Jennifer takes a personal interest in her colleagues, building rapport and relationships quickly whilst being confident to professionally challenge others when appropriate. Overall, Jennifer added great value to our department and has a wealth of experience which would make her a valuable asset to any business.
Experience
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AAT
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United Kingdom
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Accounting
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400 - 500 Employee
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Prospect Services Executive
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Mar 2020 - Present
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Student Advisor
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Aug 2017 - Feb 2020
Advising and supporting students on studying AAT Accounting and Finance Qualifications
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Social Sense Limited
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United Kingdom
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Advertising Services
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1 - 100 Employee
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Partnerships and Programmes Manager
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Oct 2014 - Dec 2016
Managed Programmes and Partnerships, led the development of an Emotional Wellbeing Programme and delivered training. Social Sense is focused on delivering evidence based programmes for positive social outcomes. Managed Programmes and Partnerships, led the development of an Emotional Wellbeing Programme and delivered training. Social Sense is focused on delivering evidence based programmes for positive social outcomes.
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Business Advisor - Governance, Budgets & Controls
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Jun 2011 - Apr 2014
I worked in an Operations Team of 12, servicing: Third Party Affinity Partners, Intermediary Mortgage Brokers and senior colleagues in the Partnerships Business. I engaged with stakeholders across the organisation and external third party Partners, in order to: successfully manage risk and control; define, develop, improve and/or deliver robust governance processes; and provide specialist advice, all of which ensured that all legal, regulatory and compliance requirements were being met.
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Network Operations Team Manager (Internal Promotion)
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Oct 2013 - Dec 2013
I was nominated by the Head of the Partnerships Business for, and accepted, the secondment to manage a team of 8 advisors, servicing 291 Bank Branches, with c.3000 colleagues. The purpose of the secondment was to swiftly increase individual and team performance and capabilities, and effectively manage existing operational processes, embed new processes and manage increased workflow. My objectives were met and exceeded.
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The Cooperative Banking Group
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Manchester, United Kingdom
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Planning and Workflow Service Advisor
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Mar 2011 - Jun 2011
Responsible for updating and analysing data on the Partnerships Business Events Planner. Liaised with key stakeholders to ensure Branch Network support at Partnerships Events. Reviewed operational processes and made improvements/enhancements. Responsible for updating and analysing data on the Partnerships Business Events Planner. Liaised with key stakeholders to ensure Branch Network support at Partnerships Events. Reviewed operational processes and made improvements/enhancements.
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The Cooperative Insurance
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Manchester, United Kingdom
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Existing Claims Advisor
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Jan 2011 - Mar 2011
Responsible for handling existing Home Claims including complex claims and complaints. Responsible for handling existing Home Claims including complex claims and complaints.
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The Co-operative Bank plc
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United Kingdom
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Financial Services
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700 & Above Employee
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Team Manager (Internal Promotion)
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Jan 2008 - Dec 2010
I successfully managed several teams of up to 15 Claims advisors in an operational area of c.500 colleagues. I managed the workflow of teams, increased individual and team capabilities across all KPIs, embedded the behavioural framework, led projects and facilitated courses. As a result, fairer outcomes were delivered to customers, and I was able to significantly increase colleague engagement. I successfully managed several teams of up to 15 Claims advisors in an operational area of c.500 colleagues. I managed the workflow of teams, increased individual and team capabilities across all KPIs, embedded the behavioural framework, led projects and facilitated courses. As a result, fairer outcomes were delivered to customers, and I was able to significantly increase colleague engagement.
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The Cooperative Insurance
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Manchester, United Kingdom
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Customer Service Advisor
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Aug 2006 - Dec 2007
Responsible for handling new and existing Home Claims. Consistent top performer. Awarded the Customer Service Excellence Award in 2007. Responsible for handling new and existing Home Claims. Consistent top performer. Awarded the Customer Service Excellence Award in 2007.
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Cannon's Health Club
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Leicester, United Kingdom
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Front of House
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Mar 2004 - May 2006
Whilst at university I worked part time during term time and full time during non term time. I was responsible for:- - welcoming members to the club - driving membership and health product sales - supervising the bar/restaurant area - team rotas - organising the club events - serving customers in the bar/restaurant area Whilst at university I worked part time during term time and full time during non term time. I was responsible for:- - welcoming members to the club - driving membership and health product sales - supervising the bar/restaurant area - team rotas - organising the club events - serving customers in the bar/restaurant area
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Education
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2002 - 2006
University of Leicester
Bachelor of Science (BSc), Psychology
Community
