Experience

Clark Brands, LLC

• United States
• Oil and Gas
• 1 - 100 Employee

• Vice President Operations

  • Sep 2018 - Present

  - Point of contact for POS partners including acquirers and terminal providers- Lead the IT department in production support, data integration and reporting, network infrastructure, and web development- Management of the front-line Client Services team including being the escalation point for all point of sale and payment processing issues- Direct the marketing effort in the development of collateral for communicating and selling Clark products and services to gas station jobbers and dealers- Development of payment card and non-payment card products and programs to enhance the Clark offering to current and prospective customers- Responsible for the creation and ongoing maintenance of the Clark Mobile App and Loyalty Program



Karrot Rewards

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• VP Program Management

  • May 2015 - Present

  - Consult with prospective and current customers on their marketing and loyalty program goals- Gather and document business requirements of clients’ programs- Develop programs and solutions to achieve the desired results- Lead the development and maintenance of the Karrot Rewards loyalty and rewards platform web-based solutions- Management of the Program Managers, Customer Service, and IT Development Teams- Expertise in SQL, VB, C#, .NET, and Entity Framework. - Consult with prospective and current customers on their marketing and loyalty program goals- Gather and document business requirements of clients’ programs- Develop programs and solutions to achieve the desired results- Lead the development and maintenance of the Karrot Rewards loyalty and rewards platform web-based solutions- Management of the Program Managers, Customer Service, and IT Development Teams- Expertise in SQL, VB, C#, .NET, and Entity Framework.



Clark Brands, LLC

• United States
• Oil and Gas
• 1 - 100 Employee

• VP Operations

  • Dec 2006 - May 2015

  - Analysis and auditing of credit card expenses including understanding of credit and debit card (signature and PIN) interchange, association fees, access and processing fees resulting in significant savings on interchange and processing fees.- Maintained processor relationships which included request for proposals, contract negotiations, and day to day management.- Point of contact for card brands including MasterCard, American Express, Discover, and WEX- Development of payment card and non-payment card products and programs to enhance the Clark offering to current and prospective customers- Directed the marketing team in the development of collateral for communicating and selling Clark products and services to gas station jobbers and dealers- Responsible for the compliance of PCI DSS at the corporate level and for the education of PCI DSS for the Level IV merchants- Led the IT department in production support, data integration and reporting, network infrastructure, and web development- Management of the front-line Client Services team including being the escalation point for all point of sale and payment processing issues- Experience with SalesForce including working on integrations and enhancements- Setting of revenue rates for payment processing and ancillary programs



RR Donnelley

• United States
• Advertising Services
• 700 & Above Employee

• Business Process Leader / Lead Systems Analyst

  • Aug 2004 - Dec 2006

  - Worked with the SAP IT team to define business requirements for interfacing company’s various procurement systems with SAP- Provide Procurement system support, maintenance, testing, training, reporting and audit to drive compliance and utilization of systems- Developed new tools to automate processes and improved data integrity resulting in over 100 hours per month of timesavings versus previous manual processes- Analyze and enhance existing reporting tools including spend, rebate and cost savings databases- Maintenance of item and vendor masters in Geac, SAP, and PeopleSoft 8.4- Participated in the SOX audit testing and remediation



White Hen Pantry

• Retail
• 1 - 100 Employee

• Operations Analyst

  • Oct 2003 - Aug 2004

  - Supervised the creation/maintenance of Hyperion Essbase cubes for the reporting of accounting and sales- Calculated the effect of competition on the supply and demand of products and the impact to revenue- Analyzed pricing promotions to maximize margin opportunities for individual stores- Assisted in designing programs to attract and retain franchisees thus increasing corporate revenue- Forecasted sales, revenue and expenses and provided a daily flash as to actual performance - Supervised the creation/maintenance of Hyperion Essbase cubes for the reporting of accounting and sales- Calculated the effect of competition on the supply and demand of products and the impact to revenue- Analyzed pricing promotions to maximize margin opportunities for individual stores- Assisted in designing programs to attract and retain franchisees thus increasing corporate revenue- Forecasted sales, revenue and expenses and provided a daily flash as to actual performance



Clark Retail Enterprises

• Sr. Fuel Analyst

  • May 2001 - Sep 2003

  - Implemented an Access database to dispatch fuel and manage inventory for 830 stores- Directed IT in the development of an Oracle based application for the calculation of product cost- Normalized terminal lifting data to track contract compliance and to monitor fuel purchases- Created “Best Buy” reports to assist in the purchase of petroleum at the lowest possible costs- Managed the daily and monthly needs of petroleum supply to ensure supply in numerous markets- Developed Excel reports for benchmarking and historical analysis



MCI WorldCom Communications, Inc

• Executive Contract Analyst

  • Nov 1998 - Apr 2001

  Responsible for the accurate billing of major accounts with monthly revenue of $10 million- Streamlined the workflow through the development of numerous Access databases- Interpreted contracts and audited various accounts to ensure compliance Responsible for the accurate billing of major accounts with monthly revenue of $10 million- Streamlined the workflow through the development of numerous Access databases- Interpreted contracts and audited various accounts to ensure compliance



3M

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Administrative Supervisor

  • Nov 1991 - Nov 1998

  Set up the procedures for tracking contracts, leases, and sales for the new 3M In-Store Media business- Ensured accuracy of extra compensation payments, accounts receivables, and contract entry for National Advertising, a 3M subsidiary with $250 million in annual sales- Generated reports for monthly and yearly analysis of billing and compensation Set up the procedures for tracking contracts, leases, and sales for the new 3M In-Store Media business- Ensured accuracy of extra compensation payments, accounts receivables, and contract entry for National Advertising, a 3M subsidiary with $250 million in annual sales- Generated reports for monthly and yearly analysis of billing and compensation