Experience

JioSaavn

• India
• Technology, Information and Internet
• 300 - 400 Employee

• Associate Quality Manager & Trainer

  • Dec 2021 - Present

  Mumbai Metropolitan Region Love to make the user's music experience flawless. We work in creating magicians who orchestrate solutions so the user doesn't have to wait for their favourites for long. We, together as a team create a way to voice out the audiences' thoughts, opinions, suggestions and complaints to the right talent at JioSaavn. Also work closely with the Product & Engineering team to ensure the listeners fall in love with the music streaming experience, every day.

• Lead: Audience Experience

  • Apr 2021 - Nov 2021

  Mumbai Metropolitan Region

• Senior Associate: Audience Experience

  • Dec 2018 - Mar 2021

  Mumbai Metropolitan Region Monitoring and replying to user related queries/questions/comments/appreciation about the product. So, we (team AE) are the brand voice for the users and user's voice for recommendations and feedback. We provide suggestions and analyse users' experience for further improvement and growth. Not to forget, user delight is job done right.



Buzzinga Digital

• India
• Advertising Services
• 1 - 100 Employee

• Senior Executive - Account Management

  • Sep 2017 - Apr 2018

  Mumbai Area, India • Manage brand’s presence on social platforms • Manage content & art work ideation, creation and execution on social platforms • Design social media campaigns along with contests • Client servicing • Reports and analysis • Online Reputation Management



Hannon Digital

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Social Media Analyst

  • Apr 2016 - Aug 2017

  Mumbai Area, India Previously known as Enterprise Social Media. Job role includes: 1. Develop and implement social media strategy and best practices across various platforms (e.g. Facebook, Twitter, Google+, YouTube, Pinterest, Instagram, etc.) 2. Manage social media campaigns and oversee day-to-day activities. 3. Ideate newsletter campaigns and study the reports for further planning. 4. Develop and implement creative and highly measurable social media programs and campaigns. This includes… Show more Previously known as Enterprise Social Media. Job role includes: 1. Develop and implement social media strategy and best practices across various platforms (e.g. Facebook, Twitter, Google+, YouTube, Pinterest, Instagram, etc.) 2. Manage social media campaigns and oversee day-to-day activities. 3. Ideate newsletter campaigns and study the reports for further planning. 4. Develop and implement creative and highly measurable social media programs and campaigns. This includes planning weekly editorial calendar, creative strategy and briefs. 5. Working with content writers, web developers and graphic designers to improve the client's site and their social channels. 6. Develop campaigns to acquire new followers across our social media sites. 7. Monitor and evaluate competitor activity in the social and digital space to adapt and modify short- term and long-term programs as needed in alignment with company objectives. 8. Provide weekly progress updates including; social media monitoring reports, regarding online mentions, statistics regarding followers and Google analytics reporting. 9. Develop a monthly report to track progress across social reach through both paid and organic. Show less



Clique Communications Group (Clique)

• Advertising Services
• 1 - 100 Employee

• Account Executive: Social Media

  • Sep 2015 - Feb 2016

  Mumbai Area, India > Ideating, publishing and monitoring content across social platforms > Reporting and analysing social media activities > Online Reputation Management (ORM) for reputed NBFC > Social Listening > Social Audits > Strategizing for organic following on Instagram



Nupinch

• Technology, Information and Internet
• 1 - 100 Employee

• Marketing Intern

  • May 2013 - Jun 2013

  1.Affiliated Marketing- Designing Creative and Attractive Widgets online and understanding the role of Key words and Tags in online marketing. 2. Social Media Marketing - Managing the Facebook Admin page for Nupinch.com, Creating different types of daily posts with "#" Tags. 4. Studying various Online PR agencies and how the Press Release take place. 3. Offline Retail Pitching for Nupinch.com to the local Retailers.