Experience

Webflow

• United States
• Software Development
• 500 - 600 Employee

• Senior Systems Architect

  • Aug 2022 - Present



Best-James, LLC.

• Product Scientist

  • Jul 2016 - Present

  Combine computer and data science techniques with design and psychology principles to help product teams understand why and how people use their product, so they can better build what users use next. Clients include CircleIn, ARVE Capital, and Remodelmate. • Work with product teams nationally to better shape UX and develop leaner MVPs. • Reduce new product/feature implementation time by 71% and cost by 58% on average • Optimize marketing copy & landing pages to better speak to users'… Show more Combine computer and data science techniques with design and psychology principles to help product teams understand why and how people use their product, so they can better build what users use next. Clients include CircleIn, ARVE Capital, and Remodelmate. • Work with product teams nationally to better shape UX and develop leaner MVPs. • Reduce new product/feature implementation time by 71% and cost by 58% on average • Optimize marketing copy & landing pages to better speak to users' motivations Show less



Airtable

• United States
• Software Development
• 700 & Above Employee

• 👨🏾‍💻Senior Software Engineer, Business Technology

  • Mar 2022 - Aug 2022

• 👨🏾‍💻Software Engineer, Business Technology

  • Jul 2021 - Mar 2022

• 🏗Solutions Architect

  • Nov 2020 - Jul 2021

• 🧠Strategy + ⚙️Operations

  • May 2020 - Nov 2020

• 🔨Product + 🧪Experiments

  • Oct 2018 - May 2020



UnLocked

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Product, Data, and Design

  • Aug 2017 - Jul 2018

  Washington D.C. Metro Area UnLocked helps companies discover talent faster using in-network referral bonuses. Managed the entire product life cycle, led a distributed development team, and shaped organization-wide product strategy • Authored corporate AI/ML strategy, integrated ML within existing product, and oversaw graph db migration • Introduced data analysis/science to predict future user outcomes based upon commonalities in activity and behavior • Guided company through a full refactor at 1/10th of the… Show more UnLocked helps companies discover talent faster using in-network referral bonuses. Managed the entire product life cycle, led a distributed development team, and shaped organization-wide product strategy • Authored corporate AI/ML strategy, integrated ML within existing product, and oversaw graph db migration • Introduced data analysis/science to predict future user outcomes based upon commonalities in activity and behavior • Guided company through a full refactor at 1/10th of the original dev time and cost, leading to a 7x improvement in app performance

• Product Manager / UX Designer

  • Jun 2015 - Aug 2017

  • Led design sprints and and gathered constant user feedback to better prioritize new feature development • Optimized UX across desktop, mobile, email, and chat interfaces • Implemented team-wide iterative QA testing sessions to better tease out UX miscues • Owned all new features from initial strategy to QA testing and translated feature requests into detailed epics and stories

• Growth Lead

  • Jan 2015 - Jun 2015

  Joined UnLocked as employee #2 and made key contributions within every functional area of the company. • Onboarded over 85% of the platform’s original users and created the app’s first three revenue channels • Developed, tested, and refined sales material while hiring and expanding sales team to 7 team members • Crafted white papers & marketing content used in numerous blog posts, brand awareness messages, and new member educational materials



Aflac

• United States
• Insurance
• 700 & Above Employee

• District Sales Coordinator

  • Jun 2012 - Dec 2014

  College Park, MD Lead a sales team that received state, regional, and national recognition in the company’s most competitive state. Become the youngest District Sales Coordinator in corporate history. • Implemented benefits for a 10,000+ employee client across 120 locations generating over $300,000 revenue annually • Hired, developed, and mentored a team of 45 full-time associates and interns • Recreated the AFLAC internship program curriculum that was implemented across all training offices in Maryland

• Coordinator In Training

  • Jun 2011 - Jun 2012

  • Designed sales presentations and marketing material used by thousands of sales associates • Received consistent state & national recognition for team building & recruiting excellence

• Associate

  • Jan 2011 - Jun 2011

  • Cultivated a pipeline of corporate prospects and guided each through the sales funnel • Managed post-sale relationships to ensure client satisfaction and generate additional revenue via follow-on sales • Promoted three times over a four year span from an internship role to a sales team leader



Comptroller of Maryland

• United States
• Government Administration
• 200 - 300 Employee

• Digital Operations Intern

  • Nov 2009 - Nov 2010

  Annapolis, MD Worked with the information technology team in an introductory role designed to offer valuable network security skills. • Helped shape the User Experience (UX) for Maryland's state online tax payment interface • Assisted the core IT team by ensuring network/server security and training as a standby technician to triage server errors • Conducted diagnostic procedures on network infrastructure to identify failing segments and simulate potential user errors • Researched and provided… Show more Worked with the information technology team in an introductory role designed to offer valuable network security skills. • Helped shape the User Experience (UX) for Maryland's state online tax payment interface • Assisted the core IT team by ensuring network/server security and training as a standby technician to triage server errors • Conducted diagnostic procedures on network infrastructure to identify failing segments and simulate potential user errors • Researched and provided recommendations on best strategies regarding server, password, and system security Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Customer Service Specialist

  • Jun 2010 - Aug 2010