Jen Loo
Key Account Manager at TabSquare- Claim this Profile
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English Native or bilingual proficiency
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Chinese Professional working proficiency
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Malay Professional working proficiency
Topline Score
Bio
Jiayi Teow
Jen is one of the best managers I've ever worked with. Working under her guidance has been an incredibly positive experience. Her proficiency in managing tasks, handling challenges and leading our team is a constant source of inspiration. She is willing to treat us like friends rather than colleagues. This has made a significant impact on our work environment and it's refreshing to have a manager who not only focuses on achieving professional goals but also fosters strong relationships within the team. Her efforts don't go unnoticed and I'm grateful to be part of the team under her guidance.
Terence Goh ✔
Jen is a great leader and a great problem solver ! I had the pleasure of working with Jen for several projects. I was always in awe of Jen's ability to command a room and get people on board with ideas—even people who were initially on completely different pages. She demonstrates strong business acumen and analytical thinking, helping to solve some of our biggest business challenges. Jen would be an asset to any team. Any team would be lucky to have Jen, and I couldn’t recommend her more for any business looking for new talent.
Jiayi Teow
Jen is one of the best managers I've ever worked with. Working under her guidance has been an incredibly positive experience. Her proficiency in managing tasks, handling challenges and leading our team is a constant source of inspiration. She is willing to treat us like friends rather than colleagues. This has made a significant impact on our work environment and it's refreshing to have a manager who not only focuses on achieving professional goals but also fosters strong relationships within the team. Her efforts don't go unnoticed and I'm grateful to be part of the team under her guidance.
Terence Goh ✔
Jen is a great leader and a great problem solver ! I had the pleasure of working with Jen for several projects. I was always in awe of Jen's ability to command a room and get people on board with ideas—even people who were initially on completely different pages. She demonstrates strong business acumen and analytical thinking, helping to solve some of our biggest business challenges. Jen would be an asset to any team. Any team would be lucky to have Jen, and I couldn’t recommend her more for any business looking for new talent.
Jiayi Teow
Jen is one of the best managers I've ever worked with. Working under her guidance has been an incredibly positive experience. Her proficiency in managing tasks, handling challenges and leading our team is a constant source of inspiration. She is willing to treat us like friends rather than colleagues. This has made a significant impact on our work environment and it's refreshing to have a manager who not only focuses on achieving professional goals but also fosters strong relationships within the team. Her efforts don't go unnoticed and I'm grateful to be part of the team under her guidance.
Terence Goh ✔
Jen is a great leader and a great problem solver ! I had the pleasure of working with Jen for several projects. I was always in awe of Jen's ability to command a room and get people on board with ideas—even people who were initially on completely different pages. She demonstrates strong business acumen and analytical thinking, helping to solve some of our biggest business challenges. Jen would be an asset to any team. Any team would be lucky to have Jen, and I couldn’t recommend her more for any business looking for new talent.
Jiayi Teow
Jen is one of the best managers I've ever worked with. Working under her guidance has been an incredibly positive experience. Her proficiency in managing tasks, handling challenges and leading our team is a constant source of inspiration. She is willing to treat us like friends rather than colleagues. This has made a significant impact on our work environment and it's refreshing to have a manager who not only focuses on achieving professional goals but also fosters strong relationships within the team. Her efforts don't go unnoticed and I'm grateful to be part of the team under her guidance.
Terence Goh ✔
Jen is a great leader and a great problem solver ! I had the pleasure of working with Jen for several projects. I was always in awe of Jen's ability to command a room and get people on board with ideas—even people who were initially on completely different pages. She demonstrates strong business acumen and analytical thinking, helping to solve some of our biggest business challenges. Jen would be an asset to any team. Any team would be lucky to have Jen, and I couldn’t recommend her more for any business looking for new talent.
Credentials
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Fundamentals of Digital Marketing
Google Digital GarageMay, 2020- Nov, 2024 -
Certificate of Legal Practice
Malaysian Bar Council
Experience
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TabSquare.AI
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Singapore
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IT Services and IT Consulting
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100 - 200 Employee
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Key Account Manager
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May 2022 - Present
Achievements: 1. Achieved a 30% increase in QR code utilization on a monthly basis by executing focused hygiene assessments and fostering communication with on-site personnel, yielding an extra RM875,000 in gross merchandise volume. 2. Cultivated long-term partnerships with client base by engaging with critical business leaders and decision-makers in OldTown White Coffee and Tea Garden 3. Collaborated with the fintech team to introduce a new payment gateway that increased transaction success rates by 10% and reduced payment processing time by 30%, resulting in an estimated annual cost savings of RM 50,000 for our key account 4. Oversaw project execution within client engagements, aligning client objectives with company objectives while proactively identified prospects for expanding business with established clients while ensuring high levels of satisfaction and delivered excellent client service on a daily basis. 5. Initiated and led a cross-functional team a project to retrieve outstanding debts that had amassed previously, collaborating with stakeholders in client base to recover up to RM 1 million Show less
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Grab
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Singapore
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Software Development
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700 & Above Employee
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Account Management Lead
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Jul 2020 - May 2022
Achievements: 1. Overachieved AOV targets H2 2021 (100.95%), top contributor across Outer Cities 2. 3x merchant outreach through streamlining existing processes of campaign participation, increasing merchant engagement and brand participation by +37.5% H2 2021 3. 130% increase of Signature merchants with 100% retention, record-breaking GMV contribution, while increasing overall AOV and maintaining high Value per Outlet H2 2021 4. Exceeded growth targets 105% H1 2021 5. Highest contributor for merchant participation across Outer Cities for all mega campaigns, resulting in strongest contribution in daily deliveries H1 2021 6. Initiated and oversaw integration of Grab Driver Centre to support Grabfood merchants in operational matters, driving cross-departmental collaboration to further OneGrab initiative H1 2021 7. Crafted campaign with highest redemptions and value, contributing 55% to total campaign initiative H1 2021 8. Doubled City GMV in 6 months, averaged 136% vs target in Q3, 104% vs target in H2 2020 9. Doubled Exclusive Merchants in 6 months that contributed +4% towards overall target H2 2020 10. Doubled GMV contribution of Signature Merchants by growing existing accounts through campaigns and sourcing new high potential merchants to convert H2 2020 11. Led Key Migration Project for Penang preventing significant monthly GMV dropoff H2 2020 • Engaged in qualitative consultancy (from menu optimization to campaign participation, even advising merchants where to open their next outlet), increased trust and accelerated growth especially for our exclusive merchants • Strategic planning for Penang to accelerate GMV growth by cuisine as an alternative from existing campaigns • Aggressively established strong participation rate for key campaigns Show less
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Expedia Group
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United States
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Software Development
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700 & Above Employee
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Associate Market Manager
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Jan 2019 - Dec 2019
Achievements:1. Top contributor MOD Drive Q12. Engine Room Winner: Best Improvement & Overall Score Q23. Selected as launch team for APAC pilot initiative Q34. Presented at Quarterly Insights LGK/KK Q35. Organised monthly Lunch and Learn Q4 6. Closed Q4 measuring 110% against deliverables (room nights, revenue, oppy captured)• Managed accounts for 100 hotels in Penang worth RM10 million to drive revenue growth, including Shangri-La, Hilton, and Parkroyal• Conducted weekly business reviews to identify and increase revenue opportunities captured for partners • Improved coverage of loyalty offers for customers from 55% to 81%, achieving best adoption rate, improvement and overall score for the quarter• Played key role in conducting quarterly partner events that sought to provide key macroeconomic and industry insights achieving average partner satisfaction score of 90%• Provided performance reporting analysis to partners to implement win-win solutions to achieve market performance and long-term goals. Show less
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Market Associate
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Apr 2017 - Dec 2018
Achievements:1. Nominated APAC Market Associate of the Year 20182. Engine Room Winner Q3 20183. BML Pillar 20184. Facilitated Penang partner events Q2 & Q4• Lead role in competitive insights APAC, aligning local team with regional projects, proposals and feedback• Developed and implemented global tracker initiative, improving team touchpoint efficiency by 20%• Boosted content score from 70% to 90% for 100+ properties, winning quarterly award• Optimized rate and availability competitiveness on Expedia sites to increase customer conversion• Secured promotional offers to support the brands’ merchandising and marketing efforts• Educated hotel partners on the self-service features available on Expedia Partner Central Show less
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Education
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2015 - 2016
Advance Tertiary College
Certificate of Legal Practice, Law -
2011 - 2014
University of London
Bachelor of Laws - LLB -
2010 - 2010
Disted-Stamford College (DISTED)
Pre-University, A Levels
Community
