Stefan Talley
Customer Advocate at OhioMeansJobs (OMJ) Warren County- Claim this Profile
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Bio
Amy Matney Crawford, SHRM-CP
Stefan’s passion and commitment to helping others is apparent through his work with Warren County OhioMeansJobs. He is knowledgeable about workforce development and understands the needs of employers in his community. Stefan is a pleasure to work with!
Karen Reiss
Stefan has been a wonderful resource to me for my job search through Ohio Means Jobs Workforce One -- Warren County. He is very knowledgeable in his role as a job coach and career counselor. He has provided me very helpful information in my job search with regard to resume development and interviewing techniques. I would recommend Stefan as an
Amy Matney Crawford, SHRM-CP
Stefan’s passion and commitment to helping others is apparent through his work with Warren County OhioMeansJobs. He is knowledgeable about workforce development and understands the needs of employers in his community. Stefan is a pleasure to work with!
Karen Reiss
Stefan has been a wonderful resource to me for my job search through Ohio Means Jobs Workforce One -- Warren County. He is very knowledgeable in his role as a job coach and career counselor. He has provided me very helpful information in my job search with regard to resume development and interviewing techniques. I would recommend Stefan as an
Amy Matney Crawford, SHRM-CP
Stefan’s passion and commitment to helping others is apparent through his work with Warren County OhioMeansJobs. He is knowledgeable about workforce development and understands the needs of employers in his community. Stefan is a pleasure to work with!
Karen Reiss
Stefan has been a wonderful resource to me for my job search through Ohio Means Jobs Workforce One -- Warren County. He is very knowledgeable in his role as a job coach and career counselor. He has provided me very helpful information in my job search with regard to resume development and interviewing techniques. I would recommend Stefan as an
Amy Matney Crawford, SHRM-CP
Stefan’s passion and commitment to helping others is apparent through his work with Warren County OhioMeansJobs. He is knowledgeable about workforce development and understands the needs of employers in his community. Stefan is a pleasure to work with!
Karen Reiss
Stefan has been a wonderful resource to me for my job search through Ohio Means Jobs Workforce One -- Warren County. He is very knowledgeable in his role as a job coach and career counselor. He has provided me very helpful information in my job search with regard to resume development and interviewing techniques. I would recommend Stefan as an
Credentials
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International Society of Six Sigma (White Belt)
International Society for Six Sigma CertificationsOct, 2012- Nov, 2024 -
Professional Customer Service-JFS
Hamilton County Job and Family ServicesAug, 2010- Nov, 2024 -
Civil Treatment Training
Hamilton County Job and Family ServicesMar, 2008- Nov, 2024
Experience
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OhioMeansJobs.com
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United States
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Government Administration
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1 - 100 Employee
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Customer Advocate
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Nov 2012 - Present
Help clients find gainful employment and touch up on job skills and training Discuss WIOA(Workforce Innovation and Opportunity Act) funding with applicants who are looking to go school for certain training & certifications Interview applicants for the WIOA funding to see if they are actually eligible and suitable for it Post ads or comment on discussions boards about related topics to networking and employment information Review resumes to give input or suggestions on how to make it more marketable. Facilate the WIOA Q&A class every Monday at OhioMeansJobs Warren County Show less
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Toastmasters International
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United States
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Non-profit Organizations
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700 & Above Employee
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Vice President Education-Megacity Toastmasters #553
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Nov 2014 - Present
Plan the club meetings, schedule meeting assignments and encourage members to achieve communication and leadership goals Assign every new member a mentor Preside over the meeting in the absence of the President Update the Guest & Local Member Toastmaster Page to tell of upcoming meetings & events Plan the club meetings, schedule meeting assignments and encourage members to achieve communication and leadership goals Assign every new member a mentor Preside over the meeting in the absence of the President Update the Guest & Local Member Toastmaster Page to tell of upcoming meetings & events
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Consumer Specialist (Social Service Worker)
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Nov 2007 - Jul 2011
Modified the format of the self-employment form that the county implements to the clients to submit for use to establish their income for child care benefits Decreased the flow of paperwork for consumers who were trying to get child care for foster kids by determining eligibility through the medical screen on the Ohio SACWIS(Statewide Automated Child Welfare Information System) database Implemented customer service techniques that I acquired in trainings to decrease the complaints of patrons Maintained a 97% success rate on volume for my caseload while it increased by over 162% while I was a caseworker for the county Along with 2 of my fellow co-workers conducted a seminar for the Children Service's Department explaining the rules and regulations for our Protective Child Care Program Conducted conservations on the HCJFS Bold Chat software system with potential clients and ongoing caseload participants Show less
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Education
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University of Cincinnati
Bachelor of Arts, History
Community
