Experience

Comms365 Limited

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Channel Manager

  • Oct 2023 - Present

• Channel Executive

  • May 2021 - Oct 2023

  May 2022 – Present - Leading the New Business acquisition for Comms365 Partner team and responsible for signing up and onboarding all new prospects - Looking after 20 of the top accounts in terms of growth and revenue within the partner base - Responsible for over 50% of total channel new business revenue and over 33% of total company new business May 2021 – April 2022: - Responsible for Telecoms Solutions to predominantly existing partners - Manage and maintain the… Show more May 2022 – Present - Leading the New Business acquisition for Comms365 Partner team and responsible for signing up and onboarding all new prospects - Looking after 20 of the top accounts in terms of growth and revenue within the partner base - Responsible for over 50% of total channel new business revenue and over 33% of total company new business May 2021 – April 2022: - Responsible for Telecoms Solutions to predominantly existing partners - Manage and maintain the majority of the Comms365 partner base - Responsible for customer demonstrations in both Comms365 office and customer sites - Arrange regular review meetings with partners - Responsible for developing and growing our strategic Partners

• Account Executive

  • Mar 2019 - May 2021

  Milton Keynes, United Kingdom - Responsible for providing 4G, 5G, IoT, SD-Wan, Bonded Internet and Hosted Voice Solutions to predominantly existing partners and customers - Mentor to the Customer Service Apprentice - Maintain and develop over 50% of Comms365 accounts (over 500 accounts) - Finished over target for both years - Key stakeholder for all developments and upgrades to the SIM Management platform

• Customer Service Delivery Apprentice

  • Jan 2018 - Mar 2019

  Milton Keynes, United Kingdom My apprenticeship involves learning about and supporting the business with its key processes. Working with the Sales Team, liaising with the NOC Team, Finance and Marketing and communicating with Clients. I am also learning how to act as an interface between Clients and the Company (from all parts of the Comms365 business) in order to keep them informed of the stage their order is at between order and provisioning. This is a key role with the primary function of ensuring that everything runs… Show more My apprenticeship involves learning about and supporting the business with its key processes. Working with the Sales Team, liaising with the NOC Team, Finance and Marketing and communicating with Clients. I am also learning how to act as an interface between Clients and the Company (from all parts of the Comms365 business) in order to keep them informed of the stage their order is at between order and provisioning. This is a key role with the primary function of ensuring that everything runs smoothly, that all internal processes are followed and clients receive a first class service. Assisting the Sales team with their contractual processes and helping customers with queries and will be working very closely with Marketing, Products and most functions within the company.



TQ Training

• Customer Service Apprentice

  • Sep 2017 - Dec 2017

  Daventry Worked as Customer Service apprentice who was a primary contact for internal and external customers. Whilst there I created and produced the Marketing Material for the company such as creating promotional posters and flyers. I was responsible for re-starting the Social Media strategies. This involved me setting up new or re-starting previous accounts on Twitter, Instagram and Facebook. I also represented TQ at Trade Fairs and events to engage with potential future learners and customers… Show more Worked as Customer Service apprentice who was a primary contact for internal and external customers. Whilst there I created and produced the Marketing Material for the company such as creating promotional posters and flyers. I was responsible for re-starting the Social Media strategies. This involved me setting up new or re-starting previous accounts on Twitter, Instagram and Facebook. I also represented TQ at Trade Fairs and events to engage with potential future learners and customers who could benefit from our services. - Primary contact for internal and external clients - Sole responsibility for all social media - Creation and production of marketing material - Representing T.Q. at trade fairs - November employee of the month Show less



Fawsley Hall Hotel & Spa

• Hospitality
• 1 - 100 Employee

• Waiter / Bar Staff

  • May 2016 - Sep 2017

  - Run and manage breakfast shifts - Maintain customer satisfaction - Look after high priority and celebrity guests



Everyone Active - SLM

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Lifeguard and Sports Leader

  • Jul 2015 - Jul 2017

  Daventry Qualified Lifeguard working for Daventry Leisure Centre helping with matters on and off poolside. Assisting with First Aid incidents where needed. Working as a Sports Leader to Lead Sports Camps during school holidays. These would vary from mixed sports to individual sports with mixed ages and abilities. - Responsible for maintaining pool safety - Running and managing parties for under 11’s - Organising and running sports camps for school holidays