Eric Penn

Simulation Operations Manager at Creighton University Health Sciences Campus - Phoenix
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Contact Information
us****@****om
(386) 825-5501
Location
Phoenix, Arizona, United States, US

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Experience

    • United States
    • Higher Education
    • 1 - 100 Employee
    • Simulation Operations Manager
      • Aug 2021 - Present

      • Leads strategic operations and initiatives for center providing services to 900 students across 6 health disciplines.• Ensures integrated staff operations and processes.• Identifies and implements synergies and a sustainable organizational structure that promotes collaboration and excellence in teaching, learning and research.• Provides oversight in the development and implementation of center policies.• Participates in the development of a mission aligned strategic plan grounded in marketing, communication and sustainability.• Oversees the use and operations of the building including classroom, simulation and laboratory spaces for the promotion of high efficiency and optimal use.• Utilizes a centralized staffing and scheduling model to optimize efficiencies.• Analyzes processes, work operations, quality records and other records to support process enhancement and improvement.• Collaborates with education leaders to support innovative strategies.• Solicits feedback from key stakeholders to ensure process improvement occur and building efficiency is maintained.• Promotes the external positioning of the Health Science Center.• Promotes and maintains community relationships through program development and community partnerships.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Information Technology Manager
      • Dec 2019 - Jul 2021

      • Direct staff recruitment, training, and development. Creates tools and metrics for employee success.• Foster a culture of support and inclusivity that produces a diverse, high-performing team.• Manages complex projects related to applications (networking, software, implementation, security). • Oversees acquisition and operation of technology resources (servers, networks, software, data services). • Works with administration/researchers to define, adapt, develop, and implement technology solutions to the research, communications, and security needs of the department. • Formulates annual budget and controls ongoing operating budget to ensure fiscal responsibility. • Manages projects related to applications (networking, software, implementation, security).• Develops department plans and policies in keeping with national, state, and university requirements.

    • Technology Coordinator
      • Aug 2012 - Dec 2019

      • Train and oversee IT support staff. Develop evaluation tools and plans for employee success.• Collaborate with administration and department leaders to meet strategic goals. • Oversee technology budget purchases, request for proposals (RFPs), maintain financial reports per department policy.• Represent the college in councils, committees, work groups, and professional organizations. • Provide project consulting, planning, and monitors work in progress through completion.• Conduct product research efforts and purchase plans for technology equipment. Negotiate with outside vendors, specialists, and businesses to meet budget limitations.

    • Technology Analyst
      • Jun 2007 - Aug 2012

      • Maintain and repair human patient simulators and related health simulation equipment.• Provide technology support for faculty, staff, and computer labs.• Develop administrative reports on technology use and support issues; develop action plans via changing needs assessments.• Create and maintain online multimedia repositories and user databases. • Serves as a liaison between students, staff, faculty, and community members in order to meet department/university goals and objectives.

    • United States
    • IT Services and IT Consulting
    • Technical Director
      • Oct 2003 - Jun 2007

      • Oversee projects utilizing unmanned aerial platforms, photography, thermography, and audio visual equipment.• Create staffing and operation budgets that meet fiscal limitations as well as project outcomes.• Develop policies, procedures, and objectives for the use of new and experimental devices.• Monitors the handing of sensitive data in compliance with state and federal regulations. • Oversee projects utilizing unmanned aerial platforms, photography, thermography, and audio visual equipment.• Create staffing and operation budgets that meet fiscal limitations as well as project outcomes.• Develop policies, procedures, and objectives for the use of new and experimental devices.• Monitors the handing of sensitive data in compliance with state and federal regulations.

    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Lead Web Developer/ Web Marketing Manager
      • Jun 2005 - Dec 2006

      • Website developer for international electronics company and affiliates including personal electronics, assistive devices, and Segway. • Develop online presence and revenue streams including Search Engine Optimization (SEO), print, and online advertising campaigns. • Manage team of website designers and support representatives. • Provide training, and demonstrations at local and international trade shows. • Website developer for international electronics company and affiliates including personal electronics, assistive devices, and Segway. • Develop online presence and revenue streams including Search Engine Optimization (SEO), print, and online advertising campaigns. • Manage team of website designers and support representatives. • Provide training, and demonstrations at local and international trade shows.

Education

  • Arizona State University
    MHI, Healthcare Innovation
    2013 - 2015
  • Arizona State University
    BS, Health Sciences (Health Policy)
    2011 - 2013
  • Glendale Community College
    AA, Video Production Technology
    -

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