Experience

Arapahoe Libraries

• United States
• Libraries
• 1 - 100 Employee

• Library Manager

  • Nov 2017 - Present

  Manage two busy libraries of an eight branch district and supervise 30+ staff. Lead implementation of the "concept library" which is envisioned as a playground to test out new ideas and initiatives for Arapahoe Libraries. Served as Project Manager for a remodel of Castlewood Library, which included a 9 month closure. Also completed an interior refresh of Southglenn and Sheridan Libraries.Oversee setting service standards, improving quality of service, and problem solving. Resolve escalated complaints. Key decision-maker in the project management process by working closing with Leadership team and Project Management Office to set goals for district projects, establish implementation teams and timelines for completion, and collaborate with department managers to achieve desired outputs and outcomes. Perform supervisory performance management by setting performance objectives for direct and indirect reports. Provide active coaching and mentoring, and manages pay and performance of direct and indirect reports. Responsible for hiring. Manage resource management for two branches. Support Supervisors by arranging for budget, staff and other resources. Responsible for an annual operating budget and capital projects ranging from $50,000-$5,000,000.



Colorado Association of Libraries

• Colorado Association of Libraries Conference Planning Committee Member

  • Nov 2019 - Present

  2022-2023 Past Chair2021-2022 Chair2020-2021 Co-Chair 2022-2023 Past Chair2021-2022 Chair2020-2021 Co-Chair



Public Library Association

• PLA Membership Advisory Group

  • Jul 2018 - May 2020

  To advise PLA on creating successful membership recruitment and retention practices. This advisory group operates to: Provide member perspective to PLA; Offer input to help PLA connect with and impact membership; Help prioritize member messaging; Review member communications for relevance and persuasiveness; Identify opportunities for enhancement of member benefits. To advise PLA on creating successful membership recruitment and retention practices. This advisory group operates to: Provide member perspective to PLA; Offer input to help PLA connect with and impact membership; Help prioritize member messaging; Review member communications for relevance and persuasiveness; Identify opportunities for enhancement of member benefits.



Downers Grove Public Library

• United States
• Libraries
• 1 - 100 Employee

• Adult & Teen Services Manager

  • Sep 2012 - Nov 2017

  Managed an active public service department in a busy suburban library serving 48,000 residents. Supervised 12 full- and part-time librarians and 2 clerks in a progressive and fast-paced library environment. Actively participated in the library management team, contributed to problem solving and policymaking, and managed a $1.5 million budget. Due to a library restructure, on my first day on the job, I became the manager of the new Adult & Teen Services Department, combining staff from the Literature and Reference Departments. I facilitated this merger, managed new workflows, coordinated cross training, and navigated the unification of two separate staff. I coordinated scheduling, and interviewed, hired, trained, and actively coached my team. In 2014, I played an integral part in an interior renovation of the library building, making key decisions with the architects and management team to create community focused library spaces. I facilitated new services including roving reference, a Girls Who Code Club, a Genealogy Club, a seed library, and notary services. Under my tenure, several new collections were added including blu-rays, ebooks through 3M Cloud Library, multiple databases, a book club collection, a teen summer reading collection, and a Hot Reads collection. I strengthened community partnerships with local schools, increased library services to businesses and nonprofits, and oversaw outreach to patrons in their 20s and 30s. I managed several grants, the most recent to digitize local newspaper issues in the public domain.

• Readers' Advisory and Literature Librarian

  • Sep 2008 - Aug 2012

  • Provided skilled readers' advisory to patrons across multiple genres• Point person for library's digital content • Managed print and digital collections• Supervised 5 library shelvers• Led instructional workshops for staff and public



ILA

• Awards Committee Chair

  • Jul 2012 - Jul 2014

  Promote, publicize, and coordinate the nominations for 15 awards on behalf of ILA. Work with a committee to plan and execute all activities surrounding the Awards, including the Awards Luncheon at the ILA Conference. Communicate with ILA committee/forum chairs about award selection. Act as the final resource for processes and procedures of the ILA Awards according to the ILA handbook. Promote, publicize, and coordinate the nominations for 15 awards on behalf of ILA. Work with a committee to plan and execute all activities surrounding the Awards, including the Awards Luncheon at the ILA Conference. Communicate with ILA committee/forum chairs about award selection. Act as the final resource for processes and procedures of the ILA Awards according to the ILA handbook.



University of Illinois Urbana-Champaign

• United States
• Higher Education
• 700 & Above Employee

• User Services Graduate Assistant

  • Aug 2007 - Aug 2008

  • Offered students, staff, and faculty assistance in troubleshooting, software installation, and repair of computers• Provided frontline technical support to both on-campus and distance education students and instructors• Performed account/password assistance • Responded to a wide variety of questions on and off-line from on/off campus students, faculty, and staff• Aided in operation and management of case and knowledge management tools• Prepared audiovisual and communication equipment for classes, meetings, and conferences • Troubleshot computer hardware, software, and user-end problems for individual users



University of Illinois System

• United States
• Higher Education
• 700 & Above Employee

• Instructional Technology and Design Office Graduate Assistant

  • 2007 - Aug 2008

  • Managed web-based class sessions and other special events• Provided technical support and troubleshooting via phone, email, internal ticketing system, online chat, and in person to faculty, students, and staff• Developed and delivered training materials to faculty, students, and staff via documentation and one-on-one sessions• Assisted with student workshops including HTML and Moodle (online learning platform) • Managed web-based class sessions and other special events• Provided technical support and troubleshooting via phone, email, internal ticketing system, online chat, and in person to faculty, students, and staff• Developed and delivered training materials to faculty, students, and staff via documentation and one-on-one sessions• Assisted with student workshops including HTML and Moodle (online learning platform)



Urbana Free Library

• Practicum Student

  • 2007 - 2007

  Trained on reference desk, answered reference questions, provided computer support, annotated a bibliography on multicultural teen fiction Trained on reference desk, answered reference questions, provided computer support, annotated a bibliography on multicultural teen fiction