Client Success Manager

• Jan 2019 - Present

18th DigiTech is an award-winning digital development agency, specialising in end-to-end eCommerce solutions for small, medium and enterprise businesses. Founded in 2010, we cater to eCommerce clients worldwide. Through cutting-edge technology, leading platforms, and experienced staff, we help businesses succeed in the competitive eCommerce ecosystem. - Strategic planning of eCommerce projects including tracking and managing project timelines - Define project scope in collaboration with key stakeholders - Work with stakeholders to estimate and prepare project costs and ongoing budget management - Manage the end-to-end delivery and day-to-day operational aspects of IT and business projects - Plan and track testing and implementation activities with the relevant teams - Vendor management including negotiations, monitoring deliverables and maintaining strong relationships - Work closely with Business Analysts to facilitate discussions with stakeholders around business needs identification Show less

Product Adoption Specialist

• Jun 2018 - Aug 2018

Outgrow is a growth marketing platform that enables marketers to build interactive content/tools to increase customer engagement and boost demand generation with no custom design or development. I joined the organisation as a fresher and learnt the basics of client management, intercom handling, client communication, query solving. My role also involved building the interactive content like Quizzes and Calculators using the platform for clients. Outgrow is a growth marketing platform that enables marketers to build interactive content/tools to increase customer engagement and boost demand generation with no custom design or development. I joined the organisation as a fresher and learnt the basics of client management, intercom handling, client communication, query solving. My role also involved building the interactive content like Quizzes and Calculators using the platform for clients.

Intern

• May 2016 - Jul 2016