Jonathon A.
Venue Manager at The Sporting Globe ®- Claim this Profile
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Bio
Credentials
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Responsible Conduct of Gambling
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Responsible Service of Alcohol
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Experience
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The Sporting Globe
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Australia
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Hospitality
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1 - 100 Employee
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Venue Manager
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Dec 2017 - Present
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The Bay Hotel
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Hospitality
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1 - 100 Employee
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General Manager
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2008 - Present
Undertook comprehensive change program, to transform performanceSubstantially increased revenue, through social media marketing and renewed customer focusCreated culture of service and performance Adapted service offerings by demographicDrove demand sufficient to allow selectivity in which patrons were admittedLed effort to embed venue in local communityRedeveloped function pack to achieve massive upturn in revenue contribution from this areaImproved bottom line through operational efficiencies Maintained consistent staff levels despite increase in revenue Transformed business relationship with licensing, council and law enforcement Acted as sector represented and local business mentor around good corporate citizenship
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Assistant Venue Manager
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2006 - 2008
Headed up shifts of large numbers of staffOversaw all venue operations during shifts Led all operational management from stock control to rostering Led substantial changes in restaurant operations Grew takings through achieving a full house each night
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Bar Supervisor
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2006 - 2007
Undertook short-term contract in hotels sector to develop sector knowledge Acted as Second in Charge for fast-paced venue Liaised effectively with other hotel departments to provide consistent quality of customer serviceMentored staff on complying with resort brand and standards
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Assistant Venue Manager
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2005 - 2006
Asked to return to local market to run venue for owners of WalkaboutActed up to Manager role during period of change Utilised marketing knowledge to build successful pub in competitive area
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Assistant Venue Manager
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2004 - 2005
Hand-selected during competitive process to move abroad and run Australian concept pubsDeveloped exceptional levels of sales and service, through fostering performance culture
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Bar Supervisor
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1997 - 2004
Promoted up from general bar staff to supervisory roles, including Second in Charge of Sports Casino Provided direct operations support to Venue Manager Managed team of employees, including shift supervision, rostering and professional development
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Education
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William Angliss Institute
Certificate IV in Hospitality -
Barton Institute of TAFE
Diploma in Information Technology