Experience

McCarter Theatre Center

• United States
• Performing Arts
• 1 - 100 Employee

• Manager of Individual Giving and Special Events

  • Apr 2022 - Present



Metropolitan Opera

• United States
• Performing Arts
• 700 & Above Employee

• Manager, Patron and Individual Giving

  • Jan 2019 - Apr 2022

  - Key member of the Patron team, responsible for annual fundraising of $18.5 Million, with renewal and acquisition follow-up for gifts $2,750-$24,999- Support the Senior Director of Donor Information and Analysis to enhance data-driven fundraising efforts using Tessitura- Run reports for Patron ticket sales and membership contributions- Track and analyze Patron Program expenses to support the Director in creating annual budget- Coordinate and implement appeals for Patron membership, including but not limited to renewal, acquisition, additional gift, acknowledgement, and benefit fulfillment - Maintain Patron listings for performance programs; compile and traffic all donor listings for the monthly Playbill, the season book, and the annual report- Oversee creation of annual Patron benefits package and maintain online membership content- Manage e-marketing solicitation efforts for renewal, additional gift, and acquisition campaigns- Manage monthly billing process, including personalized follow-up on outstanding pledges- Assist in continuous training for Patron Associate position

• Patron Associate

  • Oct 2016 - Jan 2019

  - Assist in the follow up of membership renewal and member acquisition for the Patron Program- Facilitate solicitation, acknowledgment, and fulfillment mailings to donors- Ensure accuracy of membership records and related activities within fundraising database- Field inquiries from Patrons via the Patron Office phone line and email inbox- Write and print invitations, lists, and schedules for events related to Patron acquisition/cultivation- Host galas and special events during evenings and weekends



Enterprise Holdings

• United States
• Travel Arrangements
• 700 & Above Employee

• Operations/Risk Coordinater & Admin Assistant

  • Oct 2015 - Oct 2016

  Responsible for operations management and administrative support overseeing Enterprise, National, and Alamo brands. Performing executive administrative duties for department heads in the following areas:- Risk management of tri-brand, including enforcement of underwriting policy, organization of claims, and management of cost control and bad debt- Vehicle maintenance, repair, and inventory for fleet of over 4,000 vehicles- Management of branch's specialized equipment to reduce cost and improve accurate inventory of devices- Providing support for upper branch managers, such as customer service resolutions and training new employees on branch operations, sales, and service (branch includes 14 managers and over 40 employees)- Assistance in creating a smooth operation within the admin office, which includes providing training tools for new tasks, and proper delegation of tasks among the team when needed- Coordinating information for meeting agendas, identifying resource needs, Outlook organization, and project management- Offering exceptional customer service interactions in-person and via phone/email



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Management Trainee / Management Assistant

  • Jun 2014 - Oct 2015

  - Tracking and analyzing branch sales and expenses on a daily basis, as well as sending out weekly analysis reports of individual employee sales and customer service improvements- Instrumental in raising customer service scores in two different branches- Organize and inventory rental contracts, fleet vehicles, and specialized equipment- Daily writing and closing of numerous rental contracts, selling various company products, and maintaining a positive rapport with our clients through personalized phone calls and emails- Consistent ranking as one of the top five sales representatives in my area on a monthly basis- Ranked 2nd out of 18 interns during my first three months



Montclair State University

• United States
• Higher Education
• 700 & Above Employee

• Service Assistant

  • Aug 2011 - May 2014

  - Maintained an enthusiastic, inclusive, safe, and welcoming environment for all residents and guests of the assigned community- Ensured a secure environment by allowing building access only to residents and their properly signed-in guests- Positively represented department of Residential Education and Services, using proper service etiquette when addressing the needs of all residents, staff members, and guests- Consistently given positive feedback on semesterly reviews, and named Employee of the Month during my first month of work



Chick-fil-A Corporate Support Center

• United States
• Restaurants
• 700 & Above Employee

• Cashier / Crew Member

  • Jun 2010 - May 2014

  - Ensured accuracy in taking orders from the customers and handling any situations requiring service resolutions- Answered questions in regards to the menu items and other special services offered by the store- Provided support to my supervisors and my team leaders when given specific managerial duties- Assisted with kitchen duties, such as food preparation and clean-up when needed- Consistently offered high-level customer service to store clientele as well as a positive representation of company values