Experience

Bricks & Minifigs

• United States
• Retail
• 1 - 100 Employee

• Event Coordinator

  • Sep 2023 - Present

  Colorado Springs, Colorado, United States



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Delivery Partner (Contract)

  • Jan 2022 - Present

  Fort Worth, Texas, United States

• Delivery Partner (Contract)

  • Mar 2018 - Jan 2022

  Bellevue, Washington As an Independent Contractor of Amazon, I deliver packages and restaurant orders for customers who place online orders through the Amazon website. When working for Logistics or Restaurants, I always utilize the Amazon app on my phone to safely navigate the GPS program to arrive at the pickup and delivery locations on time, scanning each individual package, verifying orders from restaurants, and reporting any inaccuracies.



Box Runner

• Warehousing and Storage
• 1 - 100 Employee

• Delivery Associate

  • Oct 2022 - Sep 2023

  Colorado Springs, Colorado, United States Delivered Amazon packages for Delivery Service Provider Box Runner.



the LEGO Group

• Denmark
• Manufacturing
• 700 & Above Employee

• Consumer Service Advisor

  • Apr 2021 - Oct 2021

  Dallas-Fort Worth Metroplex



DHL Supply Chain

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Full-time Forklift Operator

  • Nov 2020 - Apr 2021

  Fort Worth, Texas, United States Starting as a Case Picker at the Business-to-Business(B2B) LEGO Warehouse in Fort Worth, Texas, in what continues to be an educational experience having worked on the receiving end of this retail process with LEGO Brand Retail. Our teams process and fulfill orders for multiple businesses across North and South America including Walmart, Target, Amazon and many others. I transitioned to a Full-Time Forklift Operator learning new skills and order processes including transferring product from… Show more Starting as a Case Picker at the Business-to-Business(B2B) LEGO Warehouse in Fort Worth, Texas, in what continues to be an educational experience having worked on the receiving end of this retail process with LEGO Brand Retail. Our teams process and fulfill orders for multiple businesses across North and South America including Walmart, Target, Amazon and many others. I transitioned to a Full-Time Forklift Operator learning new skills and order processes including transferring product from Inbound docks to bulk storage bays, to replenishment of the case and layer picking floor, to Outbound staging areas and consolidation. Additional duties include changing batteries for pallet jacks and communicating safety concerns to co-workers and supervisors.

• Seasonal Forklift Operator

  • Aug 2020 - Nov 2020

  Fort Worth, Texas, United States



Walmart

• United States
• Retail
• 700 & Above Employee

• Food Sales Associate

  • Mar 2020 - Jun 2020

  Mineola, Texas, United States



The LEGO Group

• Denmark
• Manufacturing
• 700 & Above Employee

• Brick Specialist

  • Aug 2019 - Jan 2020

  Tysons Corner, VA After moving from Bellevue, WA to Maryland to live with my sister’s family, I continued my LEGO career with renewed determination and purpose to build a path to become a LEGO Designer. During my time at this location, I learned new ways to merchandise and restock the LEGO product on the sales floor efficiently and gained a different perspective in leadership and camaraderie from the management staff and my fellow team members. Through my completion of five accumulative years with the LEGO… Show more After moving from Bellevue, WA to Maryland to live with my sister’s family, I continued my LEGO career with renewed determination and purpose to build a path to become a LEGO Designer. During my time at this location, I learned new ways to merchandise and restock the LEGO product on the sales floor efficiently and gained a different perspective in leadership and camaraderie from the management staff and my fellow team members. Through my completion of five accumulative years with the LEGO company, I helped inspire the team to focus more on the values of play to enhance the customer and children’s in-store experiences, resulting in increased sale conversions and Net Promoter Surveys. Show less



Crate and Barrel

• United States
• Retail
• 700 & Above Employee

• Merchandise Associate

  • Aug 2019 - Dec 2019

  Tysons Corner Utilizing the knowledge and skills gained from my first time working for the company, I quickly learned to adapt to the sometimes challenging, but familiar work spaces at this location.



The Container Store

• United States
• Retail
• 700 & Above Employee

• Part-Time Sales

  • Sep 2018 - Apr 2019

  Bellevue, WA As a Part-Time Sales associate I was always performing a diversity of retail oriented tasks ranging from customer transactions at check-out, assisting with carry-out/will call deliveries, helping the visual team build-up and tear down seasonal and promotional displays, and designing closet solutions using in-house "elfa" designing tools and software.



The Silverberg Academy

• LEGO Workshop Instructor (Contract)

  • Feb 2018 - Aug 2018

  Bellevue, Washington As a first time teacher, I develop my own curriculum to introduce and teach elementary grade students the values of LEGO (Playing well together), the company's historical origins, how LEGO pieces are made, with the core content of the LEGO Workshop consisting of learning how to use basic and advanced building techniques to inspire their imagination and creativity. Additionally, I help my students learn how to play, build and navigate objects in a 3D environment using the LEGO Digital Designer… Show more As a first time teacher, I develop my own curriculum to introduce and teach elementary grade students the values of LEGO (Playing well together), the company's historical origins, how LEGO pieces are made, with the core content of the LEGO Workshop consisting of learning how to use basic and advanced building techniques to inspire their imagination and creativity. Additionally, I help my students learn how to play, build and navigate objects in a 3D environment using the LEGO Digital Designer software program. Show less



LEGO Group

• Denmark
• Manufacturing
• 700 & Above Employee

• Brick Specialist

  • Sep 2017 - Feb 2018

  Bellevue, Washington Returned to the LEGO Store at Bellevue, Washington, with the hopes of restarting a career with the LEGO Group.



Parker On-Site at Nintendo

• Consumer Services Support

  • Jun 2017 - Jul 2017

  Redmond, Washington Contracted by Nintendo of America to provide Tier 1 Customer Support in a call center environment, offering customers technical solutions and offering any necessary repair order processes for licensed Nintendo products.



HARMAN International

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Test Associate

  • May 2017 - Jun 2017

  Bellevue, WA Contracted by Microsoft to perform, document, record, and submit results of hardware testing on XBOX ONE for backwards compatibility.

• Retail Merchandising Associate (Full-Time)

  • Dec 2014 - May 2017

  Bellevue, WA ● Promoted to Full­-Time Merchandising Associate December 2014. ● Areas of responsibility included maintaining, stocking, and organizing, kitchen houseware products in the stockroom, responding to Sales associates for stock checking, processing UPS shipping and receiving orders, helping customers with will-­call pick-­up orders, and helping unload the weekly truck shipment.

• Retail Sales Associate (Part-Time)

  • Sep 2014 - Dec 2014

  Bellevue, WA ● Helped customers with making selections of housewares products, (dinnerware, cookware, glassware, etc.) and processed their purchases using a Point-­of-­Sale system. ● Maintained clear communication with the Merchandising team to call for products from the stockroom using an earpiece and walkie­-talkie. ● Promoted to Full­-Time Merchandising Associate December 2014

• Brick Specialist (Part-Time)

  • Dec 2014 - Sep 2016

  Bellevue, WA ● Accepted full­-time position with Crate and Barrel in early December, stepping down from Shift Supervisor, I continued to work at LEGO as a Part-­Time Brick Specialist.

• Shift Supervisor (Part-Time)

  • Oct 2013 - Dec 2014

  Bellevue, WA ● Promoted to Shift Supervisor October 2013 ● Performed Open/Closing Store Operations ● Managed operations of the monthly LEGO Club Meetings and Mini-Build events. ● Coached team members and assigned tasks with clear expectations ● Performed monthly safety inspections ● LEGO Ideas Guild Wars: The Moa Bird Project https://ideas.lego.com/projects/61957 The first official proposal for a Guild Wars themed LEGO set. Design submitted April 10th, 2014

• Brick Specialist (Part-Time)

  • Jul 2012 - Oct 2013

  Bellevue, WA ● Create an enthusiastic LEGO experience for guests and children through an intimate knowledge of the diverse LEGO sets (including price ranges, age guidelines, features, and accessories). ● Promote the LEGO VIP rewards program to customers ● Process cash and credit card transactions ● Stock and organize LEGO retail merchandise shelving displays ● Build LEGO models for display ● Process shipping and receiving of products ● Provided the inspiration and education for the team to… Show more ● Create an enthusiastic LEGO experience for guests and children through an intimate knowledge of the diverse LEGO sets (including price ranges, age guidelines, features, and accessories). ● Promote the LEGO VIP rewards program to customers ● Process cash and credit card transactions ● Stock and organize LEGO retail merchandise shelving displays ● Build LEGO models for display ● Process shipping and receiving of products ● Provided the inspiration and education for the team to participate in the Master Builder Academy contest, a company-wide program to promote awareness and sales of the LEGO Master Builder Academy themed sets. Our store took second place. ● Assisted management team with store closing, relocation, and re­opening From January 2013 ­ March 2013 and again a few months later when the new store was unexpectedly flooded. ● Promoted to Shift Supervisor October 2013



Flexasoft

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Quality Assurance Tester (Contract)

  • Aug 2013 - Oct 2013

  Redmond, WA ● Conducted hardware testing on the Microsoft XBOX One



Guild Wars 2 - The Ranger's Table

• Guild Leader

  • Sep 2012 - May 2013

  Online Role-Playing Game A friendly, local tavern themed, online guild community that focused on the Player-­vs.-­Environment, World-vs.-World, and Role-­Playing aspects of the MMORPG Guild Wars 2. ● Developed a strong leadership team which included up to four Co-­Leaders. ● Managed Facebook, Website social media for the guild and helped organize members to participate in guild activities including Dungeons, Guild Missions, and helping new players to the game



Guild Wars Insider

• Ranger Profession Columnist

  • Aug 2012 - Sep 2012

  Online Publication Granted early access to the Guild Wars 2 client before initial release of the game to test and write articles about the Ranger Profession for the website, Guild Wars Insider.



Guild Wars - The Evenfeather Family

• Guild Leader

  • Oct 2009 - Jun 2012

  Online Role-Playing Game After having created a family of Evenfeather characters over the years, I dedicated this guild to them and the mission to lead and build a family-like community that supported players who enjoyed every aspect of Guild Wars (later extended to Guild Wars 2), thus focusing on Player-vs.-Environment, Player-vs.-Player, and Role-Playing.



Menzies Aviation

• Australia
• Airlines and Aviation
• 200 - 300 Employee

• Ramp Agent

  • Jan 2012 - Mar 2012

  Seattle-Tacoma International Airport ● Provided gate servicing to the Boeing series aircraft for Alaska Airlines (handled baggage and cargo upload, download, and transfers; secured and provided power to the parked planes, checked for damage on outside of aircraft and inside cargo bays, and ensured refreshment of water). ● Guided aircraft (wing walked) ● Maintained workplace safety and ensured airport security



Worldwide Flight Services (WFS)

• France
• Airlines and Aviation
• 700 & Above Employee

• Ramp/Customer Service Agent

  • May 2011 - Dec 2011

  Colorado Springs Airport ● Checked passengers in, booked flights, and processed passenger baggage ● Prepared ramp and gate for aircraft arrival, and guided aircraft (wing walked) ● Implemented FAA protocols to provide airport security ● Maintained flight and passenger tracking data in the computer (FLIFLO)



Huntleigh Usa

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Dispatcher/Wheelchair Agent

  • Oct 2010 - Dec 2011

  Colorado Springs Airport ● Managed special servicing for passengers with disabilities by directing wheelchair agents, coordinating airlines, maintaining wheelchair inventory, and providing for any other special needs assistance. ● Implemented FAA protocols to maintain airport security.



Guild Wars - The Celestial Arrows of The Phoenix

• Guild Leader

  • Aug 2007 - Apr 2011

  Online Role-Playing Game Second role as a Guild Leader. Focused on building teams for Player-vs.-Player, but also continued helping others in Player-vs.-Environment. After conducting in-depth research on the Rangers’ pets in Guild Wars, I applied the knowledge gained from it to develop a series of in-game Animal Companion Workshops, that focused on teaching and instructing players how to effectively use pets and create strong pet builds for every profession. The ultimate goal of this training curriculum was to build… Show more Second role as a Guild Leader. Focused on building teams for Player-vs.-Player, but also continued helping others in Player-vs.-Environment. After conducting in-depth research on the Rangers’ pets in Guild Wars, I applied the knowledge gained from it to develop a series of in-game Animal Companion Workshops, that focused on teaching and instructing players how to effectively use pets and create strong pet builds for every profession. The ultimate goal of this training curriculum was to build a diverse team of beast-masters that could achieve success in every aspect of the game. Show less



SSP America

• United States
• Food and Beverage Services
• 700 & Above Employee

• Cashier/Barista/Quiznos

  • Nov 2009 - Oct 2010

  Colorado Springs Airport ● Prepared and served coffee, tea, frozen yogurt smoothies, sandwiches, salads, and served pastries ● Serviced the cash register and credit card payments ● Maintained a quality customer service experience through friendly service and a clean and neat work environment



Star Trek Online - The Department of Temporal Investigations

• Fleet Leader

  • Jan 2010 - Apr 2010

  Online Role-Playing Game



Medieval Times

• United States
• Entertainment Providers
• 300 - 400 Employee

• Food Server/Tower Staff

  • Aug 2008 - Sep 2009

  Dallas, TX ● Greeted and escorted guests, serviced the gift shop, and waited tables, providing guests with outstanding customer service while in character in a recreation of a medieval castle and jousting arena.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Oct 2007 - Dec 2008

  Arlington, TX ● Performed professional barista duties including not only the proper making of coffees and teas, but also learning tastes, textures, histories, and regions of origin ● Provided “legendary” Starbucks service dedicated to going above and beyond the creation of a friendly, healthy, and uplifting Starbucks environment to customers, fellow partners, and the community



Guild Wars - The Marksmen

• Guild Leader

  • Dec 2006 - Aug 2007

  Online Role-Playing Game First role as an online community leader in which I inspired and developed a guild of Rangers, followed by an alliance of ten guilds, where each guild was dedicated to one profession in Guild Wars. Primary focus of the guild and alliance was Player-vs.-Environment.



TSA

• Belgium
• Public Relations and Communications Services
• 1 - 100 Employee

• Lead Transportation Security Officer

  • Oct 2002 - Aug 2007

  Dallas/Fort Worth International Airport ● Provided airport security at passenger screening checkpoints ● Maintained all electronic equipment at checkpoints ● Supervised checkpoint operations, enforcing protocols and managing teams. This required team leadership, using both verbal and written communications ● Championed fundraising activities for charities and special causes. Received special recognition awards for this work ● Gave daily training briefing presentations to the team