Experience

Dale Commons Assisted Living

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Lead Concierge

  • Apr 2014 - Present

  I am to be everything to everyone. Tech support, communication hub manager, key-carrier, and administrative assistant; receive and redirect calls into building, greet guests and residents, maintain various Excel files, and produce Word documents as needed for other departments. Also, direct and delegate requests for work from family, residents, and staff. Important duties include payroll distribution and money carrying. A mastery of diplomacy and conflict resolution is critical to job functions, such as communicating with concerned family members or, especially, residents who suffer from Alzheimer’s and dementia. This also extends to marketing the community to prospective customers by presenting and explaining services offered. This is also a supervisory role, leading a team of four. Lead-specific duties include writing schedules, coordinating training, and coordinating the resident billing process. Show less