IT Systems Administrator

• Aug 2023 - Present

IT Consultant

• 2020 - Present

Designing solutions for identified business opportunities utilizing the latest technologies. Migration of websites to Docker containers. Implementation of the Square Restaurant system and performed relevant training on operations, inventory management, and cost analysis reporting. Designing solutions for identified business opportunities utilizing the latest technologies. Migration of websites to Docker containers. Implementation of the Square Restaurant system and performed relevant training on operations, inventory management, and cost analysis reporting.

Service Manager

• 2017 - 2022

Discover and identify key business opportunities and develop plans utilizing the latest technologies. Creation of an Android app for service crew field reports. Perform relevant training on operations, management, cost analysis, and reporting. Company was successfully sold in 2022. Discover and identify key business opportunities and develop plans utilizing the latest technologies. Creation of an Android app for service crew field reports. Perform relevant training on operations, management, cost analysis, and reporting. Company was successfully sold in 2022.

IT Systems Manager

• 2016 - 2017

Manage all aspects of the IT deployment and support remote work capabilities. Deploy and administer virtualized Windows and Ubuntu Linux servers with VMware vCenter. Establish Active Directory authentication across all services and datastores. Creation of the internal knowledge base and helpdesk. Verification of system backups. Migration and support of the Thomson-Reuters CS Professional Suite on Microsoft SQL Server. Monitor and patch all servers and systems. Manage all aspects of the IT deployment and support remote work capabilities. Deploy and administer virtualized Windows and Ubuntu Linux servers with VMware vCenter. Establish Active Directory authentication across all services and datastores. Creation of the internal knowledge base and helpdesk. Verification of system backups. Migration and support of the Thomson-Reuters CS Professional Suite on Microsoft SQL Server. Monitor and patch all servers and systems.

Information Technology Administrator

• 2016 - 2016

Provide a wide-range of MSP support services including hardware, software, and network support for customer deployments including HIPAA-compliant environments. Administration of Active Directory, Office 365 services, Veeam, and VMware vCenter. Provide a wide-range of MSP support services including hardware, software, and network support for customer deployments including HIPAA-compliant environments. Administration of Active Directory, Office 365 services, Veeam, and VMware vCenter.

Datacenter Administrator

• 2014 - 2015

Configure firewalls, load balancers, servers, and storage systems to deployment specifications. Monitor network events and activity using Nagios. Perform Root Cause Analysis of service disruptions and develop procedures to mitigate outages. Configure firewalls, load balancers, servers, and storage systems to deployment specifications. Monitor network events and activity using Nagios. Perform Root Cause Analysis of service disruptions and develop procedures to mitigate outages.

Student IT Operations Technician

• Mar 2013 - Aug 2014

Investigate inbound server and network status inquiries to the University Data Center NOC. Monitor servers and resources using Nagios. Assist with IT Operations projects with University staff. Provision server racks and cabinets for department needs. Assist with a new data center provisioning and migration of the previous environment. Update data center procedures documentation. Provide server administration remote assistance for sister-universities during the data center transition. Investigate inbound server and network status inquiries to the University Data Center NOC. Monitor servers and resources using Nagios. Assist with IT Operations projects with University staff. Provision server racks and cabinets for department needs. Assist with a new data center provisioning and migration of the previous environment. Update data center procedures documentation. Provide server administration remote assistance for sister-universities during the data center transition.

Genius Room Administrator

• 2010 - 2012

Diagnose and communicate Apple hardware and macOS software issues to customers. Check hardware and software work performed by the in-house Apple Genius repair team. Dispatch hardware to repair facilities. Schedule team coverage to meet store service requirements. Innovate on current procedures as needed. Diagnose and communicate Apple hardware and macOS software issues to customers. Check hardware and software work performed by the in-house Apple Genius repair team. Dispatch hardware to repair facilities. Schedule team coverage to meet store service requirements. Innovate on current procedures as needed.

Unix System Administrator

• Apr 2005 - Nov 2009

UNIX IS Systems Administrator Administer the Redhat, Debian, and Ubuntu LTS server environment. Assist Network, Database, Storage, and Project Management teams with troubleshooting service deployments and outages. Compilation and upkeep of UNIX IS knowledge base. Support Qmail and BIND services for internal employees. Manage Xen virtualization servers. Deploy and decommission solutions to accommodate company needs. Private Racks Deployment Specialist Provision business solutions to customer specifications while maintaining industry competitive deadlines using Kanban project management techniques. Configure required server software, networking equipment, and ensure remote accessibility. Communicate logistical requirements to infrastructure teams. Develop team project management processes to support simultaneous deployments. Provision Cisco hardware switches and firewalls. Senior Data Center Operations Support Monitor customer and internal servers using Nagios. Handle Linux and Windows servers escalations. Train new hires and prepare them for senior positions. Create and verify support procedures, knowledge bases, and new hire training materials. Configure and deploy servers to specification. Support customer software installations, network configuration and remote connectivity to services. Manage time and ticket priority in a minimally supervised environment. Schedule and perform hardware upgrades. Identify and determine causes of network disruptions. Show less

Customer Support Technician

• 2004 - 2005

Provide hardware diagnostics remotely for account holders. Dispatch tickets to regional providers for hardware repair or replacement. Properly recognize sales opportunities according to customer needs. Provide hardware diagnostics remotely for account holders. Dispatch tickets to regional providers for hardware repair or replacement. Properly recognize sales opportunities according to customer needs.

Senior Systems Administrator and Mentor

• Dec 1999 - Nov 2003

Senior Systems Administrator and Mentor Troubleshoot support calls and internal tickets for LAMP services. Investigate issues involving SSH, FTP, HTML, Javascript, CSS, CMS, Perl, and SSL. Translate information between customers and internal engineers. Research and provide training on product offerings. Assist with IT department projects. Troubleshoot advanced issues regarding customer websites and credit card payment gateways. Senior Macintosh Support Specialist Research, develop, and document support procedures for the company’s first Apple-centric support team. Assist with the training of the first Macintosh Specialist support team. Preside over supervisor escalations as needed. Prepared all company support resources for the launch of Apple Mac OS X (10). Assist colleagues with research utilizing email, chat, and IRC communications. Show less