Experience

DaVinci Education

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Linux System Engineer

  • Dec 2021 - Present



NetApp

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Lab Manager

  • Feb 2018 - Oct 2020

  I managed and maintained the FlexPod and HCI lab environment for the Converged Infrastructure Engineering Team. Responsible for the physical and virtual lab environment, including networks, compute, storage, purchasing and logistics. I managed and maintained the FlexPod and HCI lab environment for the Converged Infrastructure Engineering Team. Responsible for the physical and virtual lab environment, including networks, compute, storage, purchasing and logistics.



Dell EMC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Lab System Engineer

  • 2016 - Feb 2018

  I installed, maintained and configure physical and virtual lab equipment. For the Converged Infrastructure engineering development environment. I installed, maintained and configure physical and virtual lab equipment. For the Converged Infrastructure engineering development environment.



NetApp

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Engineer III

  • 2013 - 2016

  Provided consistent high quality product support to E100 customers. Quickly resolving customer issues to minimize impact to their business and educate them on proper configuration to avoid data outages. Provided consistent high quality product support to E100 customers. Quickly resolving customer issues to minimize impact to their business and educate them on proper configuration to avoid data outages.



CTG

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Product Field Engineer - nSeries

  • 2011 - 2013

  Provided technical support for IBM nSeries Storage Systems, these are NAS Filers and SAN Gateways based on NetApp’s FAS products. Provided technical support for IBM nSeries Storage Systems, these are NAS Filers and SAN Gateways based on NetApp’s FAS products.



GlassHouse Technologies

• IT Services and IT Consulting
• 1 - 100 Employee

• Divisional IT Manager | Customer Support Services Manager | System Administrator | TSE II

  • 2003 - 2010

  I held a number of positions in Customer Support Services division including technical support, system administration, project management and management. I have highlighted a few of my many accomplishments in these roles. • Revamped employee schedule to increase coverage and provide time for transition between shifts. This resulted in increased productivity and customer satisfaction, while reducing turnover and cost for headcount and training. • Telecom provider transition: Evaluated and selected new service provider to improve reliability and increase bandwidth. This change reduced costs by a third and increased reliability while reducing failover time from hours to milliseconds. • Phone system: Evaluated and selected new IP phone system for ease of management, expandability, reporting capabilities and reduction in operating cost. This allowed for easier design of call flows and reports to accommodate partner and management requirements. • Support Center Relocation: Selected a new location for the Support Center based on business requirement and business continuity planning needs. Worked with vendors and contractors to design, plan and furnish the support center. This new location was fully redundant with a 3 fold increase in square footage. • Data Center Relocation: Designed new data center, including infrastructure network and system layout. Planned and coordinated the move of systems and services to minimize the impact to operations. Show less