Information Technology System Administrator

• Nov 2019 - Present

System Administrator

• Mar 2017 - Nov 2019

Currently working as a System Administrator II in a two man IT team for a Toxicology lab. -Worked with Vendors to oversee various projects for the company. - Received support phone calls and emails and categorized priority issues. - Assisted in organizing and relocating equipment. -Provided on-site and remote desktop assistance including replacing hardware, re-imaging machines, and troubleshooting various software issues. -Maintained an Active Directory environment including account creation and closure, distribution lists, and security groups. -Worked with procurement to provide recommendations and suggestions for equipment. -Implemented recovery options and plans after computer hardware failure. Show less

System Engineer

• Aug 2015 - Mar 2017

- Assisted in configuring, deploying, migrating Windows Server, client PC's, networking, printers, and other related hardware and/or software. - Provided excellent customer Service for all current and potential clients. - Managed and scheduled work with tickets through ConnectWise. - Provided both on site and remote desktop support for all clients. -Assisted in the implementation, creation, and maintenance of standard operating procedures and knowledge base articles to be used for the Company, both through IT Glue and standard word documents. Show less

Managed Services Associate Engineer

• Jan 2013 - Jun 2015

- Managed a multi-client helpdesk environment that included but was not limited to schools, hospitals, chemical plants, property management, staffing services, and various small businesses. -Proactive support including to responding to antivirus alerts, backup monitoring, server and network outages, and monitoring event viewer. Generated reports based on these alerts and presented them to clients. - Advanced antivirus removal and data recovery, including but not limited to CryptoWall, CryptoLocker, ransom-ware, and other various malware.  Creating, maintaining, and deprovisioning user accounts through both Active Directory, Exchange, and O365.  Installation and maintenance of mainstream and proprietary software.  Managed IT Procurement for the entire company, including but not limited to servers, desktops, networking equipment, software licensing, and replacement equipment. Often communicated with the sales team and vendors to complete quotes.  Provided inbound remote support that includes but not limited to troubleshooting and resolving hardware, application, network, printer, and mobile devices. Show less

Jr.Network Administrator

• Mar 2011 - Dec 2012

 Virus removal for both administration and student computers.  Software deployment and maintenance.  User migration to a new operating system, including file transfer and outlook setup.  Classroom wide PC and network deployment.  OS deployment for maintenance and upgrade purposes.  Managed interns from the internship program with CATC. Assigned them to different sites as needed in order to maintain classroom PC stability and upgrade systems.  Virus removal for both administration and student computers.  Software deployment and maintenance.  User migration to a new operating system, including file transfer and outlook setup.  Classroom wide PC and network deployment.  OS deployment for maintenance and upgrade purposes.  Managed interns from the internship program with CATC. Assigned them to different sites as needed in order to maintain classroom PC stability and upgrade systems.

Barista

• Mar 2007 - Feb 2010

Maintained Inventory and Reconciled Money, along with regular barista duties. Maintained Inventory and Reconciled Money, along with regular barista duties.

Barista

• May 2006 - Nov 2006

Restocked and Cleaned Cafe, served drinks, managed bookshelves. Restocked and Cleaned Cafe, served drinks, managed bookshelves.

Assistant Manager

• Jun 2005 - Nov 2006

Reconciled Money from sales, Maintained equipment, Maintained site. Reconciled Money from sales, Maintained equipment, Maintained site.