Experience

State Farm Bank, F.S.B.

• Tempe, Arizona

• Bank Response Center Representative

  • Jul 2019 - Present

  Provide customer service to banking customers in a courteous manner at all times and have sufficient knowledge about banking products and services offered to respond to all inquiries. Assist customers with deposit and loan account inquiries, account status and balances, as well as research and resolve account issues. Ensure that customers confidential information is properly protected and only used for official purposes. Ensure that all bank policies and procedures, code of conduct and regulatory guidelines are strictly complied with when attending to customer needs. Show less



City of Champaign

• Champaign, Illinois, United States

• Administrative Assistant

  • Aug 2016 - Jul 2019

  Provide departmental customer service support for code compliance nuisance complaints, tenant inspection requests, neighborhood coordination events, and neighborhood program requirements. Provide accurate and appropriate information in response to inquiries and requests. Database administrator for the TrakIt system used for code compliance nuisance complaints. Responsible for troubleshooting problems and implementing changes to the system. Manage departmental website utilizing the Wordpress platform as web editor adding new website pages and making changes to existing pages. Departmental budget preparation and reconciliation using the Munis system coding and submitting invoices for payment. Departmental payroll preparation and processing ensuring accurate coding for non-bargaining, exempt and Union staff. Show less



Illinois Wesleyan University

• Career Technology & Recruitment Specialist, Hart Career Center

  • Mar 1999 - Jul 2016

  Responsible for the website of the Hart Career Center which includes adding content and designing and building web pages. Arrange on-campus recruiting visits for employers, set up interview schedules between applicants and employers. Assist students and employers in using eRecruiting, a web-based career recruitment system. Event planning of employer information sessions, career fairs, and other career related programs. Responsible for registration, room and catering arrangements, correspondence, and control the event budget. Project management which include database administration, and statistical report compilation. Show less



Illini Valley Association of Realtors

• Executive Administrative Assistant/MLS Coordinator

  • Mar 1997 - Mar 1998

  Worked within the Board of Director's Office and assisted the Executive Vice President with the operations of a 200 member organization with planning, implementing, and financial responsibilities. Responsible for the accuracy of the Multi Listing Service (MLS) computer system by reviewing listing contracts and data sheets and inputting information into the system. Worked within the Board of Director's Office and assisted the Executive Vice President with the operations of a 200 member organization with planning, implementing, and financial responsibilities. Responsible for the accuracy of the Multi Listing Service (MLS) computer system by reviewing listing contracts and data sheets and inputting information into the system.