Jake Hopkins, MPA

Community Services Supervisor at City of Fountain Valley
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Contact Information
us****@****om
(386) 825-5501
Location
Orange County, California, United States, US

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Experience

    • United States
    • Government Administration
    • 1 - 100 Employee
    • Community Services Supervisor
      • Sep 2022 - Present

      Fountain Valley, California, United States As the Community Services Supervisor, I oversee full-time and part-time staff and manage a recreational facility. Additionally, I oversee the community sponsorship program, park patrol, marketing and design, contract classes, facility rentals, and special events. I look forward to impacting the community I serve through this position and leading a successful team through innovative thinking and dedicated service.

    • Recreation Coordinator - Special Events, Contract Classes, Graphic Design, and Aquatics Programing
      • Jun 2017 - Sep 2022

      Fountain Valley, California As Recreation Coordinator for the City of Fountain Valley, I worked to execute special events for the community throughout the year. Through this, I learned to be organized and to set deadlines for myself and for the staff in the Recreation and Community Services Department. I have learned to work with vendors and complete contracts and ensure proper insurance for each event. I learned to create and manage a budget for each event. I enhanced my creativity and innovation to bring unique aspects… Show more As Recreation Coordinator for the City of Fountain Valley, I worked to execute special events for the community throughout the year. Through this, I learned to be organized and to set deadlines for myself and for the staff in the Recreation and Community Services Department. I have learned to work with vendors and complete contracts and ensure proper insurance for each event. I learned to create and manage a budget for each event. I enhanced my creativity and innovation to bring unique aspects to each special event. I designed fliers, advertisements for the Fountain Pen (recreational brochure - quarterly published magazine), banners, television advertisements, written press releases about events, worked with sponsors at events to ensure they are satisfied, and work to establish a relationship with sponsors, community members and city employees for the benefit of the City of Fountain Valley and the community. Through this position, I enhanced my creativity to bring new games to the events, clever concepts to make each event better and ways for each community member to enjoy the event.

    • Recreation Specialist
      • Feb 2013 - Jun 2017

      Fountain Valley, California, United States As a part-time recreation employee, I oversaw day-to-day operations and customer service at the front counter. I was responsible for meeting standards of excellence in customer service, training new staff, and serving the community. As a Recreation Specialist, I oversaw event planning for the City of Fountain Valley for the Easter Egg Hunt, Tree Lighting, FV Great Campout, and four (4) Movies in the Park. I worked hard to find creative ways to stay within budget constraints and make each event… Show more As a part-time recreation employee, I oversaw day-to-day operations and customer service at the front counter. I was responsible for meeting standards of excellence in customer service, training new staff, and serving the community. As a Recreation Specialist, I oversaw event planning for the City of Fountain Valley for the Easter Egg Hunt, Tree Lighting, FV Great Campout, and four (4) Movies in the Park. I worked hard to find creative ways to stay within budget constraints and make each event better the next time. I demonstrated excellent customer service, budgeting, leadership, and the ability to meet deadlines.

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Public Relations Specialist
      • Sep 2016 - Dec 2016

      Rexburg, Idaho Utilized marketing, public relations, social media and communication to promote various clients. As a public relations specialist I was assigned various tasks on three different projects. Throughout my experience I constantly met deadlines and client approval of all projects. I was involved in the planning and execution of an event at a job fair to promote our agency and to recruit talent. Utilized research methods while seeking best options for client's media outreach. Prepared fliers… Show more Utilized marketing, public relations, social media and communication to promote various clients. As a public relations specialist I was assigned various tasks on three different projects. Throughout my experience I constantly met deadlines and client approval of all projects. I was involved in the planning and execution of an event at a job fair to promote our agency and to recruit talent. Utilized research methods while seeking best options for client's media outreach. Prepared fliers, posters, press releases, media outreach kits and social media postings for each client. My clients were a national medical company, a college Agriculture Department and in-house promoting of the agency. Through this experience I enhanced my concept of organization of tasks, my communication skills and my drive to meet deadlines. Show less

    • United States
    • Higher Education
    • 700 & Above Employee
    • Director of Marketing Board
      • Sep 2015 - Dec 2016

      Rexburg, Idaho As the Director of Center Stage, I planned and executed various marketing techniques to promote talents such as Josh Turner, Scotty McCreery, Adam Trent, Lindsey Stirling, David Archuleta, Alex Boye and a Circus. Through strong customer service abilities I hosted each client and represented Brigham Young University - Idaho with professionalism. I ensured that each contract was fulfilled and that the clients were satisfied. I would execute meals, travel, merchandise, meet and greats and… Show more As the Director of Center Stage, I planned and executed various marketing techniques to promote talents such as Josh Turner, Scotty McCreery, Adam Trent, Lindsey Stirling, David Archuleta, Alex Boye and a Circus. Through strong customer service abilities I hosted each client and represented Brigham Young University - Idaho with professionalism. I ensured that each contract was fulfilled and that the clients were satisfied. I would execute meals, travel, merchandise, meet and greats and set-up the green room. After each event a survey was sent to those who attended and I analyzed and evaluated the results. This research provided information on our customer service, satisfaction of the show and which marketing technique was most successful that week. I utilized this research and additional research to find better marketing techniques to reach our target audience of community members and college students. As Director I was responsible for the hiring of each team member. Biweekly I would evaluate each team member to ensure they were being effective throughout the past two weeks, see what areas they needed improvement in and what I could do as the director to train and supervise them effectively. As the Director I saw necessary to train, supervise and evaluate all team members. I planned and conducted weekly meetings with the team to discuss evaluate past show, collaborate on upcoming innovative and creative marketing and trained team on ways to improve customer service. I assisted in designing of posters and marketing materials used to promote our social media and each show. Each week I managed our budget given for marketing and client needs to ensure that we stayed within budget. Throughout our season I scheduled facilities for events, meetings and hosting purposes for each client. Through my abilities I became the first director to lead my team to sell out the largest venue which holds 15,000 attendees. Show less

    • Advertising Services
    • 1 - 100 Employee
    • Social Media Marketing Intern
      • Jan 2016 - Apr 2016

      Rexburg, Idaho I was responsible for social media of 10 clients. I successfully managed Twitter, Facebook, Instagram and Google Plus for each my clients. I designed postings for each social media platform. I promoted each company through successful brand integration. This was done through establishing relationships with my clients. I achieved this through web interface updates and in-person. I increased following and interactions for each client through their social media channels. I set and met deadlines for… Show more I was responsible for social media of 10 clients. I successfully managed Twitter, Facebook, Instagram and Google Plus for each my clients. I designed postings for each social media platform. I promoted each company through successful brand integration. This was done through establishing relationships with my clients. I achieved this through web interface updates and in-person. I increased following and interactions for each client through their social media channels. I set and met deadlines for each day's social media postings. I worked on promotion and worked to obtain new contracts. Show less

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Traffic Manager
      • Sep 2015 - Apr 2016

      Brigham Young University - Idaho As the Traffic Manager for the American Advertising Federation chapter at Brigham Young University - Idaho, I was responsible for setting deadlines and ensuring that our chapter was meeting each deadline. I assisted with recruitment for our chapter, evaluation of chapter members and overall conducting and managing of our chapter. We performed primary and secondary research for the client, developed content and created an integrated marketing campaign. I assisted with research, content… Show more As the Traffic Manager for the American Advertising Federation chapter at Brigham Young University - Idaho, I was responsible for setting deadlines and ensuring that our chapter was meeting each deadline. I assisted with recruitment for our chapter, evaluation of chapter members and overall conducting and managing of our chapter. We performed primary and secondary research for the client, developed content and created an integrated marketing campaign. I assisted with research, content creation, creative, social listening, organization of the chapter and administrative tasks assigned by the Chapter President. I analyzed trends in social media which facilitated secondary research on our target audience and their perceptions of the client and its products. Show less

    • Logistics Coordinator
      • Oct 2015 - Jan 2016

      Rexburg, Idaho Worked to help create this society at Brigham Young University-Idaho. Helped with campus events, re-brand of society and creation of We-Talk and They-Talk. Learned how to manage a team of event managers and how to coordinate multiple events at the same time.

    • United States
    • Retail
    • 700 & Above Employee
    • Sellebrity Coach
      • Nov 2012 - Sep 2014

      Westminster, California Perform excellent customer service to ensure customers have an experience that they will remember with a positive attitude. Coached associates on Company policies and standards. Performed merchandising tasks for the outfitting throughout the store.

Education

  • California State University, Long Beach
    Masters, Public Policy and Administration
    2021 - 2023
  • Brigham Young University - Idaho
    Bachelor’s Degree, Communications with emphasis in Public Relations and Organizational Managment
    2014 - 2016
  • Golden West College
    Associate’s Degree, Arts and Humanities
    2011 - 2013
  • Fountain Valley High School
    High School
    2004 - 2008

Community

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