Sales Development Representative

• Jul 2023 - Present

Inside Sales

• Oct 2021 - Jun 2023

• Experience with multichannel service to B2B and B2C customers, putting into practice techniques for selling and offering basic food baskets; • Customer prospecting by sending emails and active calls, seeking to create an active portfolio; • Customer Portfolio Management; • Retention of inactive customers, with a view to redemption; • Update of records, preparation of new budgets, daily follow-up of these to close deals; • Presentation of new brands and products to loyal customers, taking advantage of the credibility gained in order to close more deals; • Management of the sales process, with data filling in the system and follow-up of the necessary documentation; • General after-sales follow-up opening requests with other departments (financial, logistic, stock, among others). Show less

Inside Sales

• Jan 2020 - Oct 2021

• Experience with multichannel service to B2B and B2C customers, putting into practice sales techniques for filtering elements for different industrial segments; • Customer Portfolio Management; • Prospecting for customers by sending emails and calls, seeking to create an active portfolio and retention of inactive customers, with the aim of redeeming them; • Scheduling visits, updating records, preparing new budgets, daily follow-up of these to close deals; • Receipt of purchase orders, follow-up of overdue orders with the responsible sector; • Control and organization of physical documents, sending reports, monthly closing, updating spreadsheets (Excel), Google sheets. CRM: VolpeCom Show less

Pre-Sales and After-Sales Analyst (SDR)

• May 2019 - Sep 2019

• Elaboration of a portfolio carrying out prospections of companies and schools, through research via Google Maps; • Identification of Leads that had Fit with the business and scheduling lectures and meetings for the external seller. • After-sales customer administration for future lectures. • Elaboration of a portfolio carrying out prospections of companies and schools, through research via Google Maps; • Identification of Leads that had Fit with the business and scheduling lectures and meetings for the external seller. • After-sales customer administration for future lectures.

• Jul 2016 - Aug 2018

• Responsible for leading and supervising the customer service team, including organizing meetings, selecting and training new employees, training the team on new procedures and evaluating performance;• Responsible for ensuring agility and efficiency in managing calls and customer service at the largest Marketplace stores in Brazil: WalMart, Magazine Luiza, (Americanas Marketplace - Submarino, Shoptime), (Via Retail - Ponto Frio, Extra, Casas Bahia) , Carrefuor and Amazon), following the team closely and seeking to analyze the quality of all stages, including the customer's request, problem resolution and satisfaction survey, providing the necessary improvements for a better customer experience;• Ensuring compliance with SLAs (customer response and resolving areas);• Application of training to update the team's work and system training and procedures for new employees;• Administrative support to internal professionals and retail store managers, opening requests in specific emergency cases of delivery times, bringing visibility to the leaders of the main pains of our customers with solution negotiations;• Direct contact with carriers to support customer deliveries (Correios, Loggi, Solistica, Risso, Jadlog);• Production of daily management reports to assist leaders and other departments in making important decisions and in strategic operational planning.• Participation in meetings to analyze improvements;• Updating Spreadsheets and Dashboards.• CRM: Ábacos Sac, Idea, MySuite, Master and MoviDesk. Show less

• Jun 2016 - Sep 2016

• Welcoming and resolute service, listening to concerns and answering customer questions via multichannel; • Opening internal calls with other departments in order to resolve customer requests. • Direct assistance to the Director and owner of the Company in developing operations and solving problems.

Customer Experience Analyst)

• Jul 2012 - Feb 2016

• Multichannel service, ensuring effectiveness in registering complaints, compliments, occurrences and various requests; • Forwarding questions raised by customers to other areas of the company, demonstrating proactivity in order to contribute to the improvement of services provided; • Opening of calls with follow-up with the technical and operations team in the Backoffice, in order to guarantee transparency to the client in relation to the company's actions; • Knowledge of service tools such as IVR and Avaya. • Residential, Personal and Automotive insurance offers. CRM: HQ web Show less