Dee Mancini
Salesforce Configuration Analyst at Ambition Institute- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Ian Agostini
Dee is a confident support analyst with a good blend of technical and people skills that allow her to excel in fast paced environments where good judgement is essential. She has a tenacious approach to problem solving with good structure and strong admin skills. Dee has the kind of knowledge and expertise with MIcrosoft Operating Systems and servers that you don't see very often - it's wide ranging, in depth and user focused. Furthermore, she has the ability to think strategically and see the bigger picture. Additionally, through her experience in the legal industry, she has aquired consumate professionalism which sets her above many others in her field and I would have no hesitation in recommending her.
Gary Ruta
Dee worked for me over a five year period to manage all the technology needs of my customer for a period of five years. Dee did an excellent job and was well respected by my organization as well as our customer. Being in different time zones Dee's ablity to self manage was key to our success. I could always count on Dee to meet and in most instances exceed expectations. I would recommend Dee for any customer technology position she may be seeking.
Ian Agostini
Dee is a confident support analyst with a good blend of technical and people skills that allow her to excel in fast paced environments where good judgement is essential. She has a tenacious approach to problem solving with good structure and strong admin skills. Dee has the kind of knowledge and expertise with MIcrosoft Operating Systems and servers that you don't see very often - it's wide ranging, in depth and user focused. Furthermore, she has the ability to think strategically and see the bigger picture. Additionally, through her experience in the legal industry, she has aquired consumate professionalism which sets her above many others in her field and I would have no hesitation in recommending her.
Gary Ruta
Dee worked for me over a five year period to manage all the technology needs of my customer for a period of five years. Dee did an excellent job and was well respected by my organization as well as our customer. Being in different time zones Dee's ablity to self manage was key to our success. I could always count on Dee to meet and in most instances exceed expectations. I would recommend Dee for any customer technology position she may be seeking.
Ian Agostini
Dee is a confident support analyst with a good blend of technical and people skills that allow her to excel in fast paced environments where good judgement is essential. She has a tenacious approach to problem solving with good structure and strong admin skills. Dee has the kind of knowledge and expertise with MIcrosoft Operating Systems and servers that you don't see very often - it's wide ranging, in depth and user focused. Furthermore, she has the ability to think strategically and see the bigger picture. Additionally, through her experience in the legal industry, she has aquired consumate professionalism which sets her above many others in her field and I would have no hesitation in recommending her.
Gary Ruta
Dee worked for me over a five year period to manage all the technology needs of my customer for a period of five years. Dee did an excellent job and was well respected by my organization as well as our customer. Being in different time zones Dee's ablity to self manage was key to our success. I could always count on Dee to meet and in most instances exceed expectations. I would recommend Dee for any customer technology position she may be seeking.
Ian Agostini
Dee is a confident support analyst with a good blend of technical and people skills that allow her to excel in fast paced environments where good judgement is essential. She has a tenacious approach to problem solving with good structure and strong admin skills. Dee has the kind of knowledge and expertise with MIcrosoft Operating Systems and servers that you don't see very often - it's wide ranging, in depth and user focused. Furthermore, she has the ability to think strategically and see the bigger picture. Additionally, through her experience in the legal industry, she has aquired consumate professionalism which sets her above many others in her field and I would have no hesitation in recommending her.
Gary Ruta
Dee worked for me over a five year period to manage all the technology needs of my customer for a period of five years. Dee did an excellent job and was well respected by my organization as well as our customer. Being in different time zones Dee's ablity to self manage was key to our success. I could always count on Dee to meet and in most instances exceed expectations. I would recommend Dee for any customer technology position she may be seeking.
Experience
-
Ambition Institute
-
United Kingdom
-
Higher Education
-
200 - 300 Employee
-
Salesforce Configuration Analyst
-
Sep 2022 - Present
-
-
-
nCino, Inc.
-
United States
-
Software Development
-
700 & Above Employee
-
Salesforce Administrator/Support Engineer
-
Feb 2021 - Sep 2022
-
-
-
NGN
-
United Kingdom
-
Telecommunications
-
1 - 100 Employee
-
Salesforce Administrator
-
Feb 2017 - Jan 2021
-
-
Head of Customer Experience
-
Feb 2015 - Feb 2017
NGN Communications specialises in Unified Communication solutions encompassing voice, data, telephone systems and mobile. I was employed as the Head of Customer Experience to pioneer and implement the new ‘NGN Experience’ programme. I achieved this and much more. Developed the company Salesforce instance, thus realising my passion for Salesforce.
-
-
-
Deactivated page
-
United Kingdom
-
Law Practice
-
100 - 200 Employee
-
Global Service Desk Analyst / SharePoint Administrator
-
Apr 2012 - Feb 2015
I (along with 5 other team members) providing hardware/software technical support to the Ince & Co global client base (800+ located at 11 global offices) including 24/7 oncall support (on a rota basis). Also first point of contact for all Sharepoint (intranet) related calls including but not limited to: managing various projects, working with the different heads of groups from evaluation to implementation of customer requirements to produce sites in a test environment, then publish to live site; liaising with the business as well as with the development team and intranet end user training
-
-
-
Cowen Inc.
-
United States
-
Financial Services
-
700 & Above Employee
-
EMEA - IT Support Engineer / Manager
-
Mar 2006 - Feb 2012
I was the single point of contact for all IT trade floor support issues in London and Geneva. Having come from a legal environment, I had to quickly adapt to a trading environment, with no training or hand over and with my IT team in a different time zone. With strong communication skills and the ability to build a rapport with my customers (Traders, Heads, CEOs, MDs and back office staff). I also had an understanding of a time critical environment and had to work to tight SLAs within an ITIL framework to hit the ground running. With an already strong IT skill set, I had to quickly learn and adapt to new technologies that I had not come across in previous legal environments. I had to self-manage and manage all the technology needs of the customer. I would always meet and in most instances exceed expectations of the day to day running and be responsive and effective in a very demanding environment. With pressures of immediate help being requested by a large group of customers, I always managed to deliver efficiently, always making sure all customers were properly looked after. I was always prepared to go the extra mile to try and solve a problem even if it was beyond my remit.
-
-
-
Bircham Dyson Bell
-
London, United Kingdom
-
Desktop Support Engineer
-
Jan 2006 - Mar 2006
-
-
-
Mediaocean (formerly Donovan Data Systems)
-
Software Development
-
1 - 100 Employee
-
Senior Desktop Engineer
-
Nov 2004 - Dec 2005
-
-
-
Hextalls Law
-
United Kingdom
-
Law Practice
-
1 - 100 Employee
-
Assistant IT Manager / Helpdesk Lead
-
Jan 2003 - Jul 2004
-
-
Education
-
1999 - 1999
Britannia Training Center
MCP, Microsoft Windows NT Workstation 4.0 -
1999 - 1999
Britannia Training Center
MCP, Microsoft Windows NT Server 4.0 -
1989 - 1990
Lowestoft College
RSA Typewriting Skills & Teeline Shorthand -
1988 - 1989
Kirkley High School
GCSE -
1985 - 1988
Eastwood High School for Girls
Modern Languages Achievement Certificate, French & German - Levels 1, 2 & 3 -
2017 -
Trailhead by Salesforce
Salesforce
Community
