Experience

ST. CHARLES HOSPITAL AND REHABILITATION CENTER

• United States
• Medical Practices
• 1 - 100 Employee

• Vice President Human Resources

  • Nov 2021 - Present

  Port Jefferson, New York, United States



Peconic Bay Medical Center

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Human Resources Business Partner

  • Mar 2019 - Nov 2021

  Riverhead, New York



NYU Winthrop Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Director, Employee Relations

  • Mar 2018 - Mar 2019

  Mineola, New York



NYU Winthrop-University Hospital

• Employee Relations Sr. Specialist

  • Jun 2016 - Mar 2018

  Greater New York City Area



AdvantageCare Physicians

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Human Resources Manager

  • Jun 2014 - Dec 2015

  Greater New York City Area AdvantageCare Physicians, P.C., is one of the largest physician-led practices in the New York Metropolitan Area. It comprises four New York City and Long Island medical groups and is based on a model developed to improve the coordination of care in order to produce better patient outcomes and higher levels of patient satisfaction. With more than 400 primary care physicians and specialists and 2,300 staff, AdvantageCare Physicians has 39 locations. ◆ Counseled and coached managers on all… Show more AdvantageCare Physicians, P.C., is one of the largest physician-led practices in the New York Metropolitan Area. It comprises four New York City and Long Island medical groups and is based on a model developed to improve the coordination of care in order to produce better patient outcomes and higher levels of patient satisfaction. With more than 400 primary care physicians and specialists and 2,300 staff, AdvantageCare Physicians has 39 locations. ◆ Counseled and coached managers on all employment related matters, including disciplinary actions and grievances for field staff. Influenced positive and strong relationships between corporate and labor workforce at all levels of management within the organization. ◆ Enforced workplace policies and procedures to ensure compliance with all applicable labor and employment laws and regulations. Managed FMLA and ADA accommodations for all personnel. ◆ Trained all levels of management in workforce management related training, including workplace policies and procedures, performance management, harassment prevention, manager and new employee orientation. ◆ Partnered with senior management in assessing and developing performance management process to monitor field resources, as well as in managing change to support implementation of new business strategies and initiatives. ◆ Oversaw the relationship between corporate workforce and the 1199 as well as the 153 Unions. Partnered with union leadership to administer and ensure compliance with the Collective Bargaining Agreement while meeting business objectives. ◆ Directed complex internal investigations with all levels of management and personnel according to Federal, State and local labor laws and regulations. Show less



Santander Bank, N.A.

• United States
• Banking
• 700 & Above Employee

• Employee Relations Consultant

  • Nov 2011 - Dec 2013

  Greater New York City Area One of the country's top retail banks by deposits and a wholly owned subsidiary of one of the most respected banks in the world: Banco Santander. The parent company, Santander Group, serves more than 100 million customers in the United Kingdom, Latin America, and Europe. In the Northeast, Santander Bank, N.A. has a team of 9,800 individuals. ◆ Independently supervised the overall employee relations cases within an assigned region. Directed complex investigations and mitigated risks by… Show more One of the country's top retail banks by deposits and a wholly owned subsidiary of one of the most respected banks in the world: Banco Santander. The parent company, Santander Group, serves more than 100 million customers in the United Kingdom, Latin America, and Europe. In the Northeast, Santander Bank, N.A. has a team of 9,800 individuals. ◆ Independently supervised the overall employee relations cases within an assigned region. Directed complex investigations and mitigated risks by ensuring compliance with EEO Policies and all Federal, State, local labor laws and regulations, as well as sovereign policies. ◆ Consulted business partners in strategy development to address current and future employee relations and retention needs. Coordinated other HR centers of expertise, such as Benefits, Compensation and Payroll, as the Field Employee Relations Representative for the assigned Line of Business. ◆ Liaised with the internal Legal team and any state agencies, as the HR subject matter expert for agency inquiries and unemployment related matters. Show less



The Hanover Insurance Group

• Insurance
• 700 & Above Employee

• Employee Relations Consultant

  • Oct 2009 - Oct 2010

  Greater Boston Area The Hanover Insurance Group, Inc., based in Worcester, MA, is the holding company for several property and casualty insurance companies, which together constitute one of the largest insurance businesses in the United States. For more than 160 years, The Hanover has provided a wide range of property and casualty products and services to individuals, families, and businesses. The Hanover distributes its products through a select group of independent agents and brokers. Together with its agents… Show more The Hanover Insurance Group, Inc., based in Worcester, MA, is the holding company for several property and casualty insurance companies, which together constitute one of the largest insurance businesses in the United States. For more than 160 years, The Hanover has provided a wide range of property and casualty products and services to individuals, families, and businesses. The Hanover distributes its products through a select group of independent agents and brokers. Together with its agents, the company offers specialized coverages for small and mid-sized businesses, as well as insurance protection for homes, automobiles, and other personal items. Through its international member company, Chaucer, The Hanover also underwrites business at Lloyd's of London in several major insurance and reinsurance classes, including marine, property and energy. ◆ Consulted managers, employees and HR Business Partners on job modification process and various workplace management matters, such as performance management and crisis management. ◆ Investigated internal complaints and policy violations related to harassment and discrimination. Show less



The Hartford

• United States
• Financial Services
• 700 & Above Employee

• Employee Relations Manager | Service & Operations Leader

  • May 2005 - Oct 2009

  Hartford, Connecticut Area The Hartford is in business to protect what is most valuable to customers—their homes, cars, businesses, income, and employees. We help individuals and businesses prepare for the unforeseen with insurance and income protection so they can prevail through loss, accident, or disability. Known for being ethical and trustworthy, The Hartford has delivered on its promises to customers for more than 200 years—a point of pride for our dedicated, talented teammates. Customers and partners tell… Show more The Hartford is in business to protect what is most valuable to customers—their homes, cars, businesses, income, and employees. We help individuals and businesses prepare for the unforeseen with insurance and income protection so they can prevail through loss, accident, or disability. Known for being ethical and trustworthy, The Hartford has delivered on its promises to customers for more than 200 years—a point of pride for our dedicated, talented teammates. Customers and partners tell us that Hartford people are caring and empathetic, build deep relationships, strive to exceed expectations, and distinguish themselves at times of loss. ◆ Supervised Sr. Employee Relations Coordinators responsible for employee relations case distribution, HR transactions, projects, trends and metrics reporting. ◆ Partnered with the Employee Relations Consulting Services team leaders to ensure the resources are allocated according to anticipated workplace cases. ◆ Guided managers, employees, and HR generalists on various workplace and employee issues.

• Human Resources Team Lead | Project Manager

  • May 2005 - Sep 2006

  Hartford, Connecticut Area The Hartford is in business to protect what is most valuable to customers—their homes, cars, businesses, income, and employees. We help individuals and businesses prepare for the unforeseen with insurance and income protection so they can prevail through loss, accident, or disability. Known for being ethical and trustworthy, The Hartford has delivered on its promises to customers for more than 200 years—a point of pride for our dedicated, talented teammates. Customers and partners tell… Show more The Hartford is in business to protect what is most valuable to customers—their homes, cars, businesses, income, and employees. We help individuals and businesses prepare for the unforeseen with insurance and income protection so they can prevail through loss, accident, or disability. Known for being ethical and trustworthy, The Hartford has delivered on its promises to customers for more than 200 years—a point of pride for our dedicated, talented teammates. Customers and partners tell us that Hartford people are caring and empathetic, build deep relationships, strive to exceed expectations, and distinguish themselves at times of loss. ◆ Oversaw the day-to-day activities of the HR Service Center. Supervised resource allocations to ensure all work was handled within established service levels. ◆ Measured the team's performance for continuous improvement and quality assurance. Analyzed call center data to identify trends and recommend solutions via written reports. ◆ Coached, trained and mentored new Customer Service Representatives. Resolved escalated customer issues in a timely manner. ◆ Coordinated activities and projects involving service agents. Assisted various projects as needed.