Dragan Calic
Director & IT Project Manager at Reseau - Information Technology Architects- Claim this Profile
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Bio
Credentials
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Microsoft Certified Professional (MCP)
-Jan, 2009- Oct, 2024
Experience
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Reseau - Information Technology Architects
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Director & IT Project Manager
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Mar 2017 - Present
Reseau is a multi-award winning organisation with clients of diverse size, from smaller start-ups to large multi-nationals. While the lion’s share of our work is with small to medium businesses of 10-200 employees, it is also commonplace for us to offer solutions to large businesses. Adopting a partnership approach, we work closely with businesses to understand their growth drivers and strategic positioning. We combine new and existing technologies with innovation and passion to design, create and implement support services and solutions that deliver profound productivity gains. Merging Calic Technologies with Reseau, my role is to contribute to the strategic vision and business development opportunities while providing overall leadership to ensure our client projects receive the quality of service we’ve both become renowned for.
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Founder, Director & IT Project Manager
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Mar 2010 - Mar 2017
Calic Technologies provided holistic IT consulting services to SME and large corporate clients around Australia and with various projects across the globe.We either became the internal IT department of our clients where we acted as the initial point of contact for anything IT related, or we worked closely with a company’s existing IT department to look after all of their IT requirements.Commencing with a very small base, we grew exponentially to service clients with combined annual income of over $250 Million. We achieved this by only partnering with clients who shared similar values, with whom we formed a trusted partnership.As Founder my role was to develop the service vision, strategy and execute plans, lead consulting engagements, oversee the quality of the service delivery, develop and grow the business.
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IT and Project Team Leader
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2009 - Mar 2010
Technically Yours provided IT consulting and support services to a diverse range of small to large scale clients in a variety of industries.Providing exemplary levels of client support, this role required exceptional dedication to service delivery across a 24/7 period.Promoted to this role on the basis of professionalism and receiving consistently positive client feedback, my role as a Team Leader included providing high level consulting services on new technologies and systems; ensuring the team met service level agreements; building and maintaining professional relationships with clients; and overseeing the quality of the service we provided.
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Systems Engineer
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Dec 2007 - 2009
This specialist role included providing remote and onsite maintenance and end-user support for over 100 servers and for 1000 end-users; I was also accountable for planning and executing server migrations and new servers into businesses, setting up VPN for remote users and providing short term contract support for corporate clients.
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Education
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2007 -
Australian Careers Business College
Advanced Diploma - IT (Networking)
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