Experience

Five Four Group

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Risk Management

  • Aug 2015 - Nov 2016

  • Respond to all customer disputes including chargebacks, retrieval requests and inquiries. • Mitigate chargeback risk, perform chargeback impact analysis and interpret chargeback data to identify specific problems related to current and future fraud attacks. • Conduct transaction and account reviews to detect fraudulent behavior and abuse, spot and investigate emerging fraud trends, manage and respond to escalated customer inquiries regarding payments or reported unauthorized… Show more • Respond to all customer disputes including chargebacks, retrieval requests and inquiries. • Mitigate chargeback risk, perform chargeback impact analysis and interpret chargeback data to identify specific problems related to current and future fraud attacks. • Conduct transaction and account reviews to detect fraudulent behavior and abuse, spot and investigate emerging fraud trends, manage and respond to escalated customer inquiries regarding payments or reported unauthorized activity. • Perform analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity. • Assist in the identification and escalation of software errors, fraud data, abnormalities and technical problems. • Leverage daily insights to drive the development of policies and controls that mitigate financial risks while minimizing customer friction and impact. • Determine if transactions/customers are fraudulent and should be canceled and refunded, or are legitimate and should be processed and fulfilled. • Analyze trends, communicate security threats to management, and provide recommendations for loss mitigation. Show less • Respond to all customer disputes including chargebacks, retrieval requests and inquiries. • Mitigate chargeback risk, perform chargeback impact analysis and interpret chargeback data to identify specific problems related to current and future fraud attacks. • Conduct transaction and account reviews to detect fraudulent behavior and abuse, spot and investigate emerging fraud trends, manage and respond to escalated customer inquiries regarding payments or reported unauthorized… Show more • Respond to all customer disputes including chargebacks, retrieval requests and inquiries. • Mitigate chargeback risk, perform chargeback impact analysis and interpret chargeback data to identify specific problems related to current and future fraud attacks. • Conduct transaction and account reviews to detect fraudulent behavior and abuse, spot and investigate emerging fraud trends, manage and respond to escalated customer inquiries regarding payments or reported unauthorized activity. • Perform analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity. • Assist in the identification and escalation of software errors, fraud data, abnormalities and technical problems. • Leverage daily insights to drive the development of policies and controls that mitigate financial risks while minimizing customer friction and impact. • Determine if transactions/customers are fraudulent and should be canceled and refunded, or are legitimate and should be processed and fulfilled. • Analyze trends, communicate security threats to management, and provide recommendations for loss mitigation. Show less



Cornerstone OnDemand

• United States
• Software Development
• 700 & Above Employee

• Commissions Clerk

  • Jan 2014 - May 2014

  - Reviewed commissions reports from 2012 and 2013 to identify errors and deficiencies related to commission software calculations and payouts. - Assisted in the preparation of schedules and reports in support of annual audit. - Assisted in the monthly and quarterly close process primarily related to deferred commissions and accrued commissions. - Developed the Commissions Plan Matrix for 2014. - Performed UAT testing on the commissions software to ensure commission calculations… Show more - Reviewed commissions reports from 2012 and 2013 to identify errors and deficiencies related to commission software calculations and payouts. - Assisted in the preparation of schedules and reports in support of annual audit. - Assisted in the monthly and quarterly close process primarily related to deferred commissions and accrued commissions. - Developed the Commissions Plan Matrix for 2014. - Performed UAT testing on the commissions software to ensure commission calculations and payouts yielded expected results. - Provided support for the Accounts Payable team when needed. Show less - Reviewed commissions reports from 2012 and 2013 to identify errors and deficiencies related to commission software calculations and payouts. - Assisted in the preparation of schedules and reports in support of annual audit. - Assisted in the monthly and quarterly close process primarily related to deferred commissions and accrued commissions. - Developed the Commissions Plan Matrix for 2014. - Performed UAT testing on the commissions software to ensure commission calculations… Show more - Reviewed commissions reports from 2012 and 2013 to identify errors and deficiencies related to commission software calculations and payouts. - Assisted in the preparation of schedules and reports in support of annual audit. - Assisted in the monthly and quarterly close process primarily related to deferred commissions and accrued commissions. - Developed the Commissions Plan Matrix for 2014. - Performed UAT testing on the commissions software to ensure commission calculations and payouts yielded expected results. - Provided support for the Accounts Payable team when needed. Show less



Hendrix Allardyce

• West Hollywood

• Accounting Associate

  • Jun 2011 - May 2012

  Entirely responsible for the timely and accurate billing of client invoices totaling $3 million. Significantly enhanced accounting operations efficiency and productivity through strategic automation of accounting processes and databases. Maintained frequent and professional verbal/written communications with clients’ personal financial advisors and money managers. Successfully reduced outstanding receivables by over 50% through proactive account management and collection… Show more Entirely responsible for the timely and accurate billing of client invoices totaling $3 million. Significantly enhanced accounting operations efficiency and productivity through strategic automation of accounting processes and databases. Maintained frequent and professional verbal/written communications with clients’ personal financial advisors and money managers. Successfully reduced outstanding receivables by over 50% through proactive account management and collection practices. Charged with day-to-day accounting activities including: A/P, A/R, journal entries, invoicing, expense accounting, bank deposit and reconciliation, payroll, database creation and data entry via MS Word, MS excel, MS Outlook, and QuickBooks. Show less Entirely responsible for the timely and accurate billing of client invoices totaling $3 million. Significantly enhanced accounting operations efficiency and productivity through strategic automation of accounting processes and databases. Maintained frequent and professional verbal/written communications with clients’ personal financial advisors and money managers. Successfully reduced outstanding receivables by over 50% through proactive account management and collection… Show more Entirely responsible for the timely and accurate billing of client invoices totaling $3 million. Significantly enhanced accounting operations efficiency and productivity through strategic automation of accounting processes and databases. Maintained frequent and professional verbal/written communications with clients’ personal financial advisors and money managers. Successfully reduced outstanding receivables by over 50% through proactive account management and collection practices. Charged with day-to-day accounting activities including: A/P, A/R, journal entries, invoicing, expense accounting, bank deposit and reconciliation, payroll, database creation and data entry via MS Word, MS excel, MS Outlook, and QuickBooks. Show less