Experience

American National Bank

• United States
• Banking
• 300 - 400 Employee

• Project Manager

  • Jul 2017 - Present

  Omaha, NE



Fiserv

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Project Manager

  • Jun 2015 - Mar 2017

  Utilize agile and waterfall methodologies to organize committees, develop and enforce project timelines with specific action milestones, and administer progress reports to team members and senior management.

• Senior Systems Analyst

  • 2005 - Jun 2015

  • Examine department and organizational processes to identify and implement procedural efficiencies. • Develop and maintain SLA support standards as Administrator for internal ECM system. • Support client requests, monitor the system, resolve issues and maintain the overall health and performance of the environment.

• Senior Workflow Integration Specialist

  • 2002 - 2005

  • Monitor, test, document, and promote new product lines and software functionality. • Craft, develop, and present oral presentations and product demonstrations for annual User Conference attended by 700+ clients.

• Senior Customer Support Analyst

  • 1997 - 2002

  • Analyze client software enhancement requests and problem submissions for delivery to internal programmers and technology partners. • Provide technical support for problem resolution of established product lines and maintain satisfaction within the existing user base.

• Implementation Analyst

  • 1994 - 1997

  Prepare training programs for new implementations and classes for ongoing education.