Ashley Gaither
Health Affairs | Defense Health Agency Correspondence and Document Management Analyst at Cherokee Nation- Claim this Profile
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Bio
LinkedIn User
Ashley is a bright and motivated worker. She was the pillar of our team. I am confident that she will devote herself to a position with your organization with a high degree of diligence. She is a quick study with great analytical skills, and has shown the ability to digest large volumes of information with excellent attention to detail. She will be a great asset to an organization.
LinkedIn User
Ashley is a bright and motivated worker. She was the pillar of our team. I am confident that she will devote herself to a position with your organization with a high degree of diligence. She is a quick study with great analytical skills, and has shown the ability to digest large volumes of information with excellent attention to detail. She will be a great asset to an organization.
LinkedIn User
Ashley is a bright and motivated worker. She was the pillar of our team. I am confident that she will devote herself to a position with your organization with a high degree of diligence. She is a quick study with great analytical skills, and has shown the ability to digest large volumes of information with excellent attention to detail. She will be a great asset to an organization.
LinkedIn User
Ashley is a bright and motivated worker. She was the pillar of our team. I am confident that she will devote herself to a position with your organization with a high degree of diligence. She is a quick study with great analytical skills, and has shown the ability to digest large volumes of information with excellent attention to detail. She will be a great asset to an organization.
Credentials
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CompTIA Security ce
CompTIASep, 2014- Oct, 2024
Experience
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Cherokee Nation
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United States
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Government Administration
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700 & Above Employee
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Health Affairs | Defense Health Agency Correspondence and Document Management Analyst
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Apr 2015 - Present
• Uphold full accountability for the processing, preparation, filing, and tracking of hard copy and electronic documents • Process incoming correspondence, inquiries, issuances, and/or operational actions received from Congress, legislative, Defense Health Agency (DHA) Document Management Division, Personnel and Readiness, Active Duty Service members, Veterans, and Civilians • Facilitate cooperation as a liaison between the Personnel and Readiness, Office of Health Affairs and DHA formally TRICARE Management Activity Branch. • Evaluate existing procedures and policies, with a focus on identifying weaknesses or inefficiencies, and recommending processes that significantly improve the operation of the Correspondence Management Control System • Apply electronic procedures and the Automated Information System (AIS) to track and report status of staff actions • Submit updates which declare the status of correspondence items to the weekly Status Report and similar reports • Perform word captures, and upload them onto the Defense Health Services Division (DHSD) Intranet Database • Convert PDF files to workable documents per request through use of Optical Character Recognition (OCR) • Retire historical documents, verifying inclusion in the DHSD Intranet database, and facilitating shipment to the National Archive for retention in accordance with Administrative Instruction 15 Show less
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22nd Century Technologies Inc.
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Queue manager
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Nov 2014 - May 2015
• Provide end user support, including but not limited to, CAC certificate publishing and software support. • Maintain processing, distribution of clients computer tickets in BMC Remedy • Ensure all Tier II Tickets meet SLA standard for DLA; Gold, Silver and Bronze clients • Update and certify proper input of Tickets resolutions • Work as a Liaison between Tier III, system Administration and Network Engineers, to resolve escalated tickets • Provide daily reporting and analysis of tickets and mass errors/outages to Program Manager and executives Show less
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Visionary Consulting Partners, LLC
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United States
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Business Consulting and Services
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1 - 100 Employee
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Health Affairs | Defense Health Agency Senior Correspondence And Document Management Analyst
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Aug 2014 - Apr 2015
• Uphold full accountability for the processing, preparation, filing, and tracking of hard copy and electronic documents • Process incoming correspondence, inquiries, issuances, and/or operational actions received from Congress, legislative, Defense Health Agency (DHA) Document Management Division, Personnel and Readiness, Active Duty Service members, Veterans, and Civilians • Facilitate cooperation as a liaison between the Personnel and Readiness, Office of Health Affairs and DHA formally TRICARE Management Activity Branch. • Evaluate existing procedures and policies, with a focus on identifying weaknesses or inefficiencies, and recommending processes that significantly improve the operation of the Correspondence Management Control System • Apply electronic procedures and the Automated Information System (AIS) to track and report status of staff actions • Submit updates which declare the status of correspondence items to the weekly Status Report and similar reports • Perform word captures, and upload them onto the Defense Health Services Division (DHSD) Intranet Database • Convert PDF files to workable documents per request through use of Optical Character Recognition (OCR) • Retire historical documents, verifying inclusion in the DHSD Intranet database, and facilitating shipment to the National Archive for retention in accordance with Administrative Instruction 15 Show less
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Acentia
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Business Analyst
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Aug 2010 - Apr 2014
• Performed a range of daily administrative activities, including the preparation and distribution of daily reports, development of progress reports for the Helpdesk, and creation of PowerPoint Presentation for briefings • Diagnosed and resolved daily technical and user problems in a customer service focused, collaborative environment • Reviewed, interpreted, and processed requests from Foreign Guests accounts, utilizing DoD Global Directory Service • Provided effective end user support by resetting passwords, creating new accounts, and troubleshooting software • Facilitated remote assistance and solutions by communicating with users through phone, live chat, and email • Installed certificates and programs that were required in order for the Operating System to perform properly • Accurately processed and escalated user incidents and tickets as needed, and resolved trouble tickets • Communicated directly with users to acquire details of the problem, and recorded the information in CRM software • Delegated problems to the appropriate individuals, and documented problem reports within established timelines Show less
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Defense Commissary Agency
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United States
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Retail Groceries
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700 & Above Employee
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Ordering/Receiving/Sales Store Technician
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Apr 2002 - Mar 2014
• Assisted the supply technicians with the control, procurement, issue, and disposition of supplies and equipment • Directly responsible for controlling the volume and distribution of supplies throughout the warehouse • Identified and swiftly corrected unsafe conditions, and reported any uncorrectable conditions to supervisors • Assisted the supply technicians with the control, procurement, issue, and disposition of supplies and equipment • Directly responsible for controlling the volume and distribution of supplies throughout the warehouse • Identified and swiftly corrected unsafe conditions, and reported any uncorrectable conditions to supervisors
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Cherry Road Technologies
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Army Knowledge Online (AKO) Acting Shift Lead | Account Specialist | Helpdesk Technician
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Aug 2007 - May 2010
• Performed a range of daily administrative activities, including the preparation and distribution of daily reports, development of progress reports for the Helpdesk, and creation of PowerPoint Presentation for briefings • Diagnosed and resolved daily technical and user problems in a customer service focused, collaborative environment • Reviewed, interpreted, and processed requests from Foreign Guests accounts, utilizing DoD Global Directory Service • Provided effective end user support by resetting passwords, creating new accounts, and troubleshooting software • Facilitated remote assistance and solutions by communicating with users through phone, live chat, and email • Installed certificates and programs that were required in order for the Operating System to perform properly • Accurately processed and escalated user incidents and tickets as needed, and resolved trouble tickets • Communicated directly with users to acquire details of the problem, and recorded the information in CRM software • Delegated problems to the appropriate individuals, and documented problem reports within established timelines Show less
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Education
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2004 - 2006
ECPI University
Business Administration and Management, General -
2002 - 2003
Forest Park
Advance Studies Diploma -
2001 - 2003
Forest Park Senior High School
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Online Defense Acquisition University
Advanced High School Diploma, Business Administration/Accounting
Community
