Experience

Ware2Go

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Senior Client Success Manager

  • May 2022 - Present



Podium

• United States
• Software Development
• 700 & Above Employee

• Local Enterprise Customer Success Manager

  • Jan 2020 - Jan 2022

  Placed 2nd among all CSMs in quarter-long up-sell competition Q4 2021Assigned as Leader of Payments OKR for CS DepartmentFully Automated the onboarding process for local enterprise customers Fully Automated Churn campaign to at-risk and low usage local enterprise customers

• SMB Customer Success Manager

  • Jan 2020 - Jan 2021

  Increased Product Usage among customers in BOB 4 straight quartersFinished in Top 10% among all CSM’s in Expansion Revenue 2020



Chubby cheeks

• Business Owner

  • Nov 2017 - Jan 2020

  Led the design and branding of product and product packaging Established and managed supplier relations with overseas factoriesFacilitated international supply chain of shipment and inventory storage Ran amazon PPC ads with up to 100% ROIObtained page 1 product rank for target keywords on amazon search Led the design and branding of product and product packaging Established and managed supplier relations with overseas factoriesFacilitated international supply chain of shipment and inventory storage Ran amazon PPC ads with up to 100% ROIObtained page 1 product rank for target keywords on amazon search



Malouf Home

• United States
• Manufacturing
• 100 - 200 Employee

• E-commerce Account Manager

  • Aug 2017 - Aug 2019

  Created new pick system, inventory tracking, and carton optimization for returned product Solved WH returns process in half the projected timelineOptimized Product listings increasing eBay account revenue by 350% YoYInvited to seller summit at Google HQ as an industry expertWon new Business Contract with Lowes.comGrew Annual Revenue in Book of Business by 100% Created new pick system, inventory tracking, and carton optimization for returned product Solved WH returns process in half the projected timelineOptimized Product listings increasing eBay account revenue by 350% YoYInvited to seller summit at Google HQ as an industry expertWon new Business Contract with Lowes.comGrew Annual Revenue in Book of Business by 100%



iFIT

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• International Supply-Chain Manager

  • Feb 2016 - Aug 2017

  Improved Product lead times 30 days by creating a new order process & training customersForecasted and Analyzed inventory, sales, & production reports to maintain the health of Supply-Chain Automated international label generation process saving 20 hours of work per monthLed on-site trainings at our Mexico office to improve inventory & sales data collection process Improved Product lead times 30 days by creating a new order process & training customersForecasted and Analyzed inventory, sales, & production reports to maintain the health of Supply-Chain Automated international label generation process saving 20 hours of work per monthLed on-site trainings at our Mexico office to improve inventory & sales data collection process



Mentors International

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• SEED Funding Intern

  • Apr 2015 - Aug 2015

  Coached entrepreneurs preparing business plansHelped businesses raise $40,000+ in SEED fundingTaught business and entrepreneurship classes in Spanish Coached entrepreneurs preparing business plansHelped businesses raise $40,000+ in SEED fundingTaught business and entrepreneurship classes in Spanish



Conservice

• United States
• Utilities
• 700 & Above Employee

• Group Quality Coach

  • May 2014 - Apr 2015

  Led team of six data entry specialistsTrained and coached team members on best practicesReviewed performance of team members and set performance goals with team

• Data Entry Specialist

  • May 2013 - May 2014

  Consistently hit KPIs and data entry accuracy and speed metrics which lead to GQC promotion