Pamella Botelho

Gerente de Produto at Engage
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Contact Information
us****@****om
(386) 825-5501
Location
Santo André, São Paulo, Brazil, BR
Languages
  • Inglês Native or bilingual proficiency
  • Espanhol Professional working proficiency
Skills

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Caio Marte

Tive o prazer de ser mentorado pela Pam num processo de coach, mas gostaria de utilizar este espaço para um elogio à parte: para mim, Pamella é um exemplo de pessoa que vai se encontrando e se construindo pelo caminho, porque se apaixona pelo caminhar e a ele se entrega. Difícil não ser contagiado!

Jefferson Macedo

O trabalho realizado pela Pamella é fantástico. Sempre fui muito ativo no LinkedIn, no entanto, após as revisões proporcionadas por ela, bem como os direcionamentos fornecidos, vi meu "Social Selling" saltar mais de 8% em menos de um mês, recebendo mais visitas em meu perfil e contato de recrutadores. Eu a recomendo.

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Credentials

  • Produtividade Inteligente
    Escola Conquer
    Jan, 2023
    - Nov, 2024
  • CX Intensive
    CS Academy
    Jul, 2020
    - Nov, 2024
  • CS Intensive
    CS Academy
    Jun, 2020
    - Nov, 2024
  • Introduction to Digital Photography
    Alison - Free Online Learning
    Sep, 2017
    - Nov, 2024
  • Laboratório & Pesquisa
    Hotmart
    Mar, 2017
    - Nov, 2024

Experience

  • Engage
    • Brazil
    • Information Technology & Services
    • 1 - 100 Employee
    • Gerente de Produto
      • Mar 2023 - Present

      Responsável pela Gestão do Produto LMS Engage.

    • Relações Institucionais
      • Dec 2022 - Present

      Responsável pela área de Relações Institucionais da Engage!​Principais atividades: - Criar e desenvolver a área focada na educação do nosso mercado e dos nossos clientes;- Atuar em conjunto com as áreas de Growth e CS da Engage em estratégias para apoiar na atração de leads e retenção de clientes através da educação;- Criação de conteúdos como vídeos, cases, webinars, lives, e-books entre outros;- Representação da Engage em eventos.

    • Partner
      • Jan 2019 - Dec 2022

      Responsible for creating and structuring Engage's Customer Success area.Main achievements:- 40% increase in the portfolio compared to 2019;- 3x churn reduction compared to 2019;- creation and implementation of the CS Playbook;- design of all Onboarding, Ongoing, Renew and Expand processes;- creation of the project implementation methodology;- creation of strategies to increase adherence and customer retention;- creation of KPIs and definition of success indicators;- facilitation of workshops and kickoffs;- online and inloco training for customers;- renewal and expansion business meetings. Show less

    • Project Consultant
      • Apr 2018 - Dec 2018

      Implementation of gamification projects in large companies such as TOTVS, Danone, Positivo, Grendene, Siemens, Renner, Porto Seguro, Claro and +60 customers.Main activities:- Monitoring the customer journey (onboarding, implementation, launch, project management and contract renewal);- Application of product training;- Analysis and proposal for improvements for each project, according to the client's strategic objectives;- Face-to-face and online service.

  • CS Academy
    • Brazil
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Teacher
      • Sep 2021 - Present

      - Professora dos cursos CS Intermediate, CS Essential e InCompany - Mentora para alunos do CS Academy Club Principais Módulos e Especialidades: Jornada do Cliente, Modelos de Atendimento, Onboarding, Cultura Customer Centric, Estruturação de Times, Tendências de CS entre outros. - Professora dos cursos CS Intermediate, CS Essential e InCompany - Mentora para alunos do CS Academy Club Principais Módulos e Especialidades: Jornada do Cliente, Modelos de Atendimento, Onboarding, Cultura Customer Centric, Estruturação de Times, Tendências de CS entre outros.

  • Instituto Pamella Botelho
    • Brazil
    • Professional Training & Coaching
    • 1 - 100 Employee
    • Founder & Consultant
      • Sep 2014 - Dec 2020

      - Career Consulting; - Resume and LinkedIn review; - Workshops and lectures for companies and universities. - Career Consulting; - Resume and LinkedIn review; - Workshops and lectures for companies and universities.

  • Vivere - A Journey of Self Discovery
    • Santo André
    • Partner & Coach
      • Jan 2015 - Jun 2018

      Vivere integrates Coaching with English, providing the participants with a journey of self-discovery to awaken the best of themselves by practicing English. We offer the Workshop (full day immersion in a farmhouse in Santo André) and the Conversation Groups (biweekly to strengthen the practice) Vivere integrates Coaching with English, providing the participants with a journey of self-discovery to awaken the best of themselves by practicing English. We offer the Workshop (full day immersion in a farmhouse in Santo André) and the Conversation Groups (biweekly to strengthen the practice)

  • BNI
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Education Coordinator
      • Apr 2016 - Sep 2016

      Weekly Network lectures, as well as research and sharing of best practices based on the content of Dr. Ivan Misner and experiences of other BNI teams. Weekly Network lectures, as well as research and sharing of best practices based on the content of Dr. Ivan Misner and experiences of other BNI teams.

  • SOU Educação Corporativa
    • Brazil
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Senior Project Analyst
      • Mar 2012 - Nov 2015

      Leader of implementation and management of Training projects and Corporate Universities operating in Brazil and Latin America, in large companies such as Syngenta, Bradesco, Janssen, Amgen, Abbott, Goodyear, CVC, Instituto Ayrton Senna and Boa Vista.Main activities:- Development of the team, with technical and behavioral training, feedbacks, immersion sessions, production of tutorials and performance meetings.- Management of +10 training portals, maintaining courses, users, internal and external communication, production of mailings, follow-up reports, customer service, and Brazil and LatAm support.- Coordination of SOU internal projects, such as Intranet and Engagement Game. Show less

    • Webdesigner
      • Jan 2010 - Mar 2012

      Production and programming of e-learning courses, creation of learning games, maintenance of data in systems and development of communication material.Advanced knowledge in Flash (current Animate), Photoshop, InDesign, Dreamweaver. Languages: ActionScript, JavaScript, SQL, HTML.

  • Atics Creative
    • Santo André
    • WebDesign Consultant
      • Jun 2011 - Dec 2013

      Web design consultancy, development of creative solutions for corporate websites, creation of communication materials, creation and maintenance of websites in Wordpress. Web design consultancy, development of creative solutions for corporate websites, creation of communication materials, creation and maintenance of websites in Wordpress.

  • Compuway - Unidade Santo André
    • Brazil
    • Business Skills Training
    • 1 - 100 Employee
    • Teacher
      • Oct 2007 - Dec 2009

      Classes specially directed for students of all ages (from 8 to 80 years old), course sales, computer maintenance. Advanced knowledge in the Office package (Word, Excel, PowerPoint, Access, Project, Outlook) and Adobe (Photoshop, Fireworks, Flash, Dreamweaver) Intermediate knowledge of Programming (PHP, ASP, Delphi, ActionScript, JavaScript) and HTML. Classes specially directed for students of all ages (from 8 to 80 years old), course sales, computer maintenance. Advanced knowledge in the Office package (Word, Excel, PowerPoint, Access, Project, Outlook) and Adobe (Photoshop, Fireworks, Flash, Dreamweaver) Intermediate knowledge of Programming (PHP, ASP, Delphi, ActionScript, JavaScript) and HTML.

Education

  • Universidade Anhembi Morumbi
    Especialização em Neurociência aplicada a Educação
    2020 - 2021
  • USCS - Universidade Municipal de São Caetano do Sul
    Master of Business Administration - MBA, HR
    2018 - 2019
  • Senac
    Degree, People Management
    2014 - 2014
  • USCS - Universidade Municipal de São Caetano do Sul
    Bacharelado, Ciência da Computação
    2009 - 2012

Community

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