Sr Engineer Traviling Tech

• Feb 2019 - Present

Freelance Graphic Web Designer

• Jun 2017 - Present

GPS Field operations

• Jun 2017 - Apr 2018

Cable Installer

• Apr 2015 - Jun 2017

install cable and internet trouble shoot lines set up networks run cable contract work. install cable and internet trouble shoot lines set up networks run cable contract work.

Help Desk Specialist

• Jan 2015 - Oct 2016

Strong background with end user support, including remote, email, and hands on problem resolution. Experience working with various trouble ticket/problem management tools Background with supporting various hardware, software, and peripheral equipment Strong background with end user support, including remote, email, and hands on problem resolution. Experience working with various trouble ticket/problem management tools Background with supporting various hardware, software, and peripheral equipment

Tier 2 Tech support

• Jul 2014 - Oct 2015

Trouble shoot WiFi connection and network issue for routers,laptops,computer and mobile devices Trouble shoot WiFi connection and network issue for routers,laptops,computer and mobile devices

Tech support tier 1

• Sep 2013 - May 2014

Tier 2 Tech Support,Comcast Troubleshoot cell phones, computers, provisioning, network monitoring, and billing inquires. Provide quality customer service to a variety of customers from Government employees to common customers. Selected Contributions: l Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% on all calls (outperforming average of 90%). l Handle 30+ technical/mission-critical calls daily and consistently meet high service standards

Help desk tier 1& 2

• Oct 2009 - Dec 2013

Troubleshoot IOS devices such as IPhones, IPod, and I pads. Troubleshoot Apple computers. Provide quality customer service to customers who call in with problems with their Apple products. Set up service if needed. Selected Contributions: Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 85%-100% on all calls (outperforming average of 90%). Handle 30+ technical/mission-critical calls daily and consistently meet high service standards

Help Desk Tire 1,2 and 3

• Jun 2012 - Feb 2013

Troubleshoot cell phones, microcell, air cards, computers, provisioning, cell network monitoring, and billing inquires. Provide quality customer service to a variety of customers from Government employees to common customers. Selected Contributions: l Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% on all calls (outperforming average of 90%). l Handle 30+ technical/mission-critical calls daily and consistently meet high service standards

IT Specialist

• Aug 2008 - Jun 2012

Provide networking/desktop support as well was trouble shooting Creston panels as well as smart class room equipment and perform routine report and work with in the schools lab to test out server scripts as well as Banner and performance monitoring of the mainframe and servers and account maintenance tasks with in Banner. Worked with a team where we had good teamwork, flexibility and provided IT support to students and faculty. Provide networking/desktop support as well was trouble shooting Creston panels as well as smart class room equipment and perform routine report and work with in the schools lab to test out server scripts as well as Banner and performance monitoring of the mainframe and servers and account maintenance tasks with in Banner. Worked with a team where we had good teamwork, flexibility and provided IT support to students and faculty.