Experience

eCornell

• United States
• E-Learning Providers
• 200 - 300 Employee

• Enrollment Counselor

  • Oct 2019 - Present

  I provide prompt responses to potential students as well as enrolled students using chat, text, email, and phone who are considering enrolling in our certificate programs. Cornell University's online learning division eCornell provides many of the world's leading professionals and/or organizations with online professional and executive development in the areas of technology, business, finance, data science, marketing, healthcare, hospitality, human resources, leadership, management, engineering and marketing. eCornell students benefit from -- Ivy-league education -- Performance-based learning solutions -- Networking opportunities through the eCornell community world wide -- Industry and subject matter experts with our faculty authors and support team -- Professional development resources



Bob Johnson Nissan

• Rochester, New York Area

• Certified Nissan Sales and Leasing Consultant

  • Sep 2017 - Sep 2019

  Worked with customer walk-in’s and repeat customers, also followed internet leads to sell and/or lease them new Nissan and pre-owned vehicles. Earned the highest Customer Satisfaction scored in the organization. Passionate about customer service, sales and vehicles. Consistently exceeded customer expectations of the sales process. 60% close rates in an industry that averages 17-22%. Worked with customer walk-in’s and repeat customers, also followed internet leads to sell and/or lease them new Nissan and pre-owned vehicles. Earned the highest Customer Satisfaction scored in the organization. Passionate about customer service, sales and vehicles. Consistently exceeded customer expectations of the sales process. 60% close rates in an industry that averages 17-22%.



West Herr Ford of Rochester

• Rochester, New York Area

• Certified Sales and Leasing Consultant.

  • Oct 2015 - Sep 2017

  Held the highest Customer Satisfaction scores in the sales region. Built strong relationships with new and repeat customer’s who wanted to purchase/lease new Ford vehicles and/or pre-owned vehicles. Passionate about customer service, sales and vehicles and providing my customers a World Class Customer Experience that exceeded their expectations. Held the highest Customer Satisfaction scores in the sales region. Built strong relationships with new and repeat customer’s who wanted to purchase/lease new Ford vehicles and/or pre-owned vehicles. Passionate about customer service, sales and vehicles and providing my customers a World Class Customer Experience that exceeded their expectations.



Bob Johnson Nissan

• Rochester, New York Area

• Certified Nissan Sales Consultant

  • Nov 2013 - Oct 2015

  Worked with customer walk-in’s and repeat customers, also followed internet leads to sell and/or lease them new Nissan and pre-owned vehicles. Earned the highest Customer Satisfaction scored in the organization. Passionate about customer service, sales and vehicles. Consistently exceeded customer expectations of the sales process. 60% close rates in an industry that averages 17-22%. Worked with customer walk-in’s and repeat customers, also followed internet leads to sell and/or lease them new Nissan and pre-owned vehicles. Earned the highest Customer Satisfaction scored in the organization. Passionate about customer service, sales and vehicles. Consistently exceeded customer expectations of the sales process. 60% close rates in an industry that averages 17-22%.



Hahn Automotive Warehouse, Inc.

• United States
• Wholesale
• 100 - 200 Employee

• Assistant Human Resources Manager Administrator/Payroll

  • Jul 2012 - Oct 2013

  Administered medical, dental, vision and 401k benefits. Work with third party providers as primary HR contact. Researched HR/Payroll issues and answer employee calls and questions relevant to HR and Payroll concerns. Ran periodic reports to identify newly eligible employees for benefits and 401k. Mailed out eligibility correspondence. Processed leave of absences for FMLA/Worker’s Comp and issue appropriate correspondence. Coordinated open enrollment process. Assisted with recruitment, job placement ads and new employee orientations. Looked into employee complaints, conducted HR investigations and counsel senior staff on employee relations issues. Processed payroll for weekly and bi-weekly multi-state payrolls. Processed various verification of employment requests and income/wage garnishments. Point of contact for the Dept. of Unemployment. Primary contact for all third party vendors (Health/Dental/Vision & 401k). ADP HRIS/Payroll platform.



Pieters Family Life Center/RFC

• Certified Group Fitness Instructor & Lifecoach

  • Apr 2009 - Aug 2013

  Instructed seven Zumba classes every week in the evenings and on weekends in the Rochester area. Helped people who were beginning new fitness routines to adhere to them. Offered group fitness training classes to small groups of 6 to 10 people for stints of 6 – 8 weeks designed to help people transition and commit to healthier lifestyle choices. I also provided personalized nutritional advice and coaching as part of my fitness training offerings. Private home Life Coaching Practice on a scheduled basis with client’s on evenings and or weekends. Coached clients based on a causal coaching model that focuses on how our thoughts impact the results in our lives. Client topics ranged from loss of life grieving, fitness goals, work goals, life goals, nutritional support/guidance, self esteem issues and just about any aspect of a person’s life they want to improve.



Nixon Peabody LLP

• United States
• Law Practice
• 700 & Above Employee

• Manager of Employee Payroll

  • Jul 2011 - Jul 2012

  Processed semi-monthly multi-state payroll for over 1800 employees across five states. Processed garnishments and withholding executions. Processed employee verifications from various sources. NYS new hire reporting as multi state employer. Paid taxes for semi-monthly payroll as well as quarterly and year end tax filing. Performed annual W2 process. Payroll reporting. Served as a Strategic Partner with HR regarding Payroll concerns. Created payroll documents such as employee direct deposit forms for employees. Partnered with HR to process pay for employees on disability and/or leave. Worked with Work Day as primary payroll. Ensured payroll accuracy and maintained payroll compliance. On implementation Team to switch from Work Day to Ultimate Software (UltiPro) for payroll processing. Worked with Ceridian as secondary Payroll platform. Extensively trained in Work Day and UltiPro systems. Was a key component on an implementation team that went live in less than three months in processing payroll switching from Work Day to UltiPro for an organization that employs almost 2000 employees.



Heritage Christian Services

• Individual and Family Services
• 500 - 600 Employee

• Payroll Administrator and Human Resources Benefits Administrator

  • Dec 2009 - Jul 2011

  Payroll Administrator and Human Resources Benefits Administrator for Heritage Christian Services. Processed bi-weekly payroll for over 1600 employees. Garnishment processing, verification of employment and completed payroll related inquires for private and government requesting parties. Ceridian as Payroll/HRIS platform. Workers Compensation administration and OSHA reporting. Workplace safety monitoring and reporting suggested training initiatives. FMLA processing and administration. Open enrollment coordination. Provided support for employee's with questions regarding payroll and benefits.



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Human Resources Manager

  • Jan 2008 - Dec 2009

  Human Resources Manager for a national home improvement retail organization in a creative, fast paced and customer focused environment. Ensured compliance of state and federal labor laws. Recruiting, hiring, Human Resources Investigations/Complaints processing, terminations, benefits, 401k, LOA’s, training, record maintenance, employee and vendor relations. Organizational development responsibilities included succession planning; acting as a change agent for employees, leading downsizing, relocation and/or expansion efforts. Maintained regional compliance of organizational diversity and inclusion directives.



Maximus

• United States
• Government Administration
• 700 & Above Employee

• Project Manager

  • Jan 2006 - Jan 2008

  Project Manager of a Qualified Independent Contractor (QIC) handling health care dispute resolution (MEDICARE Part D Appeals Unit). Fast paced, high productivity demand work environment with a focus on meeting client-set goals for Medicare Part D appeals division. Proficient in Part D legislation knowledge and appeals process. Implemented and conducted new hire/benefit orientations, exit interviews and terminations. Recruited exempt and non-exempt positions. Investigated and resolved employee relations issues. Utilized strong team building skills to establish a start up Medicare Part D QIC program from it's inception. Oversaw payroll processing. Responsible for appeal tracking, reporting and compliance.



Preferred Care

• Health Care Dispute Resolution Administrator

  • Jan 1999 - Dec 2005

  Health Care Dispute Resolution Administrator for a local HMO. Wrote necessary correspondence as required by Federal and State regulations. Notified members as to approved and/or denied appeals. Provided extraordinary transitional leadership when the organization merged with MVP Health. Detailed knowledge of all of the HMO’s Health Care Plans and the specific differences between them. Trained health care dispute resolution and call center staff to produce high quality work while maintaining set volume goals. Handled irate and/or sensitive member issues directly. Displayed exceptional networking skills building an enthusiastic, shared knowledge, teamwork based work environment. Established great rapport with members during the dispute resolution process.