Cristina Moguel

Bacardi Program Coordinator at FIU Chaplin School of Hospitality & Tourism Management
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Contact Information
us****@****om
(386) 825-5501
Location
Miami, Florida, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency

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5.0

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Isabella Ramirez

I had the privelege of work with Cristina at Claire's. She was an enthusiastic an energetic manager that set strategies which allowed us to meet and exceed our daily sales quotas and fostered a positive work environment. Her ambitous and detailed plans allowed us to work independently and brought out the best traits of each team member.

Ariel C.

I was introduced to Christina when we both worked on a class project together in our Hospitality Human Resources class. Right from the start, I knew Christina was a determined woman who had years of experience in the bar and restaurant industries, more than most of my other classmates. She would share her knowledge with her fellow group mates and was always willing to go above and beyond to get the job done. Christina is both a strong, mature leader and collaborative supporter who guides her colleagues with tough love. When those qualities are combined with her college education and extensive work experience, ANY area of hospitality management would be lucky to have such an accomplished woman working with and/or for them.

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Experience

    • United States
    • Higher Education
    • 1 - 100 Employee
    • Bacardi Program Coordinator
      • Jan 2020 - Present

    • Floor Supervisor/Retail Manager
      • 2013 - Present

      Always willing to assist management with various projects and support other departmental managers to resolve clients needs. Assist and track customer inquiries and complaints on a daily basis and in a timely manner. Monitor and record necessary company data on designated spreadsheets for weekly, quarterly and annual performance assessments. Addressed high waste cost and focused on cost reduction initiatives that were directly linked to overproduction. Managed and led a team of four in waste cost reduction initiatives that reduced material waste by 46%.

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Restaurant and Bar Manager
      • Oct 2011 - Feb 2013

      • Collaborated with culinary team to create attractive and appetizing signature presentations as central component of menu and theme, substantially increasing repeat business. Coordinated, liaised and managed the beverage and food service functions of the bar. Ensured that bar clients received quality service, which added to the image and market reputation of the establishment.• Implemented inventory procedures that allowed us to cut costs by 27% and drastically cut back on internal theft.

    • Bar Manager promoted to General Manager
      • Oct 2006 - Nov 2010

      • Responsible for the development and costing of the food and drink menus. Supervised cash operations, conducted purchasing of edibles and non-edibles, trained new employees, responsible for successful openings and closings of restaurant.• Forged exceptional relationships with local vendors, securing timely delivery of top-quality inventory while reducing food costs by 8%. • Responsible for the development and costing of the food and drink menus. Supervised cash operations, conducted purchasing of edibles and non-edibles, trained new employees, responsible for successful openings and closings of restaurant.• Forged exceptional relationships with local vendors, securing timely delivery of top-quality inventory while reducing food costs by 8%.

    • United States
    • Hospitals and Health Care
    • Assistant Store Manager promoted to General Manager
      • Oct 2002 - Nov 2006

      • Initiated aggressive customer service training program that resulted in secret shop scores of 91% or higher. Hired, supervised, scheduled, and motivated a staff of up to 17 employees. Prepared weekly figures for corporate viewing, and developed new training programs for the entire District.• Spearheaded rebranding of store image to effect reversal of 3 year down turn; resulting in 45% increase in sales and excellent reviews. • Initiated aggressive customer service training program that resulted in secret shop scores of 91% or higher. Hired, supervised, scheduled, and motivated a staff of up to 17 employees. Prepared weekly figures for corporate viewing, and developed new training programs for the entire District.• Spearheaded rebranding of store image to effect reversal of 3 year down turn; resulting in 45% increase in sales and excellent reviews.

Education

  • ServeSafe National Restaurant Association
    Florida Food Manager Certification, Restaurant/Food Services Management
    2015 - 2020
  • Florida International University
    Master's degree, Hospitality & Tourism Management
    2016 - 2019
  • Florida International University
    Bachelor's degree, Hospitality Administration/Management
    2013 - 2016

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