Senior Information Management Business Analyst

• Jul 2023 - Present

Knowledge Management Offering Lead

• Mar 2013 - Apr 2023

Strategic Planning ● Member of the marketing strategic planning committee for a two year term as the only invited consultant, advising senior leadership by providing expertise on data governance ● Connected people and projects on otherwise siloed efforts to come together for enterprise-wide success ● Consciously led a healthy & growing knowledge culture, increasing data literacy for marketing leaders through to the entire enterprise ● Designed a multi-year custom governance plan & implemented on a carefully scheduled timeline based on organizational need & readiness ● Presented clear & clean information designed to gain leadership approval for incremental phases of the governance plan ● Chaired a weekly enterprise-wide data governance meeting attended by tool and dashboard owners affected by upcoming dataset changes Product Manager ● Designed future-focused end-to-end corporate knowledge management solutions grounded in library & information science ● Built intuitive end-to-end information retrieval systems, bringing data to where users work ● Redesigned existing broken systems, solving complex data problems ● Introduced automation & AI solutions wherever possible ● Surfaced big-picture & fine details at once for elegant problem solving ● Mindfully constructed scalable datasets & taxonomies to speak a familiar language, increasing ease & speed for the organization ● Constructed share of voice plans & implemented with tools such as Newsdesk, Zignal & Meltwater to close the digital library loop & advise marketers to make decisions about future campaigns Agile Project Manager & Client Lead ● Pitched new projects to teams, often using the neutrality of data to look for opportunities to bring together otherwise competing colleagues ● Created SOWs & estimates, negotiating clear expectations to come in on budget ● Led project delivery, people & documentation Learning & Development ● Created custom learning plans & resources delivering help when & where needed Show less

Graduate Assistant

• Sep 2012 - May 2013

Learning & Development ● Helped complete documentation for Dr. Megan Oakleaf’s Institute of Museum and Library Services RAILS grant project, demonstrating how rubrics can assess student information literacy by measuring learning outcomes ● Researched how assessment management systems can help demonstrate the value of libraries on campuses, presented by Dr. Oakleaf and Dr. Jackie Belanger at the 2013 Association of College & Research Libraries conference Learning & Development ● Helped complete documentation for Dr. Megan Oakleaf’s Institute of Museum and Library Services RAILS grant project, demonstrating how rubrics can assess student information literacy by measuring learning outcomes ● Researched how assessment management systems can help demonstrate the value of libraries on campuses, presented by Dr. Oakleaf and Dr. Jackie Belanger at the 2013 Association of College & Research Libraries conference

Library Manager, Music & Media

• Jul 2001 - Nov 2012

Service Manager ● Developed & led music & multimedia service offerings including over 40,000 records, 10,000 CDs, books, scores & video collections ● Maintained budget for library unit operations Project Manager ● Researched, planned & implemented the transition from a music & video library to a Media Commons ● Worked within the project budget to deliver maximum high-quality resources Human Resources ● Chair & member of library & campus-wide committees ● Led many hiring panels from students to librarians, and for union hires ensured the collective agreement was followed ● Advocated the benefits of employing students with physical & intellectual disabilities ● Managed while respecting the staff collective bargaining agreement, working collaboratively with union leadership ● Built a cohesive team culture where staff members were appreciated for their differences by drawing on strengths, helping build autonomy while being present for support & encouraging collaboration ● Coached staff through change management & conflict resolution in the workplace through authentic & respectful learning conversations Learning & Development ● Instructed equipment, software & research training for students & faculty based on observing how they most successfully integrated information individually, guiding library members & staff to become their own critical thinkers & troubleshooters ● Co-developed & co-facilitated campus-wide training, representing employees alongside the CUPE Union President and the Head of Human Resources ● Delivered university staff customer service training Marketing ● Worked closely with UVic Communications on programs designed to highlight the staff experience ● Represented the voice of the library on communication channels Show less