Associate Director, Data Governance and Policy

• Aug 2020 - Present

• Responsible for managing the day-to-day tasks of the Medicaid’s Data Governance Office’s implementation of the Agency’s Data Policies Governance strategy. • Provides guidance and insight to data integration addressing issues pertaining to user’s data accessibility • Support Medicaid’s mission and goals and adhere to the Agency’s policy requirements. • Maintains knowledge about data governance, quality, management and business processes; Promotes and recommends data governance policy changes • Establishes and maintains Agency relationships utilizing face to face presentations to inform them of the advantages of working with the Data Governance Office and other health data users and sources; Promotes adoption with the professional community within the assigned area. • Provides ongoing support and technical assistance to users for proper data governance practices and data management and is accountable for outstanding customer service to all external and internal customers.• Collaborates with Agency programs and colleagues to identify issues, trends and opportunities to improve the Agency’s Data Governance processes.• Maintains and updates SharePoint log for artifacts and activity reporting.• Provides direct support to the Chief Data Officer and serves as the Agency’s Data Governance representative proxy at data quality meetings in the absence of the Data Governance Officer

Program Coodinator/Analyst

• Feb 2019 - Aug 2020

Physician Application Analyst

• Jul 2018 - Feb 2019

Maintain custom and vendor web applications for both internal and external users of the hospital systems; these users include employees, patients, physicians and other users as the needs.Track project items in Microsoft Teams, SharePoint and produce documentation using Office 365 that meets organizations standards and needs.Provides physician training on all physician applications and communications concerns and requests to Team Leader. Provides physician customer service through frequent rounding.Modify and test use cases of HL7 Message to generate ADT Messages to EHR systemCollaborate with the appropriate resources in the evaluation of our development efforts and processes user feedback in a continuous effort to maintain positive relationships with our users. Troubleshoot and identify issues related to software functionality, build/upgrade issues, perform integrated testing and product training. Survey all applications and integration setups required to be on workstations. Coordinate system downtime notifications for regular maintenance.Access SharePoint for Application Documentation, vendor contact and IT information

Clinical IT Coordinator

• Jul 2017 - Jul 2018

Responsible for the assessment, implementation and evaluation of technological systems designed to assist Surgery Center staff in the delivery of quality healthcare. This is enacted through the roles of analyst, technical support, resource person, and coordinator. Collaboration between Information Technology (IT), Business Office, Nursing Services and other departments of the organization during the various phases of IT projects allows assessment in the impact of the project on staff and patients alike. Accountable for the development of work flow plans for IT projects that meets the individualized needs of the clinical staff.

Application Analyst- Financial

• Aug 2013 - Jul 2017

Implemented with support teams of Star and Horizon Clinical, HSM, PHS applications conversion to Paragon. Provide clinical and financial support for McKesson Paragon Resource Scheduling, Operating Room Manager, Medical Records, Registration, Clinical Care Station, Clinician Hub software to end users. Update and modify custom Paragon SQL Reports in SSRS for departments. Serve as the IT Partner to the Central Scheduling, Outpatient, Perioperative Services, and Health Information. Management departments. Coordinate and manage IT Partner projects and adjust schedule to meet the needs of OR Staff, Business Office and Medical Records.Troubleshoot and identify issues related to software functionality, build/upgrade issues, perform integrated testing and product training. Perform the analysis, design, development, documentation, application testing, implementation, and maintenance of business processes and technical needs. Coordinate system downtime notifications for regular maintenance. Survey all applications and integration setups required to be on workstations. Performed application build, upgrade, and Go-live of McKesson Horizon Patient folder to OneContent.

Support Analyst - Rescue Line, PRN

• Apr 2012 - Aug 2013

First response support for the installation, maintenance and troubleshooting of computer hardwareand software, clinical applications associated with Jackson Hospital, related properties and associated physicians. Perform server checks, run Ansos Scheduling system, MedCart/ Stinger preventative maintenance, reset McKesson Horizon live user passwords,. Monitor interfaces, check VDI workstations, UPS, inbox and server room cooling system throughout the night.

Carol's Daughter Beauty Consultant

• May 2011 - Mar 2012

Developed and maintained client relationships. Participated in training and vendor fairs that provide additional skills to further demonstrate product knowledge to clients and assist in creating and generating fun and excitement through Special Events and promotions. •Achieved sales and loyalty goals while displaying prompt, courteous, knowledgeable and professional customer service. •Took initiative to present and sell merchandise in a professional and proficient manner through product demonstrations. •Proactively seeked complete and accurate information on the features and benefits of the product line. •Established and grow a personal client registry file, per Company and Vendor standards. •Supported selling efforts by maintaining department through stock replenishment and good housekeeping procedures. •Recommended creative strategies and participated in special events which will impact the Store’s overall business performance.

IT Support Analyst

• Nov 2011 - Jan 2012

Provided technical support to customers on a variety of issues by responding to telephone calls, emails and other requests. Identified, researched and resolved technical problems. Document, track and monitor problems to ensure timely resolution. Shared knowledge of commonly used concepts, practices and procedures within a particular field. Performed a variety of tasks that includes personal electronic devices (Blackberry, Android, iPhone/iPad) configuration. Enjoyed carrying a degree of creativity and latitude.

Customer Care Professional

• Aug 2010 - Jun 2011

Assist card members, add incremental value on each and every interaction with a stated outcome of exceptional feedback from customers and increased customer loyalty. Responsible for evaluating and analyzing account information and while building relationships, and providing Extraordinary Customer Care. Deliver exceptional customer care by responding to questions concerning customer accounts. Provide excellent and prompt service to incoming customer inquiries, by actively listening to card member’s requests. Grow and nurture customer relationships on each and every card member interaction that result in measurable card member value. Maintain acceptable performance standards, including effectiveness, efficiency and quality. Serve as liaison with other areas of the American Express organization to provide a seamless service experience. Problem solving that includes routine to complex issues that may require extensive research, additional tools and customer follow-up. Proactive emphasis on completing end to end service experience.

Storage Adminstration Analyst

• Jun 1999 - Apr 2009

Managed over 40,000 DLT and SDLT data tape volume. Backed up and restored data to meet Sarbanes-Oxley legal data protection requirements. Ensured that tapes were safe, properly purchased tagged, identified, logged, stored and tracked through Iron Mountain SecureSync. Monitored the backup jobs in NetBackup and remotes sites utilizing Backup Exec 10d. Performed monthly audits of servers to ensure proper backups. Reviewed and updated tape data retention policies and documentation in Microsoft SharePoint. Communicated with Symantec and Iron Mountain Account Management to maintain vendor licenses and contracts

Property Director

• 2007 - 2008

Facilitated online training for Property Consultants in Home Investment Relief Program that included property listings,property investment, location, and new home buyers. Assisted in the development and design of training courses to be delivered to other directors, property consultants, new hires, and client. This includes facilitator guides, student materials, presentations, agenda and content. Facilitated online training for Property Consultants in Home Investment Relief Program that included property listings,property investment, location, and new home buyers. Assisted in the development and design of training courses to be delivered to other directors, property consultants, new hires, and client. This includes facilitator guides, student materials, presentations, agenda and content.

Business Analyst

• Jun 1999 - Aug 2003

Business Continuity, Disaster Recovery Business Continuity, Disaster Recovery

Business Consultant

• Aug 1998 - Jun 1999

¨Performed training to clients’ in use of Magnum’s various products.¨Designed and implemented a user-friendly training manual/guide according to client specifications.¨Conducted training sessions in a classroom setting and at client site.¨Assisted clients in implementing credit policies and procedures using Magnum’s systems, resulting in increased customer revenue. Project management skills.¨Projected estimates and development of project plans resulting in completion of projects as scheduled. Strong time management and organizational skills.¨Liason with technical programmers, quality assurance and account managers to gain knowledge of pertinent products and service client needs.¨Performed constant one on one client contact to build relationships and provide on-going support and trouble shooting expertise to clients.