Nova Yeoman-Forrestall (JW)

Licensed Insurance Agent / Customer Service Advocate at Gerber Life Insurance Company
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Contact Information
us****@****om
(386) 825-5501
Location
Detroit Metropolitan Area

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5.0

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Omari Ahzar-Williams, CCM, CHE, PHE

Special thanks for your dynamic grace and re-branding craft work! I could not have done it without your outstanding patience and world-class client service! Anyone looking to show your best ...please do not hesitate to contact Nova for the best profile branding package! Best regards Omari

Charis T.

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Credentials

  • Proofreading & Copyediting 101
    Universal Class
    Oct, 2022
    - Nov, 2024
  • An Introduction to Proofreading
    Alison - Empower Yourself
    Sep, 2022
    - Nov, 2024
  • Advanced Resume Writing and Branding
    Alison - Empower Yourself
    Jan, 2022
    - Nov, 2024
  • National Producer / Insurance Producer License
    Michigan Department of Insurance and Financial Services
    Aug, 2023
    - Nov, 2024

Experience

  • Gerber Life Insurance Company
    • United States
    • Insurance
    • 100 - 200 Employee
    • Licensed Insurance Agent / Customer Service Advocate
      • Oct 2023 - Present

      Leverages national producer insurance license, educating customers on affordable options for whole and term life and accident insurance that will secure families and their future. Leverages national producer insurance license, educating customers on affordable options for whole and term life and accident insurance that will secure families and their future.

  • SuperNova Resumes
    • United States
    • Writing and Editing
    • Resume Writer / Job Search Coach
      • Jan 2016 - Oct 2023

      Engaged with job candidates at various stages of career development through live one-on-one consultations (by phone or via Zoom) to produce effective resumes, cover letters, and LinkedIn profiles and to provide job interview prep and job search coaching services. ✓ Highlighted relevant experience, skills, and accomplishments, quantifying achievements with numerical data that conveys measurable results and job aptitude. ✓ Performed job description research and investigative interviews to tailor resumes to the specific needs of the client and industry while ensuring keyword optimization and role targeting. ✓ Provided correctly formatted, applicant tracking system (ATS) compatible templates with content free of spelling or grammatical errors. ✓ Conducted mock interviews via Zoom, noting issues with responses and body language, and generating a written feedback report with suggestions on how to improve interviewing skills. ✓ Earned positive feedback from satisfied clients through 5-star reviews on Google, LinkedIn recommendations, and referrals. Show less

  • Right Management
    • United States
    • Business Consulting and Services
    • 700 & Above Employee
    • Enrollment Consultant
      • Feb 2020 - Feb 2022

      Conducted career management outreach and job search interviews with candidates eligible for enrollment into employer-sponsored job search services that include coaching, resume building, interview preparation, and onboarding. ✓ Places 20+ outbound calls per part-time shift, and registers over 90% of candidates reached, emails follow-up instructions. ✓ Leveraged soft sales skills with scripted language to paint the value of career coaching and other available resources. ✓Documented call activity within proprietary CRM software system, completed steps for a coach to follow-up. Show less

  • Achieve Test Prep - The Fastest Way to Earn Your RN & BSN
    • Newark, New Jersey, United States
    • Customer Relationship Specialist
      • Nov 2018 - Feb 2020

      Escalation customer success team expert, serving a community of students taking live, instructor-led, online test preparation courses to pass standardized exams in lieu of attending undergraduate college pre-requisite and general education courses. ✓ Contributed to long-term satisfaction and program commitment by providing point-of-contact service, which includes class registration, conflict resolutions, and contract/settlement negotiation via email, SMS text messaging, and phone. ✓ Utilized various software platforms, such as SalesForce to document client interactions, Basecamp for workflow and project management, as well as Skype and Google Docs/Sheets as part of interactive team collaboration. ✓ Managed brand and social media presence by monitoring and responding to customer reviews posted online at the Better Business Bureau, Facebook, Yelp, and Glassdoor websites. Show less

  • Ford Motor Company - Business Assistance Center (BAC)
    • Dearborn, MI
    • Business Analyst/Technical Writer - Customer Service & Instructional Design Content
      • Dec 2006 - Mar 2017

      Served as a client engagement expert navigating several proprietary computer programs to research complex problems and provide resolutions to Ford Dealers and fleet customers via inbound/outbound calls, emails, and web-based contact forms. Concurrently, tasked with creating fleet program training materials and documenting department procedures for inclusion in a knowledge-based program that is accessed and utilized daily by all analysts. ✓ Proficient in use of call center headset, participated daily in active listening while typing (65 WPM), accessing computer programs, and providing quality customer care to callers. ✓ Redesigned the Contact Us page of the Fleet.Ford.Com website, revamping the content to create a streamlined user-friendly customer experience. ✓ Leveraged 20+ years of experience in verbal and written interpersonal communication to show personal interest and gather information to resolve customer issues. ✓ Recognized by management during 8 annual performance reviews as a model team player for consistently providing outstanding service and contributing to the achievement of targets for customer service ratings and call handling times. Show less

Education

  • Michigan School of Insurance
    Certificate of Completion, Life, Accident and Health Insurance
  • Michigan School of Insurance
    Certificate of Completion, Property & Casualty Insurance
  • University of Phoenix
    Human Resource Management Certification, Human Resources Management and Services

Community

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