Experience

UK Ministry of Defence

• United Kingdom
• Defense and Space Manufacturing
• 700 & Above Employee

• Business Manager FMT

  • Sep 2022 - Present



Willow Chiropractic

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Area Manager

  • Sep 2015 - Aug 2022

  Being Head of patient services, I'm accountable for all non clinical service standards across the business. The main aspect of my role, is coaching and mentoring the service team and setting them up for success with clear objectives, and ongoing support. The team are based accross various sites, so I've developed strong remote management skills during my time at Willow. I report directly to the CEO, as well as liaise with business partners and the board of Directors on a regular basis. I plan and forecast schedules in line with budgets, and regularly review the labour model to ensure costs are well managed. Being responsible for recruitment, inductions, and ongoing coaching, has given me a wealth of experience, and built upon my passion for leading a team and people development. Show less



Premier Inn

• Hospitality
• 700 & Above Employee

• Assistant Operations Manager

  • Jan 2015 - Nov 2015

  Working as the AOM at Bath City Centre is a new challenge with the new company structure. Being responsible for the running and operational tasks involved with ground floor. Heading the restaurant, bar, and reception with a team of 30 reporting directly to me. Team engagement, recruitment, coaching, managing all departments simultaneously, H&S, ensuring full finance compliance and driving for results. Really pushing the team to develop and reach their full potential, whilst ensuring the KPI's are met and targets exceeded. Show less

• Reception Team Leader - Duty Manager

  • Jan 2014 - Jan 2015

  Working for one of the largest hospitality companies in the UK really has given me the fundamental skills needed for a new industry.The hotel I'm based at is a 200 room hotel, with a capacity of just over 500 guests at any one time. My main responsibilities include;Profitable GrowthSafety and SecurityTeam MotivationProfit ProtectionTeam TrainingPayrollForward ForecastingRecruitmentBrand StandardsBar TrainedBarista Costa TrainedThere are 90 members of staff currently working for this hotel, and when on a Duty Manager shift, I am solely responsible for the running of all departments within the hotel, making sure all team members are engaged and task focused, ensuring all guests are completely satisfied with their stay. Working towards and exceeding monetary targets, individual leads, training targets, and ensuring KPI conversion is of a high standard. Show less



Cotton Traders

• United Kingdom
• Retail
• 100 - 200 Employee

• Deputy Manager

  • Feb 2013 - Dec 2013

  Promoted in 2013 from Supervisor to Deputy Manager of 2 Cotton Traders stores. Overseeing the day to day running's of both these stores, working with a great team of staff below me. My main responsibilities are stock handling, till work, customer service and aftercare, banking procedures, delivery processing, ordering, opening and closing the store, training new staff members, recruitment of new staff, merchandising, managing members of staff, and more recently opening a brand new store.

• Retail Supervisor

  • Dec 2007 - Feb 2013

  My main responsibilities are stock handling, till work, customer service and aftercare, banking procedures, opening and closing the store, training new staff members, recruitment of new staff, merchandising, managing members of staff and more recently opening a brand new store. Having continued this employment whilst studying for my degree, I have gained pivotal practical and theoretical knowledge and seeing the running's of a business from and employer's perspective.