Anu Ojansuu
Development & Content Specialist, Mobile Application at Aurinkomatkat- Claim this Profile
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Finnish Native or bilingual proficiency
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English Full professional proficiency
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Swedish Limited working proficiency
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Spanish Elementary proficiency
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German Elementary proficiency
Topline Score
Bio
Credentials
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Certified SAFe 4 Scrum Master
SAFe/FinnairJul, 2018- Nov, 2024
Experience
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Aurinkomatkat
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Travel Arrangements
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1 - 100 Employee
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Development & Content Specialist, Mobile Application
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Dec 2020 - Present
Product owner of Aurinkomatkat Mobile ApplicationLeading agile development teamPlanning agile developmentResponsible of digital customer experienceCreating and developing content
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Content Specialist eCommerce Sales & Development
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Oct 2016 - Dec 2020
Creating and developing content in the award-winning Aurinkomatkat mobile application.Planning and testing new app features.Supporting developers and designers from business perspective.
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Service lever supervisor
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Apr 2016 - Oct 2016
Taking responsibility of service level quality by acting as a service level supervisor.
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Travel Consultant
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Jun 2015 - Oct 2016
Delivering excellent customer service by phone, email, live chat and social media.
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Passenger Service Clerk
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Jun 2013 - Jun 2015
Delivering excellent customer service at the airport check-in and departure gates. Handling flight departures and irregularities. Delivering excellent customer service at the airport check-in and departure gates. Handling flight departures and irregularities.
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Sales and Service Representative
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Apr 2010 - Aug 2012
Delivering excellent customer service on a holiday destination. Welcoming guests to the destination at the airport, handling transfers, hotel services, guest relations, trips in destination, 24 hour services, guide online service by sms, phone and email. Delivering excellent customer service on a holiday destination. Welcoming guests to the destination at the airport, handling transfers, hotel services, guest relations, trips in destination, 24 hour services, guide online service by sms, phone and email.
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Education
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2020 - 2021
Laurea University of Applied Sciences
Master's degree, Service design -
2011 - 2015
HAAGA-HELIA University of Applied Sciences
Bachelor’s Degree, Tourism Management -
2014 - 2014
IUBH School of Business and Management
Aviation Management Certificate, Aviation -
2013 - 2013
Ryerson University
Exchange Studies, Tourism Management -
2009 - 2010
Päivölä Folk High School
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2006 - 2009
Forssan yhteislyseo (Upper Secondary School)
High School
Community
