Creative Project Manager/Communications Specialist

• Aug 2022 - Present

Digital Campus Director

• Jan 2021 - Aug 2022

Executive Administrative Assistant

• Jul 2020 - Jan 2021

Microblading/Machine Shading Technician

• Jan 2020 - Present

Retail Operations Manager

• Jun 2018 - Jul 2020

• Assess business process & system inefficiencies & identify process improvement opportunities & solutions to implement.• Ensure that audits & analyses are conducted thoroughly using variance reports to identify areas of potential improvement, & present reports to assistant store managers to challenge & facilitate the change needed to drive improvement.

Retail Sales Associate

• Mar 2018 - Jun 2018

Front Operations Coordinator

• May 2017 - Mar 2018

• Created office workflow procedure to ensure maximum efficiency. • Updated daily account assignments & databases by entering brand new customer & account information & ensuring that proper procedures were executed during the application process for each client. • Responsible for prioritizing day in a way that accommodated interview times, assisting clients with applications, conference calls, assisting partners with project needs, answering high volume phone calls, etc. • Created office workflow procedure to ensure maximum efficiency. • Updated daily account assignments & databases by entering brand new customer & account information & ensuring that proper procedures were executed during the application process for each client. • Responsible for prioritizing day in a way that accommodated interview times, assisting clients with applications, conference calls, assisting partners with project needs, answering high volume phone calls, etc.

Loan Verification Specialist

• Nov 2014 - May 2017

• Efficiently handled customer inquiries regarding their loan application status via inbound & outbound calls. • Accurately read & interpreted supporting financial documents provided by the customers in conjunction with their loan application. These documents included but were not limited to w-2’s, tax returns, pay stubs, child support letters, passports, IDs, bank statements, etc. • Efficiently handled customer inquiries regarding their loan application status via inbound & outbound calls. • Accurately read & interpreted supporting financial documents provided by the customers in conjunction with their loan application. These documents included but were not limited to w-2’s, tax returns, pay stubs, child support letters, passports, IDs, bank statements, etc.

Intern

• Feb 2015 - May 2015

• Created new and innovative programs and initiatives for the Division of Citizen Services. • Brainstormed new and innovative ways to enrich and improve already existing programs. • Participated in various events and programs that work to improve the quality of life for the residents of Buffalo. • Participated in local government and public service through hands-on learning experiences. • Created new and innovative programs and initiatives for the Division of Citizen Services. • Brainstormed new and innovative ways to enrich and improve already existing programs. • Participated in various events and programs that work to improve the quality of life for the residents of Buffalo. • Participated in local government and public service through hands-on learning experiences.

Sales Specialist

• Aug 2012 - Nov 2014

• Oversaw assigned shift on sales floor & addressed any issues that impacted the business. • Proactively engaged with customers, read cues, & responded effectively, creating & maintaining long-lasting relationships with customers, built on trust due to product expertise & genuine interest in meeting the customer’s need. • Highly recognized for consistently achieving superior sales results through world-class customer service, leadership, planning, & effective implementation of company values. Show less